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Helplines

The Brain Tumour Charity

The Brain Tumour Charity is a non-profit organization based in the United Kingdom. They specialize in providing helplines and support for individuals affected by brain tumours. The charity is dedicated to improving the lives of those affected by brain tumours and their families. They work closely with the public sector and society to raise awareness and provide resources for research and treatment.

Introduction to The Brain Tumour Charity

The Brain Tumour Charity is a UK-based organization that was established in 1996. Its primary aim is to provide support and information to people affected by brain tumours, as well as fund research into finding a cure. The founders of the charity were inspired to create it after experiencing a lack of resources for patients and families dealing with brain tumours. The Brain Tumour Charity is unique because it is the largest dedicated brain tumour charity in the UK, and offers a wide range of services to those affected by this disease.

Services & products

The Brain Tumour Charity offers a variety of services to support those affected by brain tumours. These include helplines, support groups, online forums, and information resources. They also fund research into brain tumours and work to raise awareness about the disease. Customers can donate to the charity to support their efforts, and can also purchase merchandise from their online store.

Location

The Brain Tumour Charity is located in Fleet, a town in the county of Hampshire in southern England. Fleet is a small town that offers a range of shops, restaurants, and cafes. The area is known for its natural beauty, with many parks and green spaces to explore. The charity is easily accessible by public transportation, with the nearest train station being Fleet Station, which is approximately 1.5 miles away. Other nearby public transportation options include the Fleet bus station and the Hartley Wintney bus station.

Benefits

Customers should choose The Brain Tumour Charity because of their dedication to supporting those affected by brain tumours. They are the largest dedicated brain tumour charity in the UK, and offer a wide range of services to support patients and families. The charity also funds research into finding a cure for brain tumours, which is crucial in the fight against this disease.

Good to know

Customers should be aware that The Brain Tumour Charity is a registered charity in the UK. Donations made to the charity are tax-deductible for UK taxpayers, and the charity is regulated by the Charity Commission for England and Wales.

Reviews

Customers have praised The Brain Tumour Charity for their excellent support services, including their helplines and support groups. They are also highly regarded for their fundraising efforts, which help to fund research into finding a cure for brain tumours. Overall, customers feel that The Brain Tumour Charity is a valuable resource for those affected by this disease, and appreciate the work that they do to support patients and families.

Amenities

  • amenity
    free service
  • amenity
    anonymous service
  • amenity
    professional advice
  • amenity
    online support
  • amenity
    phone support
  • amenity
    email support
  • amenity
    trained staff
  • amenity
    accessible service
  • amenity
    reliable service
  • amenity
    confidential service
  • amenity
    compassionate service
  • amenity
    non-judgmental service
  • amenity
    supportive service

FAQ

What type of helpline services do you offer?

We offer helpline services for individuals and families affected by brain tumours. Our helpline provides emotional support, information, and guidance on various aspects of living with a brain tumour, including treatment options, financial support, and legal advice.

Are your helpline services available 24/7?

No, our helpline is available Monday to Friday from 9am to 5pm (UK time). However, we do have an email service that operates outside of these hours, and we aim to respond to all emails within two working days.

What is the average wait time for callers to speak with a representative?

We aim to answer all calls within five rings. However, during busy periods, the wait time may be longer. If this is the case, we offer a callback service so that callers do not have to wait on the line.

Are your helpline representatives trained and experienced in handling various types of issues?

Yes, all our helpline representatives are trained and experienced in handling a range of issues related to brain tumours. They receive regular training and updates on the latest developments in brain tumour research and treatment, and they are committed to providing the best possible support to our callers.

How do you ensure caller confidentiality and privacy?

We take caller confidentiality and privacy very seriously. All our helpline representatives are trained in data protection and confidentiality, and we have strict policies and procedures in place to ensure that all information shared with us is kept confidential. We do not share any information with third parties without the caller's explicit consent, except where required by law.

Reviews

  • Nur-ul ameen

    29-12-2022

  • Glenn T

    29-11-2022

  • Nameless anonymous

    29-09-2022

  • Suki R

    29-05-2022

  • Ian Waddell

    Friendly staff representing a great charity

    29-05-2022

  • Barry Monahan

    29-05-2022

  • David Robinson

    29-05-2020

  • Richard Marler

    Amazing people trying to make a difference against the most awful illnesses

    29-05-2020

  • Peter Simmons

    29-05-2020

  • Hardeep Singh

    29-05-2020