The Auto Group
The Auto Group is a company based in Kings Langley, England that specializes in Auto Insurance Agencies, Auto Tag Agencies, Insurance, and Financial Services. They are dedicated to providing their clients with top-notch services and solutions to meet their needs. The Auto Group is committed to delivering excellent customer service and building lasting relationships with their clients.
Introduction to The Auto Group
The Auto Group is an auto insurance and tag agency based in Kings Langley, England. The company was established with the goal of providing customers with top-notch financial services and excellent customer service. The Auto Group stands out from other companies in the industry due to their personalized approach to customer service and their dedication to their clients.Services & Products
The Auto Group offers a variety of services, including auto insurance and tag registration. Customers can purchase various types of insurance, including liability, collision, and comprehensive coverage, and can also obtain their auto tags through the agency. The company also offers financial services such as loans and credit cards.Location
The Auto Group is located in Abbots Business Park in Kings Langley, which is a bustling commercial area with a mix of businesses ranging from retail to industrial. Customers can expect to find a welcoming environment with plenty of parking options available. The nearest public transportation options are Kings Langley Station (1.2 miles), Hemel Hempstead Station (3.6 miles), and Watford Junction Station (4.7 miles).Benefits
Customers of The Auto Group can benefit from the company's personalized approach to customer service and their commitment to providing high-quality financial services. The company takes the time to get to know their clients and their unique needs, which allows them to provide tailored solutions that meet their customers' needs. The Auto Group also offers competitive pricing and a range of discounts to help customers save money.Good to Know
Customers should be aware that The Auto Group is dedicated to providing exceptional service and may take longer than other agencies to complete transactions. However, customers can rest assured that they will receive personalized attention and a high level of customer service.Reviews
Customers have raved about the exceptional customer service and personalized attention they have received from The Auto Group. Many customers have praised the company for their competitive pricing and range of services. Overall, customers highly recommend The Auto Group for their auto insurance and financial needs.Amenities
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online quotes -
free consultations
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multi-policy discounts
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roadside assistance
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discounts for good drivers
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low-cost coverage
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flexible payment options
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online account management
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comprehensive coverage
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collision coverage
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liability coverage
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online services
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renewal
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insurance
FAQ
What types of vehicle tags and registration services do you offer?
We offer a variety of vehicle tags and registration services, including new registrations, renewals, transfers, and replacements. We also offer personalized and specialty plates for an additional fee.How long does it typically take to process tags and registration paperwork?
The processing time for tags and registration paperwork varies depending on the type of service requested and the volume of requests we are currently handling. However, we strive to process all requests as quickly as possible and provide updates on the status of your request.Do you offer any discounts or promotions for multiple vehicle registrations?
Yes, we offer discounts for multiple vehicle registrations. Please contact our customer service department for more information on our current promotions and discounts.What is your claims process and how quickly can I expect a resolution?
Our claims process is designed to be quick and efficient. Once you file a claim, we will review it and contact you with any additional information we may need. We strive to resolve all claims as quickly as possible, but the timeline for resolution may vary depending on the complexity of the claim.How responsive is your customer service department and what are your hours of operation?
Our customer service department is highly responsive and available to assist you with any questions or concerns you may have. Our hours of operation are Monday through Friday, 8:30 am to 5:00 pm. You can reach us by phone, email, or through our website's contact form.Reviews
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Ellis Newbury
Was going to leave a distasteful review regarding payment and wiggling out of repairs then managed to speak to a gent called Tom and got it sorted employ more toms!
24-05-2023
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Roger Phillips
There claim procedure makes no sense, they want a quote first which is fair enough but you have to pay to get the fault diagnosed and only then the garage can produce a quote. Phone calls not returned including the claims manager. A good warranty provider should authorise the investigation cost to a maximum of 2 hours on the understanding that the 2 hours labour cost is covered on an agreement the claim is valid, rather than putting all the responsibility on the claimant. This in my opinion is a provider looking to avoid all payment of claims.
22-05-2023
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Mark Milner
If you are considering getting a used car warranty or are being sold one from a dealer, DO NOT go with The Auto Group, They are total Con men and women and have no intention of paying out , we jump through every hoop they ask us to at a cost to myself . After many emails got nowhere. This is how they ended their last email to me " The listed components on your agreement are not 100% guaranteed to be covered as we have to base the assessment off the information supplied from the repairing garage. If evidence shows there has been no sudden failure and is worn/corroded, then that is not covered under the agreement." The other thing was they don't cover are perishable items like rubber components when it clearly states they cover bushes ??? Look forward to your reply Jim.
15-05-2023
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nick peacham
Great service would highly recommend
08-05-2023
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John Fuller
Of I could give zero stars I would. Every bad story you've ever heard about warranty companies finding ways not to pay are right here. This shoddy bunch of con artists took my money and after renewing for the 2nd year I finally had cause to claim. But oh no, everything was miraculously not covered. They claimed the engine mounts weren't mechanical and even after I provided manufacturers schematics proving they were, they still refused to pay. They take money under false pretenses and are utterly reprehensible. Disgusting.
29-04-2023
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Alton Mustafa
Actually a con. Bought a car with this warranty and 6 weeks later noticed a fault. Garage diagnosed as turbo faulty which was supposedly covered. When the garage rang them up to explained they refused to pay for the repair saying the car was too old to be covered for the repair. So basically any car out of manufactures warranty is deemed to have broken down due to wear and tear and therefore repairs not covered. However they have no qualms selling the warranty and taking your money. To add insult to injury after ripping me off they sent me a renewal reminder for the same car that was too old to repair. Avoid total scammers. In answer to their reply, the turbo went wrong. The turbo was itemised as covered in the warranty. They refused to pay for its replacement citing the vehicle was too old. Why take money and promise to cover parts knowing the age and mileage of the vehicle if not prepared to honour the warranty. The garage I bought the car from also denied responsibility. So buying a car with a ware with these guys does not equate to stress free motoring but a waste of time and money.
29-04-2023
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Khalid Bel
Few words to describe this company, dishonesty, deceiving, misleading, crooks, who will do anything to avoid paying!
29-04-2023
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Alpha Male
Nothing but hassle with this warranty company always trying to find some loophole to avoid paying! I’ve got the ultimate cover and on two occasions, they’ve not paid a single penny for any repairs done to my taxi. The approved garage was shocked to find that the auto group warranty refused to pay. AVOID this scammer. I won’t recommend it to anyone.
29-03-2023
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Art Frames
My experience with the Auto Group, Rob Bolitho and Mathew was very good. We had GAP insurance with TAG. Throughout the team has been proactive, helpful and reassuring in what to me was a very upsetting time after an accident. I felt you were dealing with an honest organisation who really wanted to help. Process was quick and personal. I'd recommend them. Many thanks - Peter W
29-03-2023
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Daz Bushnell
This company is a scam. Stay away. Will take your money for years, leading you to believe they will help you when the time arrises. NOT the case at all, even have the cheek to ask me to prove pictures that the garage can't even take, the garage advised me this is a scam & they know you can't take such pictures. This company should be ashamed. Your as bad as a scam call centre. With the cost of living going up. Save your money now & cancel.
29-03-2023
