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Telephone Answering Services

The Answer Centre

The Answer Centre is a telecommunications company based in Wokingham, England. They specialize in providing telephone answering services to businesses and organizations. With their expertise in the field, The Answer Centre is committed to providing high-quality services to their clients.

Introduction to The Answer Centre

The Answer Centre is a telephone answering service based in Wokingham, England. Founded in 1996, the company has been providing high-quality telecommunications services for over two decades. The company's mission is to help businesses improve their customer service by providing professional and reliable telephone answering services. What makes The Answer Centre unique is their commitment to providing personalized services to each of their clients.

Services & Products

The Answer Centre offers a range of telephone answering services, including call answering, message taking, appointment scheduling, and virtual receptionist services. Customers can also choose from a variety of custom packages that best fit their business needs. The company's services are designed to help businesses save time and money by allowing them to focus on their core operations.

Location

The Answer Centre is located in Albany House, 14 Shute End, Wokingham RG40 1BJ, United Kingdom. The area is home to a variety of businesses, including retail stores, restaurants, and financial institutions. Customers can expect a bustling and lively atmosphere in the area. The company is conveniently located near public transportation options, including Wokingham Train Station (0.5 miles), Woosehill Park and Ride (1.2 miles), and Reading Bus Station (7.9 miles).

Benefits

Customers should choose The Answer Centre because of their commitment to providing personalized and professional services. The company's team of experienced professionals is dedicated to delivering high-quality telecommunications solutions that meet the unique needs of each customer. By choosing The Answer Centre, businesses can expect to improve their customer service, save time and money, and enhance their overall operations.

Good to Know

Customers should be aware that The Answer Centre is a telephone answering service and does not provide in-person customer support. However, the company's virtual receptionist services can help businesses manage their customer inquiries and provide assistance remotely.

Reviews

Customers have praised The Answer Centre for their exceptional customer service and attention to detail. They appreciate the company's prompt and reliable services, as well as their friendly and professional staff. Overall, customers highly recommend The Answer Centre for businesses looking to improve their telecommunications operations.

Amenities

  • amenity
    24-7 availability
  • amenity
    live answering
  • amenity
    call transferring
  • amenity
    voicemail services
  • amenity
    call screening
  • amenity
    appointment scheduling
  • amenity
    call recording
  • amenity
    multi-language support
  • amenity
    online account management
  • amenity
    on-call support
  • amenity
    customized greeting
  • amenity
    fax services
  • amenity
    text messaging
  • amenity
    call conferencing

FAQ

What type of call answering services do you offer?

We offer a variety of call answering services including live receptionist services, virtual receptionist services, appointment scheduling, message taking, and call forwarding.

How many call agents do you have and are they trained specifically for my company needs?

We have a team of highly trained call agents who are dedicated to providing excellent customer service. Our agents are trained to handle a wide range of calls and are customized to meet the specific needs of your company.

Can you customize your services to fit my company's specific requirements?

Yes, we can customize our services to meet the specific needs of your company. We work closely with our clients to ensure that our services are tailored to meet their individual requirements.

How quickly can you answer my calls and what are the hours of operation?

We answer calls within three rings, and our hours of operation are Monday to Friday, 8am to 6pm. We also offer 24/7 services for clients who require round-the-clock support.

How do you ensure the security and confidentiality of my callers' information?

We take the security and confidentiality of our clients' callers' information very seriously. We use state-of-the-art technology and employ strict security measures to ensure that all information is protected. We also require our agents to sign confidentiality agreements and undergo regular training to ensure that they are up-to-date on the latest security protocols.

Reviews

  • Alex Panko

    I have reluctantly had to cancel our phone answering service after several years due to a corporate restructuring (we will now be using our new investor's in-house secretarial and admin. services). The service provided by The Answer Centre was efficient, cost-effective and entirely satisfactory. I would happily recommend them. Alex Panko, MD, Panablok International Limited

    28-02-2023

  • Jo

    29-05-2022

  • miles leech

    I've been using "the answer centre" for 3 - 4 years. I can't rate them highly enough they're a great company to work with and are integral to my business as a gas engineer.

    29-05-2019