Swan Housing Group
Swan Housing Group is a UK-based company that provides a variety of housing services to the public sector and society. They specialize in building and construction, as well as real estate and housing. Their services include housing societies, apartment complexes, executive suite rental agencies, group homes, homeowners’ associations, housing associations, housing utility companies, low-income housing programs, mobile home rental agencies, modular home builders, new age churches, non-profit organizations, prefabricated house companies, residents' associations, students' parents associations, townhouse complexes, youth social services organizations, and more. Swan Housing Group is dedicated to providing high-quality housing solutions to their clients and is committed to making a positive impact on the community.
Introduction to Swan Housing Group
Swan Housing Group is a non-profit organization that was founded in 1994. The company's purpose is to provide affordable and quality housing to people in need. What makes Swan Housing Group unique is their commitment to creating sustainable communities and improving the lives of their residents.Services & products
Swan Housing Group offers a range of services to their customers, including affordable housing, executive suite rentals, and student housing. They are also involved in building and construction projects, and work with low-income housing programs to provide affordable housing options.Location
Swan Housing Group is located in the town of Billericay, England. The area is known for its charming and historic architecture, and is home to a variety of businesses and organizations. The town is easily accessible by public transportation, with the closest options being the Billericay Railway Station, the Western Road bus stop, and the Queens Park bus stop.Benefits
Customers should choose Swan Housing Group because of their commitment to providing affordable and quality housing to those in need. The company's focus on sustainability and community-building is also a major benefit, as it helps to improve the lives of their residents.Good to know
Customers should be aware that Swan Housing Group is a non-profit organization, meaning that their focus is on providing affordable housing rather than making a profit. This may mean that their services and offerings are different from those of other companies in the same industry.Reviews
Customers have praised Swan Housing Group for their commitment to sustainability and community-building. They have also noted the quality and affordability of the company's housing options. Overall, Swan Housing Group has a positive reputation among their customers.Amenities
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24-hour security -
cctv surveillance
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playground
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swimming pool
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gym
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clubhouse
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garden
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maintenance staff
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parking
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fitness center
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pet-friendly
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on-site laundry
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security system
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air conditioning
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elevator
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balcony
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storage unit
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conference room
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wi-fi
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kitchen
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wheelchair accessible
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outdoor space
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laundry facilities
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design
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consultation
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customization
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warranty
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on-site construction
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energy efficiency
FAQ
What are the qualifications and experience of your staff members?
Our staff members have a range of qualifications and experiences depending on their roles within the company. We make sure that all staff members are properly trained and qualified for their positions.Are there any rules or restrictions regarding the use of common areas?
Yes, there are rules and restrictions regarding the use of common areas. These rules are in place to ensure the safety and enjoyment of all residents. We provide clear guidelines and expectations for the use of common areas.Can you provide information on your customer service policies and procedures?
Yes, we have customer service policies and procedures in place to ensure that we provide the best possible service to our residents. We strive to respond to all inquiries and requests in a timely and professional manner.Are there any restrictions on home improvement projects or modifications?
Yes, there may be restrictions on home improvement projects or modifications depending on the specific property or development. We encourage residents to consult with us before making any changes to their unit.How do you ensure transparent and accountable financial management for the residents' association?
We ensure transparent and accountable financial management for the residents' association by maintaining accurate records and providing regular updates to residents. We also encourage residents to participate in the decision-making process regarding the use of association funds.Reviews
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Pixel
27-04-2023
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Amy Enever
Had no heating or got water for over a week now and have 2 young children and in disabled. It's absolutely disgusting. We are having to shower at my elderly nans house and use fan heaters which cost so much on the electric. I've been told now that I just wait for a supervisor to inspect it to see if I need a new boiler all together. So now that's even a longer wait and god knows when they will turn up. Lived here a year and a half and not one single job I have raised has even been completed
27-03-2023
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Hasan
Repeated anti social behaviour, and no action is taken. Communal TV satellite dish is constantly down and Swan won't allow own dish. Disabled residents aren't given permanent parking space and disabled parking spaces are always abused. Responses and action from Swan team is slow or non-existent.
27-02-2023
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Nasreen Master
Swan housing is total rubbish housing. Its a place of total disaster. There is no communication from customer service to work force. There is no communication between the colleagues as well. They don't deserve 0 star as well because 0 still has value which is nil Swan housing deserve - 0 star there is no communication between workers as well from sister company Swan axis. Swan housing can't fix 1 toilet from December up till today 27 January 2023. No one knows in the company what to do,its a joke company. Newham Council must terminate the contract because their property is getting damaged by Swan housing.
27-01-2023
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Vicktesha
I’ve lived at my current property for 12 years. Since living here, it’s been an absolute nightmare. If it’s not leaks from neighbours, the lifts doesn’t work, if not the lift, it’s moulds, if not moulds my heating doesn’t work and if not that my toilet stock pipe gashes water. There’s never been any urgency in solving these ongoing issues either. I am absolutely frustrated. I just want to get the hell out of this flat.
27-01-2023
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simon peter
Very disorganised & irresponsible management. They will never respond to phone calls & no staff ever in the office and if they ever are available, they are very dismissive & rude. No repairs ever done.
27-01-2023
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natasha griffiths
Mouldy house mould wash year in year out and now at it's worst they send the most incompetent axis workers to repair my home and do half job I don't do a mould wash just change the seals the bloke says so the mold will still be present absaloute joke I have asthma and have suffered continuously and am at my wit's end I hate my home its making me sick
27-01-2023
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Louise Fergusson
Loverly people and gave me a beautiful home to cherish x
27-01-2023
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Geraldine Lowing
Our boiler broke on the 25th of Nov, it’s been me who’s had to keep ringing up to check what’s going on regarding a report back to them. Kept getting told different dates. Now me and my 3 young kids are being left in this cold weather with no heating/hot water and now having to wait till 28th of dec to be fixed by axis (that’s over a month which is disgusting) I was given a hardship payment that I never knew existed and I really appreciated and helped me out alot to keep the little electric heaters running more to keep us warm. but been told I can’t have another and I just can’t afford to keep them on much myself as they take so much electricity and I’m on a key meter. Now it’s back to only a little while now and then. I have a 1yr old an 8yr old with health problems and a 10yr old. All seen their doctors as have been really unwell, to which they all said they’re disgusted we’re being left like this and it’s not helping my children. Someone from my doctors even tried ringing swan housing up. When families/people, are left along period of time with no heating/hot water especially in the winter they should be given help towards electricity automatically I say, to run these tiny expensive little electric heaters we’re only given, not having to keep asking for help. This is not our fault!! it’s so Cold in our house.
27-12-2022
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Ian Chapman
Absolute disgrace of a company, calling somebody to advise they have 1 week to pay over £600 when they know their tenants payment arrives in 2 weeks. Cant wait for my partner and I to be rid of these greed merchants. Will be seeking legal advice over this. Avoid like the plague.
27-12-2022
