The Big Coffee
The Big Coffee is a company based in Kingston upon Hull, England that specializes in providing coffee machine supplies, coffee stands, and food and beverage services to restaurants, bars, and pubs. They are dedicated to delivering high-quality products and services to their clients.
Introduction to The Big Coffee
The Big Coffee is a coffee machine supplier that has been providing high-quality machines and exceptional customer service for over a decade. The company was founded with the purpose of making it easier for businesses in the food and beverage industry to access the best coffee machines on the market. What makes The Big Coffee unique is their commitment to providing personalized service and support to their customers, ensuring that every machine is tailored to their specific needs.Services & Products
The Big Coffee offers a wide range of coffee machines, from commercial espresso machines to compact coffee stands. In addition to providing machines, they also offer ongoing maintenance and support services to ensure that customers get the most out of their investment. They also provide training and advice on how to use the machines to create the best possible coffee.Location
The Big Coffee is located at 25 Gothenburg Way in Hull, England. The area surrounding the company is a mix of residential and commercial properties, with a variety of businesses including restaurants, bars, and pubs. Customers can expect a bustling atmosphere and a diverse range of experiences in the area. The nearest public transportation options are the Hull Interchange bus station (2.3 miles away), Hull Paragon Interchange train station (2.1 miles away), and the Hull New Theatre tram stop (2.5 miles away).Benefits
Customers should choose The Big Coffee because of their commitment to providing personalized service and support. They work closely with each customer to understand their needs and provide tailored solutions. They also offer ongoing maintenance and support services to ensure that customers get the most out of their investment. In addition, they provide training and advice on how to use the machines to create the best possible coffee.Good to Know
Customers should be aware that The Big Coffee is a specialized coffee machine supplier and may not offer the same range of products as other suppliers. However, they make up for this by providing personalized service and support that is unmatched in the industry.Reviews
Customers have consistently praised The Big Coffee for their exceptional customer service and support. They appreciate the personalized attention they receive and the high-quality machines that are tailored to their specific needs. Many customers have noted that the ongoing maintenance and support services provided by The Big Coffee have saved them time and money in the long run.Amenities
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free wi-fi -
outdoor seating
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delivery
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takeout
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online ordering
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loyalty program
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gift cards
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music
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parking
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wi-fi
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free parking
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takeaway
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specialty coffee
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food menu
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non-alcoholic beverages
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kid-friendly
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vegan options
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gluten-free options
FAQ
What types of coffee machines do you offer?
We offer a wide range of coffee machines, including traditional espresso machines, bean-to-cup machines, and filter coffee machines. We can also customize machines to fit specific needs and preferences.Do you offer any specialty drinks or seasonal flavors?
Yes, we offer a variety of specialty drinks such as lattes, cappuccinos, and mochas, as well as seasonal flavors like pumpkin spice and peppermint. Our menu is constantly evolving to offer new and exciting options.Is there indoor or outdoor seating available?
We are a coffee machine supplier and do not have our own coffee stands or cafes with seating. However, we work with many cafes, restaurants, bars, and pubs that offer indoor and/or outdoor seating for customers to enjoy their coffee.Are there any additional costs for installation or training?
Yes, there may be additional costs for installation and training depending on the specific machine and location. However, we strive to keep these costs as low as possible and offer competitive pricing.Are there any loyalty or rewards programs for frequent customers?
As a coffee machine supplier, we do not have our own loyalty or rewards programs. However, many of our clients who operate cafes, restaurants, bars, and pubs offer their own loyalty and rewards programs for frequent customers. We encourage customers to check with their local establishments for more information.Reviews
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Tristan Dooley
What a great experience! These guys really know how to deliver exceptional service. We have been working together to design and build our custom coffee pod for Small Batch here in Brighton. Both Claire and Russ have been wonderful throughout the whole process. The pod looks fantastic and Russ trained us on all the necessary workings to allow us trade in confidence. Thanks for a wonderful day. All the best SBC.
29-11-2022
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Paul Nicholls
The Big Coffee were all very welcoming and the experience of ordering our trailer through to completion was very smooth. More importantly, as all purchases from any company can occasionally have the odd issue, for me it's about how a company deals with those issues. Although our issues were minor, the big coffee have shown a 5 star rating in customers service throughout our journey and we hope to be ordering further trailers from them in the near future.
29-07-2022
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James Talbot
Thanks to everyone at The Big Coffee for taking me from initial enquiry to trading launch! The advice and customer service has been excellent and I'm delighted to have my Ape 50 built and delivered so smoothly. Highly recommended for anyone who wants to find out more about mobile trading or jump straight in.
29-06-2022
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India Radford
Seriously professional and great customer service. We were so impressed with our project and from conception to finish they were fantastic. Would definitely recommend.
29-05-2022
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Tom Hawes
A huge thank you to the team at the Big Coffee for creating a fantastic conversion which is excellent value for money. Delighted with the finished product and look forward to using the company again in the future!
29-05-2022
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Jane Powell
I purchased my mobile unit from the Big Coffee just under a year ago. The service and attention to detail has always been impeccable even now I can contact the office if I ever need help or advice. My unit has just been returned to me after it’s annual service, which was collected and returned to me at my convenience and not only is my unit looking new again - the big coffee also replaced an small item under warranty. Excellent as always guys and thank you for all your support.
29-05-2022
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Christos Balafoutis
Unfortunately after two years I have to agree with the only negative review, that was my only thought before purchasing from Big Coffee and it turns out it was quite accurate. Already from the beginning we had a faulty grinder and two faulty batteries. Terrible after sales service as I had to chase them for months. Within the first year a small part in the group popped and we need to had it fixed. Big Coffee does not have contractors anywhere and work on a ridiculous warranty policy, where for the simplest thing you need to ship the van to Hull!!!! Anyway, the solution would come from Fracino. We booked a technician, fixed the job, attempted to claim the money back but the coffee machine warranty, which supposedly we bought new, was expired two years prior to us buying it. While trying to resolve this issue we had an electricity failure. We had a technician over and turned out that the connectivity in the main board was WRONG!!! Our electrician was shocked, as well as we were. After contacting the company they came up with lame excuses, pretty much implying that we did it ourselves!!!! They replied about a compulsory yearly test that would have identified the issue, which however is not legally binding for the first year as the HSE responsible for the trading area can prolong that to two years, which is in a few days and it would have identified the problem (7/7/21). After this excuse they, of course, disappeared, without even sending the amount of 25-something pounds they finally agreed to pay for the previous damage of 150! Extremely inconvenient and terrible after sales service. I would NOT recommend as the general quality was indeed not the best for the price. Tried Urban Tricycles for my next project and they are serious professionals. Consider doing some research as apparently those guys were stepping on the fact that they were kind of monopoly. Avoid if you can.
29-05-2022
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Paul Barker
Big thank you to the team at The Big Coffee, even through these difficult COVID-19 times we've just received our Piaggio Ape 400, the vehicle itself oozes quality at every angle. The Big Coffee has answered all the questions and they've supplied us with something I'm sure will change the quality of our working life's forever. The adventure has only just began but we know the team at Big Coffee will be there for our every success moving forwards. Five star recommended
29-05-2021
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Daniel Spavin-Haigh
Fantastic company and customer service, meticulous attention to detail in everything they do
29-05-2021
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Ben Leach
Rob and the team at The Big Coffee have been amazing to work with from the very get go. They were extremely informative about everything to do with their Van's, all of the optional availability and what would work best for myself and my business. After picking up the van they have maintained an extremely professional standard of after care, answering any questions I have had about the van or anything else whilst starting up and have had no qualms making sure that I have had the most positive start possible to get my business up and running. I have no doubt that they will be there to help out going into the future and I look forward to hopefully purchasing further vehicles in the future once the business kicks off! Their Van's are very sleek, extremely efficient in both cost and running and mine is constantly turning heads in the street! A large thank you to everyone in the company and I can't recommend this company enough to anyone considering getting into the mobile coffee business.
29-05-2020
