Teleperformance UK
Teleperformance UK is a leading BPO company located in Northern Ireland. They specialize in providing IT and E-commerce solutions to their clients. With a commitment to delivering high-quality services, Teleperformance UK has established itself as a trusted partner for businesses looking to outsource their operations.
Introduction to Teleperformance UK
Teleperformance UK is a BPO company that provides exceptional customer service solutions to businesses in the IT and E-commerce sectors. The company has been in operation for over 40 years, and its main purpose is to help businesses improve their customer experiences through innovative and reliable solutions. Teleperformance UK is unique because it has a global presence, with over 300,000 employees in more than 80 countries.Services & products
Teleperformance UK offers a range of services, including customer care, technical support, sales, and back-office support. The company also provides digital solutions such as chatbots and social media management to help businesses improve their online presence. Customers can buy these services individually or as part of a customized package that meets their specific needs.Location
Teleperformance UK is located in The Quays, Newry, in Northern Ireland. The area is known for its beautiful scenery and vibrant culture. In the vicinity, customers can find a variety of businesses, including shops, restaurants, and bars. There are several public transportation options available, including Newry Train Station (0.7 miles), Newry Bus Centre (0.5 miles), and Newry Canal Quay (0.2 miles).Benefits
Customers should choose Teleperformance UK because of its commitment to providing high-quality services. The company's experienced professionals are dedicated to ensuring that customers receive the best possible experience. Additionally, Teleperformance UK uses the latest technology and tools to deliver innovative solutions that meet the needs of businesses in the IT and E-commerce sectors.Good to know
Customers should be aware that Teleperformance UK is committed to protecting customer data and privacy. The company has implemented strict security protocols to ensure that customer information is kept safe and secure.Reviews
Customers have praised Teleperformance UK for its exceptional customer service and innovative solutions. They appreciate the company's commitment to providing personalized services that meet their unique needs. Additionally, customers have noted that Teleperformance UK's professionals are knowledgeable, friendly, and always willing to go above and beyond to ensure customer satisfaction.Amenities
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computer -
internet access
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printer
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conference room
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training room
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reception area
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office supplies
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parking lot
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security system
FAQ
What specific services do you offer as a BPO company?
As a BPO company, we offer a range of services including customer service, technical support, sales, back-office support, and data entry. We also offer customized solutions to meet the specific needs of our clients.Can you provide examples of previous successful projects you have completed for clients?
Yes, we have completed successful projects for clients in various industries such as finance, telecommunications, healthcare, and retail. Our projects have included customer service, technical support, and back-office support. We have a track record of delivering quality services and meeting our clients' expectations.How do you ensure data security and confidentiality for your clients' sensitive information?
We take data security and confidentiality very seriously. We have strict policies and procedures in place to ensure that our clients' sensitive information is protected at all times. We use secure networks, encryption, and access controls to prevent unauthorized access to data. We also train our employees on data security and confidentiality and conduct regular audits and assessments to ensure compliance.What is your pricing structure for your BPO services?
Our pricing structure is customized based on the specific needs of our clients. We offer flexible pricing models including per hour, per project, and per employee. We work closely with our clients to understand their requirements and provide them with a transparent pricing structure.How do you handle any potential communication barriers with offshore teams or clients?
We have a dedicated team of communication experts who work closely with our offshore teams and clients to ensure effective communication. We use various communication channels such as email, phone, video conferencing, and instant messaging to ensure that our teams are always connected. We also provide language and cultural training to our employees to ensure that they can communicate effectively with clients from diverse backgrounds.Reviews
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Daniel
Current employee working on the NHSBT campaign which has since been moved to work at home. This is my third spell with TP and by far my most enjoyable (Sainsbury's and Eon where my previous two). I've had incredible support from all of my fellow colleagues, TL's and CCM's on the campaign which after almost 2 years now has allowed me to progress a little through the campaign. First off, don't listen to the moaners in the review section. Every campaign is different and everyone will have their own experiences of working here. You will deal with complaints, but you will spend far more of your time mingling with all the lovely customers (or in my case, donors) than anything else. If you come into TP with a 'can do' attitude and a willingness to learn then you will have a great time here and meet lots of amazing people who will be your besties for life. But if you're come in with a 'minimum wage, minimum effort' kind of attitude, or have no intention of trying to help your team or progress in anyway, then this job isn't for you and that will be the case for the 9/10 people who rate TP one star on the reviews. Long story short, you wont last very long. So don't be put off. The customer service experience you'll gain from working here is invaluable, especially call centre customer service which will score you additional brownie points with future employers in all kinds of career paths. If you can spend 6 months in a call centre, you can handle anything.
27-08-2022
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Niamh Wirhers
27-05-2022
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carlos esteban rojo
27-05-2022
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l3nny b
I tried for the job there and didn't get when they made me feel very uncomfortable during the interview and when I asked to leave they were like no we haven't finished your mock interview so a few weeks go by and told me I didn't get it in a high and mighty attitude by saying you nearly got the job but you missed out by 3 points and you refered yourself in the third person so how does "I can't do this" mean third person it's not even.
27-05-2022
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Mark Rafferty
Used to be a floorwalker there. Between study time I was floorwalker for telep performance at the setanta sports campaign.
27-05-2022
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Jarosław Pekrun
27-05-2022
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Aftab Chhibu
I started working for TP on the NHS campaign which by far is one of the best campaigns as that got shut down I got moved to eBay campaign and ever since then it went all down hill. Due to some personal issues I requested my contract to by part time however 2 months after putting the request was still in the same boat ‘waiting for an update from planning’ only to find out by TL at the time never put the request through and the same thing happened with my wages got underpaid and 2 months still haven’t received what I am owed all because of the TL not putting the request in. Good place to work from home however the management on eBay I’ve had a terrible experience with them.
27-05-2022
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Peter Cunningham
27-05-2021
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Michael Jordan
27-05-2021
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Barfly
27-05-2021
