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Call Centers

Talk Direct Leeds Ltd

Talk Direct Leeds Ltd is a UK-based company that specializes in call centers and telecommunications. With a focus on providing top-quality services to its clients, Talk Direct Leeds Ltd operates out of Battersea, England.

Introduction to Talk Direct Leeds Ltd

Talk Direct Leeds Ltd is a telecommunications company that specializes in providing call center services to businesses. Established in 2002, the company has been providing top-notch telecommunication services to businesses of all sizes. Talk Direct Leeds Ltd prides itself on its ability to provide high-quality services that meet the unique needs of its clients. The company's mission is to help businesses improve their communication systems to enhance their customer service delivery.

Services & Products

Talk Direct Leeds Ltd offers a range of services to its clients, including inbound and outbound call center services, customer service support, and telemarketing services. The company also provides virtual assistant services to businesses that require administrative support. Talk Direct Leeds Ltd uses state-of-the-art technology to deliver its services, ensuring that their clients receive the best possible service.

Location

Talk Direct Leeds Ltd is located in Batley, West Yorkshire, UK. The area is known for its thriving business community, and visitors can expect to find a range of businesses in the area, including call centers, manufacturing companies, and retail stores. The company is easily accessible by public transportation, with the nearest bus stop located just a three-minute walk away. The nearest train station is Batley Station, which is located 0.7 miles away from the company's offices.

Benefits

Talk Direct Leeds Ltd sets itself apart from other companies in the industry by providing personalized services to its clients. The company works closely with its clients to understand their unique needs and create customized solutions to meet those needs. Talk Direct Leeds Ltd uses the latest technology to deliver its services, ensuring that its clients receive the best possible service. The company is committed to providing exceptional customer service, and its clients can expect prompt and reliable service.

Good to know

Customers should be aware that Talk Direct Leeds Ltd is committed to protecting the privacy of its clients. The company adheres to strict security protocols to ensure that its clients' data is safe.

Reviews

Talk Direct Leeds Ltd has received positive reviews from its clients. Customers have praised the company for its excellent customer service, prompt response times, and customized solutions. Clients have also commended the company for its professionalism and attention to detail.

Amenities

  • amenity
    24-hour service
  • amenity
    voip technology
  • amenity
    live answering
  • amenity
    toll-free number
  • amenity
    call recording
  • amenity
    multi-language support
  • amenity
    customer relationship management
  • amenity
    call tracking
  • amenity
    automated call distribution
  • amenity
    queue management
  • amenity
    call barging

FAQ

What level of training do your call center agents receive?

Our call center agents receive extensive training in customer service, communication, problem-solving, and product knowledge. We also provide ongoing training to ensure that they stay up-to-date with the latest industry trends and technologies.

How do you ensure the quality of customer service provided by your agents?

We have a quality assurance program in place that includes regular monitoring of calls and customer interactions. We also provide our agents with feedback and coaching to help them improve their performance and provide excellent customer service.

What types of services do your call centers offer?

We offer a range of call center services, including inbound and outbound customer service, telemarketing, technical support, and order processing. We can customize our services to meet the specific needs of our clients.

Can you provide examples of successful customer service experiences you've provided for other clients?

Yes, we have many examples of successful customer service experiences that we've provided for our clients. For example, we helped a client increase their customer satisfaction rates by 20% by improving their call center operations and providing better training for their agents.

How do you ensure the security and privacy of customer information during interactions with agents?

We have strict data security and privacy policies in place to ensure that customer information is protected at all times. Our agents are trained on these policies and are required to follow them during all customer interactions. We also use secure technology and encryption protocols to protect customer data.