Telford Copper & Stainless Cylinders
Telford Copper & Stainless Cylinders is a UK-based company that specializes in providing solar hot water system supplies, as well as machinery and equipment. The company operates out of Telford, England, and is committed to providing high-quality products and exceptional customer service. With a focus on sustainability and innovation, Telford Copper & Stainless Cylinders is a trusted name in the industry.
Introduction to Telford Copper & Stainless Cylinders
Telford Copper & Stainless Cylinders has been providing exceptional service to customers since its establishment. The company specializes in providing high-quality machinery and equipment for solar hot water systems. What sets this company apart is its commitment to providing customers with the best possible products and services.Services & Products
Telford Copper & Stainless Cylinders offers a range of products and services to meet the needs of its customers. The company specializes in the supply of machinery and equipment for solar hot water systems. They offer a variety of products, including copper and stainless steel cylinders, buffer tanks, heat exchangers, and solar panels. They also provide installation, repair, and maintenance services for their products.Location
Telford Copper & Stainless Cylinders is located in the Furrows Business Park, in Wellington, Telford. The area is home to a variety of businesses, including manufacturers, retailers, and service providers. Customers can expect to experience a bustling commercial area with easy access to nearby amenities. The nearest public transportation options are the Wellington Bus Station, which is 1.2 miles away, the Telford Central Train Station, which is 2.5 miles away, and the Oakengates Train Station, which is 2.8 miles away.Benefits
Customers should choose Telford Copper & Stainless Cylinders because of their commitment to providing high-quality products and services. The company has a reputation for exceptional customer service, and they are dedicated to ensuring that customers are satisfied with their purchases. In addition, the company's products are made from high-quality materials, ensuring their longevity and durability.Good to Know
Customers should be aware that Telford Copper & Stainless Cylinders specializes in providing machinery and equipment for solar hot water systems. While they also offer installation, repair, and maintenance services, their primary focus is on providing products for these systems.Reviews
Customers have praised Telford Copper & Stainless Cylinders for their exceptional customer service and high-quality products. Many customers have commented on the durability and longevity of the company's products, as well as their competitive pricing. Overall, customers have had positive experiences with the company and would recommend them to others.Amenities
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free consultation -
installation service
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maintenance service
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warranty
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delivery service
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energy efficiency rating
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after-sales service
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customization option
FAQ
What type of solar hot water systems do you offer?
We offer a range of solar hot water systems including flat plate collector systems, evacuated tube collector systems, and heat pump systems.What is the estimated cost of purchasing and installing a solar hot water system?
The cost of purchasing and installing a solar hot water system can vary depending on the type of system, size, and complexity of installation. We offer free consultations and quotes to provide accurate pricing information.Do you offer any maintenance or repair services for your solar hot water systems?
Yes, we offer maintenance and repair services for all of our solar hot water systems. We recommend regular maintenance to ensure optimal performance and can provide emergency repair services if needed.How long does it typically take to install a solar hot water system?
The installation time for a solar hot water system can vary depending on the complexity of the installation. However, most installations can be completed within 1-2 days.What kind of warranty or guarantee do you offer on your solar hot water systems?
We offer a 10-year warranty on all of our solar hot water systems. This covers any defects in materials or workmanship. We also provide ongoing support and assistance to ensure customer satisfaction.Reviews
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Andrew Wakeman
Cylinder leaked within 4 months of installation, caused damage to our clients cupboard. I have called Telford, who have asked for installation photos, water supply proof, commissioning page, invoices, service record, video of cylinder and photos...but in all honesty, I would rather leave an honest review as a builder who cares about everything, the last thing you want is a telephone call to say someone has a leak on a cylinder within 4 months, our own in house registered plumber did the install, not a sub-contractor, so I have no doubt of the quality of the installation, he is the best plumber I have had work for us in over 10 years. Certified Gas safe, vented and unvented, WRAS etc... I will not be buying a Telford cylinder again. Sorry Telford, but water does a lot of damage, you're not worth the risk.
27-03-2023
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Julie Swiffin
Excellent service from start to finish. Friendly and very efficient staff, cannot fault the company. I would highly recommend them. Thanks to Trevor, Marie and John.
27-03-2023
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P B
Our Telford Tempest unvented 150l cylinder split at the weld and burst open after less than 12 months use causing damage to our house. Hot water was sprayed over the surrounding area and could have been very dangerous if anyone had been present at the time. Telford offered to replace the cylinder but refused to pay for removing the old cylinder or fitting the new one. The company advertises the cylinder as "Stainless Steel Cylinder ' with 'Long life stainless steel' but the internal cylinder is made from steel and is not stainless ; the scrap merchant verified this with a magnet. The company help line was polite but their description of the cylinder is misleading and their replacement policy is abyssmal. This is not the only case of one of their unvented cylinders bursting, read the other reviews and avoid at all costs !
27-03-2023
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Megan Ayres
Awful company would stay clear!! We moved into a new build property with a brand new Telford cylinder. ( Note - ) With up to date servicing etc. We have only been in the property 12m and we live abroad half the year so doesn’t really get its full use. We then had a serve water tank leak which meant that the whole tank needs to be replaced. Unfortunately the builders hadn’t registered it for warranty ( which wasn’t our fault as the home owners we was unaware until this. ) Contacted Telford and explained the situation and I must note that Sean in the customer service team was absolutely amazing and went above and beyond to try and solve the situation for us. However, other customer service representatives ( Elaine ) and the director himself was extremely unfair and unhelpful. Firstly the whole tank was agreed to be replaced which was great news and completely fair as it was a new tank and they are meant to have ‘ life time ‘ warranty. However they then decided to change their mind and take back the new tank as a pipe work was installed wrong. Please note, this pipe work which was wrong had nothing to do with the leak of the new water tank ( which their own engineer even confirmed ! And said that the ) and we even said we would pay for our own plumbers to correct this mistake as we wouldn’t expect Telford to do so. Now being left to replace a 2k cylinder. Luckily won’t be buying a Telford one again! And wouldn’t advise you to. As not only do they have a ‘ life time ‘ warranty. You will have nothing but fights and problems with it!!
27-01-2023
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Susan Williams
Excellent service! Contacted this company about a problem with my Solar Tempest Cylinder. An engineer arrived the next day at the arranged time and completed the necessary work. All the staff were friendly, efficient and kept me informed by text and email. Would highly recommend.
27-10-2022
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Steven Lewer-Sotiriou
Bought a 400l cylinder in 2018. It has just started to leak. Not a great product. Very disappointed.
27-05-2022
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The Amy Show
Honestly one of the best local companies I have have ordered from in my area , we had ordered a tank cylinder months ago no issue what so ever, moths later I was needing some paperwork , and the customer service I received was outstanding, Elaine Burrows was the lady I spoke to and she really knows her role , if I could I would give more stars if that was possible.
27-05-2022
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Marcin Sikorski
27-05-2022
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Mark Hans
After 18 months the Tempest 300Ltr tank began to leak on the weld at the bottom of the tank, Within 2 weeks the leak had spread to almost the entire diameter of the tank. Telford were extremely unhelpful and only after the threat of legal action was I offered a replacement tank. Cost me £350 to have the faulty tank replaced under warranty!. Stay away and purchase a more reliable and trustworthy brand.
27-05-2022
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Pete Guest
Very helpful Technical people after immersion coil failed in Telford thermal store (2.5 yrs old) and I was looking to identify a more reliable replacement. Very Quick to send a much better quality replacement which arrived early next Morning . Only shame is that despite all the words about after sales service and customer focus on their phone message, I still had to pay full price and hefty postage for a replacement item for something they no longer stock (cotherm) and their current item which is a much better quality (Thermowatt.) The replacement item is very much quieter in operation , and looks and feels a much higher quality item. 5 star for tech support, 2 star for customer focus.
27-05-2021
