The 4th Utility
The 4th Utility is a company based in Altrincham, England that specializes in providing housing utility services, as well as offering utility contracting, internet service provision, and telecommunications services. They also work with the public sector and society, and are involved in building and construction.
Introduction to The 4th Utility
The 4th Utility is a company that has been providing innovative utility services since 2016. Their purpose is to bring a new level of service to the housing utility industry, which is typically dominated by larger companies. What sets The 4th Utility apart is their focus on customer satisfaction, and their commitment to using the latest technology to offer more efficient and cost-effective solutions to their clients.Services & Products
The 4th Utility offers a range of services, including utility contracting, internet service provision, and telecommunications. They work with both the public and private sectors, and are dedicated to providing high-quality services at affordable prices. Their products include the latest technology in internet and telecommunications services, as well as innovative solutions for housing utility companies.Location
The 4th Utility is located in Altrincham, a bustling town in the Greater Manchester area of England. The area is known for its thriving business community, with a wide range of businesses operating in the area. The town is easily accessible by public transport, with the nearest train station, Altrincham Interchange, only a short walk away. Other public transport options include the Metrolink tram service, and a number of bus routes that run through the town.Benefits
Customers should choose The 4th Utility because of their commitment to providing the highest level of service to their clients. They are dedicated to using the latest technology to offer more efficient and cost-effective solutions to their clients, which makes them a great choice for those looking for innovative solutions for their utility needs. Their focus on customer satisfaction is another reason why they are a great choice, as they take the time to understand their clients' needs and work hard to exceed their expectations.Good to know
Customers should be aware that The 4th Utility is a relatively new company, having only been established in 2016. However, their commitment to using the latest technology and providing high-quality services has helped them to quickly establish themselves as a leading provider of utility services in the area.Reviews
Customers have been very happy with the services provided by The 4th Utility, with many praising their commitment to customer satisfaction and their use of innovative technology. Many have also commented on the friendly and professional service they received from the company's staff. Overall, customers have been very impressed with The 4th Utility and would recommend them to others looking for high-quality utility services.Amenities
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24-hour service -
online bill payment
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emergency assistance
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home automation
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energy efficiency program
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recycling program
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security system
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smart meter
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home warranty
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free installation
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discounts
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customer support
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online account management
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wifi
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cable
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fiber optic
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satellite
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broadband
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mobile data
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network security
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technical support
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data backup
FAQ
What internet speed packages do you offer?
We offer a range of internet speed packages to suit different needs and budgets. Our packages range from basic speeds of 10Mbps to high speeds of 1Gbps.What types of services do you provide for housing utilities?
We provide a variety of housing utility services such as gas, electricity, water, and broadband. We also offer smart home solutions to help customers manage their energy usage more efficiently.What is your customer service availability and response time?
We pride ourselves on our excellent customer service. Our customer service representatives are available 24/7 to answer any questions or concerns. We aim to respond to all inquiries within 24 hours.Do you offer any discounts or special programs for customers with financial difficulties?
Yes, we understand that some customers may face financial difficulties and we offer a range of discounts and special programs to help. Please contact our customer service team to discuss your options.Reviews
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Freshlook Lettings
Literally hung up on me mid sentence, don't bother ringing us back, we'll go with BT, Virgin or Lila instead 👍
22-05-2023
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Keenan Ennis
Pretty good speed overall, but there is a huge downfall with 4th utility, which is they continually change your ip address (they call it recycling IP addresses). Often, companies like Amazon Video, HBO, Rockstar games (GTA, Red dead redemption), banking apps, and VPNs don't have these new IP addresses on their database, which causes the apps to fail to work. That means 4th utility is the direct cause of commonly used entertainment to stop working entirely, typically for 2-5 days until the IP is added on the database. This is a big inconvenience - I've spent hours trying to connect to these apps sometimes, but in the end you just have to give up and wait. This has occured on three occasions, and it's quite bothersome.
27-04-2023
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Peter Ottmann
I spoke to the manger Kathy this afternoon she has been outstanding in dealing with my situation and assured me everything is now resolved she is training her to team to the best of her ability and I am sure things will definitely improve thanks again kathy👍😀
27-03-2023
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kay bay
Initially i had so much doubts, read some comments here and decided to give it a go. so, i got mine Installed lastweek, 1. Simplicity of installation was just too awesome 2. The engineer was a fantastic guy, friendly and very professional. 3. Now the best part, the speed of the internet is AWESOME. i have always suffered slow internet in my flat from other providers but now its just unbelievable. 4. And a great price for such premium service. I most definately will be recommending 4th Utility to friends.
27-03-2023
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Michael Tambs
James was the engineer that arrived to fit and set up our internet with 4th Utility. He was professional and polite throughout. James made sure everything was connected and made sure we had the passwords we needed. He also reassured that any problems someone would be out the following day. We have had no buffering or devices logging out. Very pleased with service and internet. the system and made sure
27-02-2023
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Rosie Westwood
WiFi fairly fast when works but poor technical support. No 24 hour tech support as stated on website, no tech team or engineers available after 6pm. I have had no service for 3 days, no engineer visit date scheduled yet as was initially told they couldn't do this and sending out a cable would resolve the problem, 3 days later when I managed to get through I was told this info was incorrect.
27-02-2023
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Steve Ankers
27-01-2023
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Ali Elimlahi
Awful customer service
27-12-2022
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Liam Scholes
Awful service provider. WiFi only works downstairs in a standard 2 bedroom house, and when you contact customer support they basically tell you tough unless you buy ‘premium add ons’ - avoid at all costs.
27-12-2022
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Nikhil Harikrishnan
I have had the worst time trying to get my service with 4th Utility up and running. First, they shifted my installation date without asking or confirming with me. I took the morning off, only for someone to call later that morning to tell me the installation cannot happen that day. No other communication that day. Then the next day, someone calls and says the installation will be done the next morning. I take another morning off, but no one shows up. I had to call 4th Utility twice; they then send someone to my place at 1 PM. By this time, I had to take the entire day off. The guy installs everything, is polite, but tells me I will not have internet because something is wrong with the fibre cabinet for my building. He has no idea when it will be fixed or when I will get internet. I call customer service, and that guy has no clue either. Two days later, I still do not have internet - the cabinet issue has apparently been resolved, and I STILL do not have internet! Worst service from an internet provider I have received in England, ever. I regret my decision to switch to 4th Utility. I recommend you stay away - they are not reliable at all.
27-11-2022
