Tchibo Coffee International
Tchibo Coffee International is a leading supplier of coffee machines and related products in the food and beverage industry. Based in the United Kingdom, Tchibo Coffee International offers a wide range of high-quality coffee machines and accessories to meet the needs of businesses of all sizes. With a focus on quality and customer service, Tchibo Coffee International is committed to providing its customers with the best possible products and support. Whether you are looking for a new coffee machine for your restaurant or cafe, or simply need supplies for your existing equipment, Tchibo Coffee International has everything you need to keep your business running smoothly.
Introduction to Tchibo Coffee International
Tchibo Coffee International is a German coffee company that was founded in 1949 by Max Herz. The company's purpose is to provide high-quality coffee to its customers. What makes Tchibo Coffee International unique is that they have their coffee plantations in Honduras, Colombia, Brazil, and Tanzania. They also have a unique business model that allows them to offer a wide range of coffee products and services to their customers.Services & products
Tchibo Coffee International offers a variety of coffee products and services to its customers. The company specializes in coffee machine supplies and food and beverage services. Their products include coffee beans, ground coffee, instant coffee, and coffee capsules. They also offer coffee machines, accessories, and maintenance services.Location
Tchibo House, the headquarters of Tchibo Coffee International, is located in Epsom, England. Epsom is a small town in Surrey, England, known for its racecourse and spas. The area is primarily residential with a few businesses. Customers can expect to experience a calm and peaceful environment in the area. The three nearest public transportation options are Epsom Station (0.7 miles), Ewell East Station (1.2 miles), and Ewell West Station (1.3 miles).Benefits
Customers should choose Tchibo Coffee International because of the high-quality coffee products and services they offer. They have a wide range of coffee products to choose from, and their coffee machines are top-of-the-line. In addition, the company has a unique business model that allows them to offer competitive prices to their customers.Good to know
Customers should be aware that Tchibo Coffee International is primarily a B2B company. They work with businesses to provide coffee solutions for their employees and customers. However, they do offer coffee products and machines for individuals to purchase as well.Reviews
Customers have praised Tchibo Coffee International for their high-quality coffee products and excellent customer service. They have also received positive reviews for their coffee machines and accessories. However, some customers have complained about the cost of their products and services. Overall, Tchibo Coffee International has a good reputation in the coffee industry.Amenities
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free wi-fi -
delivery
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takeout
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online ordering
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parking
FAQ
What types of coffee machines do you offer?
We offer a wide range of coffee machines, including bean-to-cup, capsule, and filter coffee machines. Our machines are suitable for both home and commercial use.Do you provide maintenance and repair services for the machines?
Yes, we offer maintenance and repair services for all our coffee machines. Our team of experienced technicians will ensure that your machine is running smoothly and efficiently.What are the warranties on your coffee machines?
Our coffee machines come with a warranty of up to 2 years, depending on the model. This warranty covers any manufacturing defects and ensures that you have peace of mind when purchasing our products.Can you provide a demonstration of how to use the machines?
Yes, we can provide a demonstration of how to use our coffee machines. Our knowledgeable staff will guide you through the process and answer any questions you may have.Are there any additional costs for installation or training?
There may be additional costs for installation and training, depending on the model of the coffee machine and your location. However, we strive to keep these costs as low as possible and provide transparent pricing to our customers. Please contact us for more information.Reviews
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dharmy1000
Since the pandemic started you have not been heard of,I asked for help on so many occasions to no avail, i need a new water filter, the machine Leakes, I need to place an order, I cannot understand our shared profit scheme, these are some of the bad service issues I have had, then you started to invoice me 2 separate amounts for the same months….and being a small business I could not pay for the wrong amount you were billing me for, hence you stopped me from then ordering supplies for the coffee machine, now you want to take me to court when it was the fault of yours, I will be putting in a counter claim as I believe you must do this to a lot of businesses.
29-01-2023
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AJ Fornal
Worst online shop service ever. Awaiting refund for over 2 weeks now. At the beginning they've lied to me and niw ignore my emails. Horrible service. Don't buy anything from them. Any other retailer is better than Tchibo UK.
29-11-2022
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Di
Absolutely appalling service. 10 days ago I called to order coffee beans, hot chocolate and cleaning tablets. After 4 days of constant calling and leaving messages that nobody responded to, I finally spoke to someone who placed a next day delivery for Saturday morning. Saturday morning came and went and no delivery. After much chasing of the Saturday delivery it finally arrived on Wednesday. And guess what? No Coffee. NO COFFEE!! The box of chocolate was also short by 2 bags. Customer services could not give a hoot that I've been without coffee to sell for 7 days. I should've know better as the service has been shocking for months, but this is the last straw. Today I've placed a next day delivery order with a fab company and I'm saying goodbye to Tchibo forever.
29-11-2022
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David Bellis
Used to be amazing. Always next day delivery and good customer service. Now delays and poor customer service. Lady in customer service needs sacking. Last time I use them.
29-11-2022
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Cheryl Hicks
The Tchibo US company sold us a used machine as new and will not return call after numerous messages and email trying to rectify the situation. The machine does not work and has coffee residue (it's supposed to be new) inside. You can not get a live person on the phone only leave a message. They send an email that someone will contact you and they never do. DO NOT buy their $500 coffee machine.
29-10-2022
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Toby Burton
They forget to invoice you for months and then threaten legal action despite having no records of any orders ever being placed, or signed delivery sheets........and the credit control team lack basic manners.
29-10-2022
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Kalaiselvi Nagarajan
Never get them into the contract. They swallow almost everything from you. Ver poor customer response. Delaying purposely to respond as long as they can. they keep on adding their invoices either you use the machine or machine broken. They never care about you. also they well play and not taking responsibility. If you call customer service, they forward you to the manager. Manager pretend like he does not have responsibility. Again he forward you to the team. In this play they can drag you 2 to 3 months to raise your invoices. Well playing company.
29-09-2022
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Sheena Welch
Cool and nice price:)
29-07-2022
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Paweł Mantych
29-05-2022
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Jasnowidz z Katowic
29-05-2022
