Featured image
Bpo Companies

Teleperformance UK Ltd

Teleperformance UK Ltd is a leading BPO company based in Wales, United Kingdom. With expertise in IT and E-commerce, the company offers a range of outsourcing solutions to businesses of all sizes. Their location in Clandeboye Retail Park, Bangor, provides easy access to clients and a convenient working environment for their team. Teleperformance UK Ltd is dedicated to delivering high-quality services that meet the unique needs of each client.

Introduction to Teleperformance UK Ltd

Teleperformance UK Ltd is a business process outsourcing (BPO) company that provides top-notch customer service solutions to a wide range of industries, including IT & E-commerce. Established in 1978, the company has been providing excellent customer service for over 40 years, making it one of the most experienced companies in the industry. Teleperformance UK Ltd is unique in that it is committed to delivering exceptional customer experiences to its clients' customers, helping them grow their businesses and achieve their goals.

Services & products

Teleperformance UK Ltd offers a variety of services, including customer care, technical support, sales, and customer acquisition. Customers can also buy customized solutions tailored to their needs. The company's services are designed to help businesses provide the best possible customer experience to their customers, enhancing their reputation and boosting customer loyalty.

Location

Teleperformance UK Ltd is located in Clandeboye Retail Park, on W Circular Rd in Bangor, Wales. The area is known for its diverse range of businesses, including retail stores, restaurants, and entertainment venues. Customers can expect to have an enjoyable experience in the area, with plenty of options to choose from. The closest public transportation options are Bangor Train Station (1.1 miles away), Bangor Bus Station (1.4 miles away), and Llys y Coed Bus Stop (0.4 miles away).

Benefits

Teleperformance UK Ltd stands out from other BPO companies in the industry due to its exceptional customer service, top-notch technology, and experienced team. The company is dedicated to delivering the best possible customer experience, which helps businesses grow, improve customer loyalty, and increase revenue. Teleperformance UK Ltd also offers customized solutions tailored to the specific needs of its clients, ensuring that they receive the best possible service.

Good to know

Customers should be aware that Teleperformance UK Ltd is committed to protecting customer data and privacy. The company has implemented strict security measures to ensure that customer data is secure and protected at all times.

Reviews

Teleperformance UK Ltd has received positive reviews from customers who have praised the company's exceptional customer service, professionalism, and dedication to delivering the best possible customer experience. Customers have also appreciated the company's customized solutions that have helped them achieve their business goals.

Amenities

  • amenity
    computer
  • amenity
    internet access
  • amenity
    printer
  • amenity
    conference room
  • amenity
    on-site cafeteria
  • amenity
    training room
  • amenity
    reception area
  • amenity
    office supplies
  • amenity
    parking lot
  • amenity
    security system

FAQ

What specific services do you offer as a BPO company?

As a BPO company, we offer a range of services such as customer service, technical support, sales, back-office support, finance and accounting, and data entry. We also provide customized solutions to fit the unique needs of each client.

Can you provide examples of previous successful projects you have completed for clients?

Yes, we have completed successful projects for clients in various industries such as healthcare, finance, insurance, telecommunications, and retail. Examples of our successful projects include reducing customer service response times, improving sales conversion rates, and streamlining back-office processes.

How do you ensure data security and confidentiality for your clients' sensitive information?

We take data security and confidentiality very seriously and have strict measures in place to ensure protection. Our systems are secure and regularly audited, and we have strict access controls in place. Our staff also undergo rigorous training on data security and sign confidentiality agreements. We comply with all relevant data protection laws and regulations.

What is your pricing structure for your BPO services?

Our pricing structure varies depending on the specific services required and the volume of work. We offer competitive pricing and work with clients to develop customized pricing models to suit their needs. We are transparent about our pricing and provide detailed cost breakdowns.

How do you handle any potential communication barriers with offshore teams or clients?

We have extensive experience working with offshore teams and clients and have developed effective communication strategies to overcome any potential barriers. We use a range of communication tools such as video conferencing, email, instant messaging, and project management software. We also have multilingual staff who can assist with language barriers if needed. We prioritize clear and open communication to ensure successful project outcomes.

Reviews

  • Ace Resources

    Avoid at all costs.

    13-05-2023

  • Miguel Araujo

    Nice place to work

    27-04-2023

  • Reise

    Said I worked in Derry during the interview and the interviewer didnt acknowledge the place (personally dont care what its called I just cant be arsed to say an extra 2 syllables). 2nd interviewer was nice (worked there on 2 occasions). Overall work is boring AF but if you need to tie yourself over itll do the job.

    27-09-2022

  • Cowan Sim

    If only I could give half stars. Honestly I'd recommend singing on the dole than working for these people. Even if you are horrendously overqualified and have an exceptional record while working there you will still receive a blanket bad reference when leaving. All in all wouldn't recommend

    27-07-2022

  • wookiewoowoo2

    27-06-2022

  • Mohammed Shan

    WORST PLACE TO WORK AT!!!! Sacked me for "Gross Misconduct" when I had a mitigating circumstance which gave me no time or mental capacity to even attend work. I tell them the entire situation and all they seem to care about is their business contract hours which every employee apparently has to comply with (even when they have a mental health conflict). Not only that, but I was entitled to a number of holiday pay hours which first of all they did not fulfill (I had no choice but to leave NHS campaign for the SLC one as another company was taking over that specific campaign so my holiday pay hours were set at 230) buy only gave 60 hours PLUS they deducted most of it through the absences that I took (as a result of mental health situations and mitigating circumstances). Namely "Nadine Challoner" and "Simon Adepetun". IF YOU CARE ABOUT YOUR MENTAL AND PHYSICAL HEALTH WHILST YOU ALSO HAVE SELF RESPECT, THINK TWICE BEFORE JOINING THE COMPANY.

    27-05-2022

  • Svetlana Marinova-Georgieva

    27-05-2022

  • musical man

    bad bad company to work for , stiff you over for pay had to get legal action to get my wages,poor attitude and really nasty people. Never work for them! My biggest regret ever. And really bad towards disabailities.

    27-05-2022

  • Alison Crooks

    27-05-2022

  • Stephen Tannock

    27-05-2022