Thames Cruises Ltd

FAQ

Reviews

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  Jo Taylor

  Booked this back last Oct for my daughter hen do this weekend, we have been trying to contact them to talk about dietary requirements and they never pick up or email back. I have done some research and seems to be a theme here, I have found out the boats are up for sale. My daughter is distraught. AVOID AS THEY JUST TAKE YOUR MONEY

  27-04-2023
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  Sarah James

  Payment was taken but no cruise running. No communication except for exemployee Jo who was receiving calls - 5* for her but avoid this company.

  27-03-2023
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  Rob Carpenter

  We actually got a full refund for the disaster that was NYE which was a surprise…

  27-03-2023
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  P Foun

  Thank you Jo for your help on getting my refund . From start to finish you have been extremely helpful. Its a shame my event had to be cancelled but happy you got involved to see it closed & resolved.

  27-02-2023
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  Joanne Kingston

  Shocking treatment. Booked a boat to scatter family ashes, cancelled on the day. No text,call or email. I would give no star rating if I could.

  27-01-2023
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  Ajay Ghelani

  I would give them 0 stars if I could. We booked a trip to scatter my mother in-laws ashes 2 months before the even, we even sent an email 2 weeks before the event to confirm everything was still booked and going ahead. On the day of the event, they cancel. We had people from all over the UK attending, taking the day off work. We had no notification of the cancellation and they even tried to blame it on the bad weather. It's not like this weather was a surprise. It's been cold for the last 2 weeks. They don't answer their phone, or respond to emails. Lucky for us, we were in the café at the top of the pier and they had a contact number for the owner. I spoke directly to the owner and they transferred our money back. My advice, stay clear of this company. I would not recommend them at all.

  27-01-2023
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  Mélissa JHS

  (Translated by Google) Booked the New Years cruise and never got to board for inexplicable reasons, "too many people on the boat" Paying £170 per person to wait 2 hours and never boarding is unacceptable. No response to my emails or reminders, do not answer the phone. A scandal, flee (Original) Réservé la croisière du Nouvel An et jamais pu embarquer pour des raisons inexplicables, "trop de monde sur le bateau" Payer 170£ par personne pour attendre 2h et ne jamais embarquer, c'est inadmissible. Aucune réponse à mes mails ou relances, ne répondent pas au téléphone. Un scandale, fuyez

  27-01-2023
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  Elaine Dunn

  Sent an email about the fiasco that was NYE 2022, no response even though I waited the 3-5 days you requested on your website, I have sent two reminders asking for an update and tried phoning but no answer, ignoring this isn’t going to take it away!!!

  27-01-2023
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  D'intino Morgane

  (Translated by Google) We had registered to participate in your event on a boat for the New Year. We had booked for 6 people and we had chosen the formula at 150 Pounds (900 pounds) with drinks to pay. First, we were surprised at the number of people waiting for ONE boat. Then we waited from 7:30 p.m. to 9 p.m. without really knowing why we hadn't boarded at 8 p.m. as it was put on your site. A police check was taking place according to a steward. The advantage was that we had time to choose from the 4 menus you offered for this formula. After the long-awaited boarding, our surprise was total when we saw the inside of the boat. 1. A bridge for a few hundred people while the double was still waiting outside 2. Less than 10 tables and about ten seats... already all occupied when we were among the first to board 3. A "buffet" very far from what had been described on the announcement and what one can expect for a New Year's Eve. 4. No staff to explain the situation. After 10 minutes, the 6 of us were standing between the people queuing at the bar and the other passengers who were waiting in amazement for the situation to improve. There was quite simply deception on the goods. Like other passengers, we left the boat before it left to hope to find a place that lived up to our expectations. We are Belgians and we came to London on purpose for your event and everything was ruined. Emails and calls were obviously sent... but obviously, without answer. A shame... Avoid this company really. Stealing from people like this is unacceptable! (Original) Nous nous étions inscrits pour participer à votre événement sur un bateau pour le Nouvel An. Nous avions réservés pour 6 personnes et nous avions choisis la formule à 150 Pounds (900 pounds) avec boissons à payer. D’abord, nous nous sommes étonnés du nombre de personnes qui attendait pour UN seul bateau. Ensuite, nous avons attendu de 19h30 à 21h sans réellement savoir pourquoi nous n’avions pas embarqué à 20h comme il était mis sur votre site. Un contrôle de police avait lieu d’après un steward. L’avantage à été que nous avons eu le temps de choisir parmi les 4 menus que vous proposiez pour cette formule. Après le tant attendu embarquement, notre surprise a été totale quand nous avons vu l’intérieur du bateau. 1. Un pont pour une petite centaine de personnes alors que le double attendait encore dehors 2. Moins de 10 tables et une dizaine de place assises... déjà toutes occupées alors que nous étions parmi les premiers à avoir embarqué 3. Un « buffet » très très loin de ce qui avait été décrit sur l’annonce et à quoi on peut s’attendre pour une soirée de nouvel an. 4. Aucun membre du personnel pour avoir des explications sur la situation. Après 10 min, nous étions tous les 6 debout entre les gens qui faisaient la file au bar et les autres passagers qui attendaient avec stupéfaction que la situation s’améliore. Il y a tout simplement eu tromperie sur la marchandise. Comme d’autres passagers, nous avons quitté le bateau avant son départ pour espérer trouver un endroit à la hauteur de nos espérances. Nous sommes Belges et nous sommes venus exprès à Londres pour votre événement et tout a été gâché. Des mails et des appels ont été évidemment envoyés... mais évidemment, sans réponse. Un honte... Fuyez cette compagnie vraiment. Voler les gens de la sorte c'est inadmissible !

  27-01-2023
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  Luke Shepherd

  I thought I would leave a positive counter-review for the New Year's Eve reviews, as although we experienced the unfortunate events of New Year's Eve, Thame's Cruises have since responded with an apology and sound genuinely disheartened at the unfortunate run of events. They have also issued us with a refund, which I think demonstrates that they accept the evening did not run as planned and are not crooks as some have suggested. Despite the bad luck of NYE, we would probably give Thames Cruises a go again as they had a lot of 5* reviews before this one bad evening.

  27-01-2023