Teleperformance
Teleperformance is a leading BPO company located in Bristol, England. They specialize in providing IT and e-commerce solutions to businesses. With a focus on delivering exceptional customer service, Teleperformance has established itself as a trusted partner for companies looking to outsource their operations.
Introduction to Teleperformance
Teleperformance is a global leader in providing outsourced customer experience management services. The company was founded in France in 1978 and has since expanded to over 80 countries, employing over 380,000 people worldwide. Teleperformance prides itself on delivering exceptional customer service and building long-lasting relationships with its clients. It is unique in its ability to offer tailored solutions to meet the needs of businesses in a variety of industries.Services & products
Teleperformance offers a wide range of services including customer service, technical support, sales, and back-office support. The company specializes in providing solutions for Bpo Companies, IT, and E-Commerce industries. Customers can rely on Teleperformance to provide exceptional customer service to their clients, while also reducing costs and improving efficiency.Location
Teleperformance's Bristol location is situated in The Spectrum building on Bond St in the St Paul's area of the city. The area is a bustling commercial district with a variety of businesses including restaurants, cafes, and shops. Customers can expect a vibrant atmosphere with plenty of foot traffic. The nearest public transportation options are Bristol Temple Meads Station (1.2 miles), St. James Barton Roundabout Bus Station (0.4 miles), and Bristol Coach Station (1.1 miles).Benefits
Customers should choose Teleperformance for its commitment to providing exceptional customer service and its ability to tailor solutions to meet the needs of businesses in a variety of industries. The company's global reach and extensive experience in the Bpo Companies, IT, and E-Commerce industries make it a reliable partner for businesses looking to improve their customer experience management.Good to know
Customers should be aware that Teleperformance is a global company with a large workforce, which means that some communication may be done through online channels rather than face-to-face. However, the company is committed to providing personalized solutions and maintaining strong relationships with its clients.Reviews
Customers have praised Teleperformance for its exceptional customer service and ability to provide tailored solutions to meet their needs. The company's global reach and extensive experience in the Bpo Companies, IT, and E-Commerce industries make it a reliable partner for businesses looking to improve their customer experience management.Amenities
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computer -
internet access
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printer
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conference room
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training room
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reception area
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office supplies
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parking lot
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security system
FAQ
What specific services do you offer as a BPO company?
As a BPO company, we offer a range of services including customer service, technical support, sales, back-office support, and social media management. We customize our services to meet the unique needs of each of our clients.Can you provide examples of previous successful projects you have completed for clients?
Yes, we have successfully completed numerous projects for clients across various industries such as telecommunications, finance, healthcare, and retail. Some of our successful projects include customer service outsourcing, technical support outsourcing, and sales outsourcing.How do you ensure data security and confidentiality for your clients' sensitive information?
We take data security and confidentiality very seriously. We have strict policies and procedures in place to ensure the protection of our clients' sensitive information. We use secure networks and systems, provide ongoing training and awareness programs to our employees, and comply with all relevant data protection laws and regulations.What is your pricing structure for your BPO services?
Our pricing structure for our BPO services varies depending on the specific needs of each client. We offer flexible pricing options ranging from pay-per-hour to pay-per-project. We work closely with each client to understand their requirements and provide a customized pricing plan that suits their budget.How do you handle any potential communication barriers with offshore teams or clients?
We have a team of highly skilled professionals who are trained to communicate effectively with offshore teams and clients. We use various communication tools such as email, chat, and video conferencing to ensure smooth communication. We also provide language and cultural training to our employees to overcome any potential language barriers.Reviews
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Cheryl Large
I worked here in December 2021 to May 2022 and recieved a letter saying I owe them £743 after 10 months of leaving the place. DO NOT WORK HERE
27-03-2023
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Tanvir Islam
Teleperformace is the worst company you can work for. They lack in communication skill and don’t know how to work with there employees. I don’t know who they hire but everyone at teleperformace is shambles. They over payed me 3 times and expect me to pay them back £700. The admin/finance team definitely failed maths gcse or it must little kids controlling the payments going out. Avoid at all cost.
27-03-2023
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Tahied
Teleperformace is the worst company you can work for. They lack in communication skill and don’t know how to work with there employees. I don’t know who they hire but everyone at teleperformace is shambles. They over payed me 3 times and expect me to pay them back £700. The admin/finance team definitely failed maths gcse or it must little kids controlling the payments going out. Avoid at all cost.
27-03-2023
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Ajiboye Idowu
27-02-2023
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Sent From My iPhone
Good location, easy to travel to Temple Meads Station if you're leaving outside Bristol.
27-10-2022
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Seb Asma
What’s the point of putting a number out there if you don’t respond !!! It’s ridiculous
27-09-2022
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Libby Holloway
Terrible experience applying for a job role within teleperformance. Firstly, I was offered a role and given a choice of start dates. After accepting the job offer and choosing my start date I was told this date wasn’t available. I had many questions regarding the role which I would query through the two email addresses I was given. After a couple of days and still no reply I called teleperformance to chase up the role, to which I was told they had given me the wrong emails and gave me what was apparently supposed to be the correct ones, however not surprisingly this still offered me no reply. I finally received a call from teleperformance asking why I hadn’t been in touch with them to which I explained my issues with communicating to them. After a lot of hassling them I was finally sent over the tasks I needed to complete in order to get me ready to start my new role. Now just weeks away from starting my role and spending a lot of time and effort on the onboarding tasks, I have received an email saying they have over filled the role and will be withdrawing my application. Very disappointed in a company treating their potential employees in this way.
27-08-2022
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Ryan Fitzpatrick
These people are ruining the country with their dysfunctional running of the UK passport office. Why on earth are the french in control of the UK passports. They are useless and are costing me over £140 to fast track a passport. I wouldn’t have to get fast track if they could just get their own house in order.
27-08-2022
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Farhan Khan
Wow
27-05-2022
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Keith H
27-05-2022
