Take My Calls
Take My Calls is a telecommunications company based in Mansfield, England. They specialize in providing telephone answering services to businesses of all sizes. Their team of professionals is dedicated to ensuring that their clients never miss a call, providing a reliable and efficient service. Take My Calls is committed to delivering the highest level of customer satisfaction and helping businesses to improve their communication with their customers.
Introduction to Take My Calls
Take My Calls is a UK-based telephone answering service company that was founded with the purpose of helping businesses manage their calls effectively. The company was established in 2010 and has since been providing high-quality telecommunications services to businesses across various industries. What makes Take My Calls unique is their commitment to providing personalized services tailored to meet the specific needs of each business they work with.Services & Products
Take My Calls offers a range of telephone answering services that include call answering and forwarding, voicemail services, and message taking. The company also provides virtual receptionist services, where they handle calls on behalf of their clients and provide a professional image to their callers. Additionally, Take My Calls offers a range of telecommunications products, including phone systems and accessories, to help businesses stay connected.Location
Take My Calls is located in the Business Park of Pleasley Vale, a thriving business community in Mansfield, England. The area is home to a variety of businesses, from manufacturing companies to service providers, and offers a dynamic business environment. Customers can expect to experience excellent customer service from Take My Calls, as well as convenient access to public transportation. The three closest public transportation options are the Mansfield bus station (2.2 miles), Mansfield train station (2.6 miles), and the Pleasley Vale Business Park bus stop (0.2 miles).Benefits
Businesses should choose Take My Calls because of their commitment to providing personalized services. The company works closely with each of their clients to understand their unique needs and tailor their services accordingly. Take My Calls' team of experienced professionals ensures that businesses never miss a call, leading to increased customer satisfaction and ultimately, more business.Good to know
Customers should be aware that Take My Calls provides services exclusively in the UK. Additionally, the company does not offer any free trials for their services.Reviews
Customers have praised Take My Calls for their excellent customer service and professionalism. Clients appreciate the company's attention to detail and their ability to handle calls effectively, even during busy periods. Overall, customers have had a positive experience working with Take My Calls and recommend their services to other businesses.Amenities
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24-7 availability -
live answering
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call transferring
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voicemail services
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call screening
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appointment scheduling
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call recording
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online account management
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on-call support
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customized greeting
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fax services
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text messaging
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call conferencing
FAQ
What type of call answering services do you offer?
We offer a range of call answering services including virtual receptionist, message taking, call forwarding, and appointment scheduling.How many call agents do you have and are they trained specifically for my company needs?
We have a team of experienced call agents who are trained to handle calls for a variety of industries. We can also provide specialized training for our agents to fit the specific needs of your company.Can you customize your services to fit my company's specific requirements?
Yes, we can customize our services to fit your company's specific requirements. We will work with you to understand your business needs and design a call answering solution that meets those needs.How quickly can you answer my calls and what are the hours of operation?
We answer calls promptly and aim to answer all calls within three rings. Our call answering service is available 24/7, 365 days a year.How do you ensure the security and confidentiality of my callers' information?
We take the security and confidentiality of our clients' information very seriously. We use secure systems to store and manage information, and all our agents sign confidentiality agreements. We also comply with data protection regulations and guidelines.Reviews
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Manpreet Singh
Great customer service and reasonably priced.
29-04-2023
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Chris Ekins
Fantastic
29-05-2022
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James Preston
Despite what other reviews state and how genuine they are we are UTTERLY DISGUSTED with the service provided by TAKE MY CALLS. Months ago, we attempted to contact this company several times via its online message portal with a sales enquiry. These messages and emails went unanswered so when we called to make a complaint only then did, we speak with the company MD Mike Burkinshaw. Despite apologies for the lack of communication and a detailed telephone call we were still unsure about how professional this company were so decided to not engage them. Then Covid-19 struck and our current telephone provider decided to cease trading with all the uncertainty. Rushed to ensure we had telephone cover in place I emailed Mike Burkinshaw to advise we had signed up to his company online and asked for reassurances that despite previous communication had been poor could he assure us things would improve. To date, this email from the MD has gone unanswered. Despite numerous issues during our first month with TAKE MY CALLS with all of our initial call instructions not being adhered to which resulted in us having to consistently check the calls were being answered and dealt with as we had initially instructed. We had to email most weeks to make updates and changes for things we did not request. Like extending call charging times by keeping the caller on hold when patching the calls through to us and then leaving us a voicemail message on our mobiles despite still emailing the message through to us! Something we NEVER requested! On 01.07 we received an email from Kerry Fowler confirming our spend amount for the month with NO supporting invoice or breakdown. We were assured at sign up we would get an invoice and a breakdown of service on 1st of every month. We requested an Invoice or a breakdown from Kerry Fowler to date this has still not been sent and is still outstanding. On checking our bank account on 1st of every month as we do as part of our internal audit procedures, we noticed a DD set up for a company we did not recognise or have any DD mandate matching this company name. We spoke to our bank and they advise we stop the DD until we ascertain who it was from. On 02.07 we got an email from Kerry Fowler stating the following “I have been informed this morning that your DD Mandate has been cancelled. In line with our Company Policy, your service has now been suspended as we have no valid means of payment in place, therefore we are no longer taking your calls until this has been resolved”. We had no pre-warning or curtsey telephone call to state our calls would be terminated within a given timescale unless any issues were resolved. our calls were simply just terminated, and all our callers were greeted with a dead phone line! The DD name on the mandate does not match the name the DD is set up in!! This company is a disgrace and under no circumstance would I recommend you trust your important business with this company. We should have taken note of the initial warning signs and stuck with our apprehensions to avoid using TAKE MY CALLS after the very poor initial introduction we had with this company when first trying to reach out to them!
29-05-2021
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Edmond Kelleher
It's a good service
29-05-2020
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It'seeze Leicester Website Design
I needed a company to take care of my calls when I am unavailable. Take My Calls fitted the bill perfectly, and the customer service provided is fabulous. I look forward to a long business relationship with them. Recommended.
29-05-2016
