Telephone Answering
Telephone Answering is a leading provider of telephone answering services and telecommunications solutions. Based in Luton, England, the company is committed to delivering high-quality services to businesses of all sizes. With a suite of innovative solutions, Telephone Answering helps businesses streamline their communications and improve their customer service. Whether it's answering calls, managing appointments, or providing virtual receptionist services, Telephone Answering is dedicated to helping businesses succeed.
Introduction to Telephone Answering
Telephone Answering is a company that offers telephone answering services to businesses. Founded in 2007, the company has been providing its services for over a decade now. The main purpose of the company is to help businesses manage their calls and provide excellent customer service. What makes this company unique is its personalized approach to answering calls. They understand that every business has different needs and they tailor their services accordingly.Services & products
Telephone Answering provides a range of services to its customers. Their main service is answering calls on behalf of businesses. They have a team of trained professionals who answer calls and provide assistance to customers. The company also offers call forwarding services, where calls are forwarded to the designated person or department. In addition to this, they also provide voicemail services, where customers can leave a message if they are unable to reach the business.Location
Telephone Answering is located in Suite 3, Biz Virtual Ltd, Conquest house, 248 Toddington Rd, Luton LU4 9DZ, United Kingdom. Luton is an industrial town located in Bedfordshire. The area is home to a number of businesses, ranging from small startups to large corporations. Customers can expect to experience a friendly and welcoming atmosphere in the area. The three closest public transportation options are the Luton Airport Parkway Station (1.6 miles), the Leagrave Train Station (2.6 miles), and the Luton Train Station (3.1 miles).Benefits
Customers should choose Telephone Answering because of their personalized approach to answering calls. The company understands that every business has different needs and they tailor their services accordingly. They also offer competitive pricing and excellent customer service. The company has a team of trained professionals who are dedicated to providing the best possible service to their customers.Good to know
Customers should be aware that Telephone Answering only provides telephone answering services and related services such as call forwarding and voicemail. They do not offer any other telecommunications services.Reviews
Customers have praised Telephone Answering for their excellent customer service and personalized approach to answering calls. Many customers have stated that the company has helped them manage their calls more effectively and has improved their overall customer service.Amenities
-
24-7 availability -
live answering
-
call transferring
-
voicemail services
-
appointment scheduling
-
call recording
-
multi-language support
-
online account management
-
on-call support
-
customized greeting
-
fax services
-
text messaging
-
call conferencing
FAQ
What type of call answering services do you offer?
We offer a range of call answering services including 24/7 live answering, overflow call handling, appointment scheduling, and message taking.How many call agents do you have and are they trained specifically for my company needs?
We have a team of highly trained call agents who are dedicated to providing excellent customer service. We work with you to understand your specific requirements and ensure our agents are trained accordingly.Can you customize your services to fit my company's specific requirements?
Absolutely! We understand that every company has unique needs, which is why we offer customizable services to fit your exact requirements.How quickly can you answer my calls and what are the hours of operation?
We answer calls promptly and aim to answer all calls within three rings. We operate 24/7, 365 days a year, so you can be sure that your calls will be answered whenever you need us.How do you ensure the security and confidentiality of my callers' information?
We take the security and confidentiality of your callers' information very seriously. Our systems are designed to be secure and we follow strict protocols to ensure that all data is kept confidential. We are also GDPR compliant, so you can be sure that your callers' information is protected.Reviews
-
Tony McDevitt
Can't emphasis enough the importance of such a service for small and medium siszed businesses, takes all the hassle out of phone answering, questions and messaging, receiving emails and responding in a timely manner allows you to get on with your day and be more productive with your time, cheaper than a secretary and there always in work, a must for the self employed and with the current economic challenges upon us and possibly ahead, a serious service worth investing in, that I can seriously confirm. Tmc Security
29-11-2022
-
Simon Rogers
A really great service, incredibly helpful. An absolute asset to our company and nice people to do business with.
29-11-2022
-
Anna Cawley
The service has been invaluable to our business ensuring that our customers receive a professional response when there is not a member of our own team available to take the call. We feel this is much better than asking customers to leave a message or worse no answer at all.
29-05-2022
-
Saeed Ahmed
Awful service! Jet Shah extremely rude avoid at all costs
29-05-2022
-
Julie Dass
We have started using this company and it’s really helped with our business. Would highly recommend. Thank you
29-05-2022
-
Gordon Bowden
Signing up to the telephone answering service was one of our better business decisions. Calls are professionally dealt with freeing time for us to do important customer work. The investigation of the nature of the call enable us to do the appropriate research before returning the call helping to save time and enhance customer satisfaction. A great service.
29-05-2022
-
Fabrice Lafond
Really good experience with the team at Telephone Answering. We run a small company and cannot make anyone available to answer the phone on a fulltime basis. Telephone Answering's service saves us from taking calls on the move/ in the car and having awkward unprofessional interactions as most small businesses do when you are trying to juggle work on the field and taking care of office admin like call answering. Great service. Kind team. We appreciate your help.
29-05-2022
-
Guy Raymond El Khoury
Positive: Professionalism, Responsiveness
29-05-2022
-
Jo Vowles
Positive: Professionalism, Quality, Responsiveness, Value
29-05-2022
-
James Valentine
Once again, I'm updating my review for this highly professional answering service with a friendly team. As much flexibility as required can be negotiated. Timely messages sent to me by SMS and e-mail and my clients appreciate a friendly, intelligent point of contact when I'm unable to answer the phone. So much better than digging through voicemail messages and makes it easier to prioritize returning calls. I've been a customer since February 2011! A+++
29-05-2022
