Thames Fiat
Thames Fiat is a leading dealership in Tunbridge Wells, England, specializing in Fiat cars, boats, and motorcycles. With a prime location in the Industrial Estate, the company offers a wide range of vehicles and services to meet the needs of its customers. Whether you're in the market for a new car or looking to service your existing vehicle, Thames Fiat has the expertise and experience to provide top-notch service and support. Contact them today to learn more about their offerings and schedule a test drive.
Introduction to Thames Fiat
Thames Fiat is a car dealership located in Royal Tunbridge Wells, England. The company has been in business for several years and has built a reputation for providing high-quality services to its customers. What makes this company unique is its focus on Fiat cars, boats, and motorcycles, making it a one-stop-shop for anyone looking to purchase a vehicle in these categories.Services & Products
Thames Fiat offers a wide range of services to its customers. It specializes in selling new and used Fiat cars, boats, and motorcycles. The company also provides financing options, maintenance, and repair services. Customers can also find a range of accessories and spare parts for their vehicles at the dealership.Location
The dealership is located in an industrial estate in Royal Tunbridge Wells. The area is known for its diverse mix of businesses, including manufacturing, retail, and hospitality. Customers can expect to experience the hustle and bustle of a busy industrial estate when visiting the dealership. The closest public transportation options are the High Brooms Railway Station, which is 0.6 miles away, Tunbridge Wells Railway Station, which is 1.9 miles away, and Royal Tunbridge Wells Bus Station, which is 2 miles away.Benefits
Customers should choose Thames Fiat because of its focus on Fiat cars, boats, and motorcycles. The dealership has a wide range of vehicles in stock, and its staff is knowledgeable and helpful. The financing options offered by the company are also attractive, and customers can benefit from maintenance and repair services at the dealership.Good to Know
Customers should be aware that Thames Fiat specializes in Fiat vehicles and may not have a range of other vehicle brands in stock. The dealership also has limited parking options, so customers may need to park on nearby streets.Reviews
Customers have praised Thames Fiat for its excellent customer service and knowledgeable staff. Many have also commented on the variety of vehicles available at the dealership. However, some customers have expressed concerns about the limited parking options and the dealership's focus on Fiat vehicles.Amenities
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showroom -
test drive
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finance options
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service center
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parts department
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wi-fi
FAQ
What types of Fiats do you offer?
We offer a variety of Fiats, including the Fiat 500, 500X, 500L, and Spider. Our inventory is constantly changing, so please visit our dealership or website to see our current selection.Are there any current promotions or deals on Fiats?
Yes, we often have promotions and deals on Fiats, including financing offers, lease specials, and cashback incentives. Please check our website or visit our dealership to see our current promotions.Do you offer financing options for purchasing a Fiat?
Yes, we offer financing options for purchasing a Fiat. Our finance department can work with you to find the best financing option for your budget and needs.What is the warranty for Fiats purchased through your dealership?
The warranty for Fiats purchased through our dealership is a standard manufacturer's warranty, which typically covers the vehicle for 3 years or 36,000 miles, whichever comes first. Additionally, Fiat also offers a powertrain limited warranty that covers the engine, transmission, and drivetrain for 5 years or 60,000 miles.Do you offer maintenance and repairs for Fiats?
Yes, we offer maintenance and repairs for Fiats. Our service department is staffed with certified technicians who can perform routine maintenance, repairs, and warranty work on your Fiat. We also offer genuine Fiat parts and accessories to keep your vehicle running smoothly.Reviews
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15-06-2023
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Mary Goodhew
I have taken my car for an MOT and service to the Tunbridge Wells Fiat for a number of years. Sadly, for the last two years the service is not to the standard I have had elsewhere in the UK for 40 years. This year, (for the second year running) Tunbridge Wells Fiat Garage Dealership failed, (despite the request when booking the appointment and reminders nearer the time in writing and on the day) to upgrade my Sat Nav. They said it would take a whole day, hence in my second year of trying with them I gave explicit instructions that this must be done as part of the day of service/MOT and dropped the car off first thing in the morning at 8:15 a.m.. They not only failed to do what had been requested for the second time but when the service receptionist called me to say the car needed two new tyres he told me that everything else had been completed but without the alloys. My requests had therefore not been done. Nor had the parts come in for the for the alloys caps I had ordered giving a long notice period when I booked. Thames Fiat despite being a dealship and Fiat service garage sent the car out for the two new tyres as they said they do not stock them. On average 10% on cars require tyres at an MOT how odd not to have tyres readily available for servicing needs. Had I known I could have arranged for my car to get tyres within an hour or so and certainly not take over a day to install. I was told 'I would have to pick up the car the following day when they had done the work' and they would ring me when it was completed perhaps around mid day the following day. I lost a whole mornings paid work for this, had to stay in the area over night, (as I drove to the garage from London) and had to rearrange my and others plans. Never in all my life have I had to wait over night after a service and MOT to get my car. On arrive at the garage the service receptionis who called to say the car was ready to pick up had not completed the paperwork, he discourteously ordered me to sit down over there, rather then suggesting I may like to sit a few meters away, while he completed the invoice. On reading through the invoice I realised I had been charged for screen wash. I told him I had put in a whole very huge jug of screen wash myself the day I drove down from London for the service with them. My car did not need screen wash, so why was I being charged for it? I wondered how many others are charged for items they do not need? He removed this charge and the fee for the Sat Nav they had failed to supply, despite having the car for the previous day and half the following day. The reason I had gone to them to get the service and MOT. What upset me and distressed me most was that at NO time did he apologize for the inconvenience, the lack of service or charging me for something I did not require. Rude man and a bad service. I am yet to receive an apology. I reported my experience to the lady who called two days afterwards to ask if I had been satisfied with the service. I told her it was the worst I had had ever. The car was serviced, the work and parts I had requested was not done , the parts were not in the garage and the custommer interaction was unacceptably rude. Driving back to work my tyre warning light came on a few minutes away from the garage. As I was on the A21 I could not stop and return to the garage. I had these checked by someone else not wishing to return there after my experience - the new tyres were at a pressure of 36, way too high for my little Fiat 500. Clearly the fact the warning light came on suggests that garage did not check the tyre pressure. I was and I am an upset and disappointed customer.
15-06-2023
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Josh Lewsey
We are Motability customers and we have had a wonderful experience with Rob. He showed me the cars they had on display that were available and explained the process fully. I suffer with anxiety so this really put my mind at ease. We are used to being dealt with like second-fiddle but Rob went above and beyond for me and my family. Thanks again Rob!
18-02-2023
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KAWASAKI KID
Best customer service I have ever received in the motor trade by Ian Geering the parts manager . Every interaction I have had with him has been spot on . I also bought my car from you guys back in 2018 and the service was excellent . After purchasing a new Landrover from Ashford and receiving the worst customer service possible you guys made me happy again by a purchase of a locking wheel nut . Keep up the good work Romy Melville-Evans
18-01-2023
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Ines Abreu
18-01-2023
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Gabriele Riontino
My favourite dealer!!! Great and kind staff
18-06-2022
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Richard Morgan
The service department was so rude on the phone I would never deal with this company again
18-06-2022
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Sally Argent
Can’t fault these guys when it comes to the effort they have gone to for me in getting my car fixed during lock down, despite having broken down at home on the day of the scheduled works. Thanks in particular to Ricky in the service team and David at Fiat Assistance - complete stars!!!
18-06-2021
