Thames Water
Thames Water is a company based in Reading, England that specializes in water works and hydroelectric power plants. They offer a variety of services including bottled water suppliers, hot water system suppliers, and water purification services. Additionally, they provide services in the areas of food & beverage, IT & E-commerce, financial services, building & construction, insurance, shops & shopping, transportation & shipping, energy & resources, public sector & society, and cars, boats & motorcycles. Thames Water is committed to providing high-quality services to their clients.
Introduction to Thames Water
Thames Water is one of the largest water and wastewater services providers in the United Kingdom. Founded in 1989, the company is responsible for providing clean water and taking away wastewater for millions of customers in London and the Thames Valley area. Thames Water is unique in its commitment to sustainability, investing in innovative technologies to reduce water waste and promote conservation.Services & products
Thames Water provides a range of services including water and wastewater treatment, water supply and distribution, and customer service. Customers can also purchase bottled water and mineral water from the company.Location
The Thames Water office is located in Reading, England. The area is known for its thriving businesses, including IT and e-commerce companies, financial services, and building and construction firms. Customers can expect to experience a bustling city atmosphere with a variety of shops and restaurants. The three closest public transportation options are Reading Station (0.7 miles), Reading West Station (1.5 miles), and Reading Buses (0.1 miles).Benefits
Customers should choose Thames Water for its commitment to sustainability and innovation in the water industry. The company is dedicated to reducing water waste and promoting conservation in the communities it serves.Good to know
Customers should be aware that Thames Water provides water and wastewater services only in the London and Thames Valley area.Reviews
Customers have praised Thames Water for its commitment to sustainability and the quality of its customer service. However, some have criticized the company for its pricing and occasional service interruptions.FAQ
How does your firm bill for legal services and what are your rates?
At Thames Water, we do not provide legal services, so we do not bill for them. Our company is primarily focused on providing water and utility services to customers.What measures do you have in place to ensure the safety and reliability of your infrastructure?
We have strict safety protocols in place to ensure the safety and reliability of our infrastructure. Our team regularly inspects and maintains our facilities to ensure they are functioning properly and meets all necessary regulations.Can you provide me with references from previous customers who have used your rainwater tanks and services?
As a water utility company, we do not offer rainwater tanks or related services. Our focus is on providing clean and safe water to our customers.What kind of warranties or guarantees do you offer for your hot water systems?
We do not offer hot water systems or related services. Our main focus is on providing water and utility services to our customers.How long does the conveyancing process typically take?
We do not offer conveyancing services. As a water utility company, our focus is on providing water and utility services to our customers.Reviews
-
Yvonne Lawson
Just got off the phone with the Meter team..after getting a letter, just addressed to “The Occupier” even though all previous correspondence usually has my name!!! Apparently, I am being TOLD, I will have a water meter, under compulsory rules blah blah, to save water (yes, good idea, though not a new one, we that that idea many years ago, when we saved water in our homes as a matter of course)….but freedom of choice not an option here…dear customer, you ARE going to get a water meter.. Yet, last year, despite numerous calls the TW, I had water gushing down the street for 2 months before anyone did anything at all. It might save water, but it will not save us from higher bills, I am sure of that. Even the star is compulsory to post a review…
22-05-2023
-
Scott
This company made record profits this year yet it continues to dump a disgusting amount of raw sewage into British waters. An absolute disgrace of a company which displays exactly why water in England needs to be taken into public ownership. Everyone at this company should be outraged at the environmental damage they've caused and continue to cause.
20-05-2023
-
Mike Duckett
Our rivers are in an ecological mess, they have been for some time but since privatisation nothing much has changed. We now have not one of our rivers rated as good by New Scintist, when you include chemical polution - not one in England, Wales or NI! However, the average wage for bosses at the water and sewage companies in England in 2022 was nearly £1.7m and their standard salary rise was 27%. For what? Failure. I don't object to them puffing out their chests and glorying in telling the neighbors they are a CEO but I do object to any salary rise when the organisation is failing. Wait until you hit the real target of clean rivers - then talk salary.
27-04-2023
-
Wig Sayell
Stop putting your shareholders and profits first. Stop polluting our beautiful streams and rivers in Oxfordshire with sewage. Work with farmers and businesses to improve ways to manage waste. Invest now!!
27-04-2023
-
Corlett Novis
Not only was I sent a bill four times too high for a period four times longer than my tenancy, but when I contacted Thames water to correct this I had to deal with an INSANE amount of stupid hurdles. Awful, awful company which contributes so little above and beyond the absolute bare minimum and is such a pain to have anything to do with.
27-04-2023
-
Jane Ray
Excellence in excrement! Thames Water prioritise corporate greed over thriving rivers. As a keen open water swimmer I am left angry and dismayed, every time it rains they delight in dumping large quantities of raw sewage in our river making it unsafe to swim for most of the winter months. At least I can choose not to enter the water, all the wildlife have no such choice. Shame on you Thames Water!
27-04-2023
-
Nooruddeen Beeharry
Will take a minimum of 8 hours for an EMERGENCY callout. Useless.
27-04-2023
-
Glenys Julian
27-03-2023
-
sikestevilmadness
absolutely incompetent. simple detail changes are apparently too difficult, they cant read meters and hide behind excuses. latters sent late, or no contact, or rude staff on the phone. contest every bill, do not set up a direct debit!
27-03-2023
-
N Thorp
I had to deal with them after house moving. People who moved in to my old place didn't change to their name. Thames kept sending me bills to my new address . Emailed quite a few but sent me debt collection letter. Had to call few times for the issue. Got proof from estate agent. Thames customer service agents are really polite and helpful. They understood and closed the case. Told they will chase the new occupies and no more issue with me. It was during the covid stressful period. Glad it was solved.
27-03-2023
