Terravision

FAQ

Reviews

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  Roberto Minelli

  They show wrong arrival time on their website, causing huge distress and loss of money having to book a last minute cab ride to the airport instead.

  20-05-2023
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  cihangir sinan koca

  BEWARE! National express customers has priority over terravision customers, and there is nothing which mentions this on their website. If the bus is full, they take you out because you are terravision customer

  13-05-2023
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  João Carreira

  27-04-2023
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  Victor Pezet

  (Translated by Google) I was about to give a bad review, and I realize that I am not the first. The return bus was canceled, a Terravision agent told us this at the time of departure, advising us to take a taxi and keep the ticket to get a refund. It was last November, despite the reminders I only received one email from them, asking us if we had not taken the wrong stop. Yes that's it. No refund of bus tickets or taxi. To avoid. (Original) Je m’apprêtais à donner un mauvais avis, et je me rends compte que je ne suis pas le premier. Le bus retour a été annulé, un agent Terravision nous a annoncé cela à l’heure du départ, nous conseillant de prendre un taxi en gardant le ticket pour nous faire rembourser. C’était en novembre dernier, malgré les relances je n’ai reçu qu’un e-mail de leur part, nous demandant si l’on ne s’était pas trompé d’arrêt. Oui, voilà. Aucun remboursement des billets de bus, ni du taxi. A éviter.

  27-04-2023
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  Edgar Fernandez Dominguez

  I purchased a ticket that resulted in false information (incorrect timetable and trip time) and then they refused to give a refund. Thanks to American Express I could recover my money. Don't waste your time and money with these bandits!

  27-04-2023
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  Jennifer Taylor

  One word: appalling. My boyfriend and I had valid tickets and were denied boarding on several consecutive buses in Milan, while other sneaky customers crept on behind the driver's back. A wholly under-resourced and inadequate company that sets its customers up for failure and inconvenience. After waiting nearly 2 hours for a bus to the airport, we had no choice but to get a taxi and pay 10 times the cost of our bus tickets. On top of this, they now seem to be ignoring my formal complaint and request for compensation. What an utterly disgusting company. Avoid. One star is too good for them. If you can't provide the service your customers have paid for, don't bother offering the service in the first place.

  27-12-2022
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  Brandi Elliott

  They stole my money sent me no ticket avoid

  27-10-2022
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  Etienne Graffouillère

  (Translated by Google) Don't mess with terravision, buy directly from national express, the information and locations given are not correct, the company doesn't even exist anymore. And in any case it is the national express buses that provide the routes (Original) Vous emmerdez pas avec terravision, achetez directement chez national express, les informations et localisations données ne sont pas correctes, la société n'existe même plus . Et de toute manière ce sont les bus national express qui assurent les trajets

  27-08-2022
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  Camille Voiry Gey

  (Translated by Google) I booked a trip from London to Stansted Airport, and it turns out that National Express is actually providing the transport, with its fleet of buses. It is therefore best to book directly via National Express! Terravision appears to be an online reservation provider only. That being said, we were early at the Liverpool Street stop, we were picked up without difficulty, and as there was space left on the bus, we were able to take a scheduled bus earlier than the one we had booked for ( 12 people who had booked for the schedule in question did not show up). It took us 1 hour to get to the airport, and the driver stopped three stops after Liverpool Street, making sure to save room for reservations. In short, despite the bad comments that made me very stressful when booking, everything went very well! (Original) J'ai réservé un trajet Londres vers Stansted Airport, et il s'avère en fait que c'est National Express qui assure concrètement le transport, avec sa flotte de bus. Il est donc préférable de réserver directement via National Express ! Terravision semble n'être qu'un prestataire de réservation en ligne. Ceci étant dit, nous étions en avance à l'arrêt Liverpool Street, nous avons été pris sans difficulté, et comme il restait de la place dans le bus, on a pu prendre un bus programmé plus tôt que celui pour lequel nous avions réservé (12 personnes ayant réservé pour l'horaire en question ne se sont pas présentées). Nous avons mis 1h pour arriver à l'aéroport, et le chauffeur s'est arrêté à trois arrêts après Liverpool Street, en veillant bien de garder de la place pour les réservations. Bref, malgré les mauvais commentaires qui m'ont fait beaucoup stresser à la réservation, tout s'est très bien passé !

  27-08-2022
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  Giuseppe Lo Schiavo

  Awful website! Feels like back in 1999! Terrible

  27-08-2022