Swan Family Contact Centre Lambeth
Swan Family Contact Centre Lambeth is a family service center located in London, England. They specialize in providing child care agencies, household services, and support for the public sector and society. Their mission is to provide a safe and nurturing environment for families in need of assistance.
Introduction to Swan Family Contact Centre Lambeth
Swan Family Contact Centre Lambeth is a family service center located in London, England. The company was established with the aim of providing child care agencies and household services to families in need. It is unique in that it offers a safe and comfortable environment for children to spend time with non-resident parents, guardians or relatives. The company has been in operation for several years and has gained a reputation for its high-quality services.Services & products
Swan Family Contact Centre Lambeth offers a range of services including supervised contact, supported contact, handover services, and family mediation. Customers can purchase supervised contact services where children can spend time with non-resident parents in a safe and secure environment. The company also offers supported contact services where a professional is on hand to provide assistance during visits. Additionally, there are handover services where children can be safely handed over to non-resident parents. Family mediation services are also available to help families resolve disputes.Location
Swan Family Contact Centre Lambeth is located in the heart of London, in the SE11 4EP postal code area. The area is home to a range of businesses and services, including supermarkets, cafes, and restaurants. The nearest public transportation options are the Oval Station, Stockwell Station, and Kennington Station, all of which are within a mile of the center.Benefits
Swan Family Contact Centre Lambeth offers a safe and comfortable environment for children to spend time with non-resident parents, guardians or relatives. The company is staffed by trained professionals who are experienced in working with families and children. As a result, customers can be assured that they will receive high-quality services that are tailored to their specific needs.Good to know
Customers should be aware that Swan Family Contact Centre Lambeth is committed to providing a safe and secure environment for children and families. As a result, all visitors are subject to a security screening process before entering the center. Additionally, the company has strict policies in place to ensure the safety and well-being of all visitors.Reviews
Customers have praised Swan Family Contact Centre Lambeth for its professional and caring approach to family services. Many have commented on the safe and comfortable environment provided by the center, as well as the high-quality services offered. Overall, customers have had positive experiences with the company and would recommend it to others.Amenities
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childcare -
counseling
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education
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financial assistance
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food pantry
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health services
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housing assistance
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job training
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legal assistance
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mental health services
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substance abuse treatment
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transportation
FAQ
What services do you offer for families and individuals?
We offer a range of services for families and individuals, including child care agencies, family service centers, household services, and public sector & society services. Our aim is to support families and individuals in various aspects of their lives, including child care, parenting support, and household management.Can you provide references or testimonials from other satisfied clients?
Yes, we are happy to provide references or testimonials from our satisfied clients. We have a track record of providing high-quality services to our clients, and we are confident that our clients can attest to the quality of our services. Please feel free to contact us for references or testimonials.What is your procedure for handling emergencies or accidents?
We have a clear procedure for handling emergencies or accidents. Our staff is trained to respond quickly and efficiently in emergency situations. We have established protocols in place to ensure the safety and well-being of our clients. In the event of an emergency or accident, we will notify the appropriate authorities and take all necessary steps to ensure that our clients are safe and secure.Are there any fees for your services and if so, how are they determined?
Yes, there are fees for our services. The fees are determined based on the specific services that are required by the client. We offer competitive pricing for our services, and we are committed to providing excellent value for money. Our fees are transparent, and we will provide a clear breakdown of all costs associated with our services.What is your process for confidentiality and protecting the privacy of clients?
We take confidentiality and privacy very seriously. We have strict protocols in place to ensure that all client information is kept confidential and secure. Our staff is trained to handle sensitive information with the utmost care and discretion. We will only share client information with authorized personnel, and we will obtain consent from the client before sharing any information. We are committed to protecting the privacy and confidentiality of our clients at all times.Reviews
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Sally Berkshire
Unfortunately had to use this place. Handover to a different person each time that my baby found distressing! Was told she'd eaten and had a nappy change get home to an exploded nappy and literally no lunch eaten every single time (My baby never not eats!) Felt there was no compassion or understanding of our situation. Manager was a liar and would cut you off and rude. I asked about visiting the centre prior to my baby going and they seemed off with that. Always rubbish outside,looks filthy each time too. NEVER any option to rearrange so was your due day/time or not at all which made me look bad to other party. Glad I've moved centres.. would NEVER recommend this place. Oh and definitely pro paying party too!! Avoid!!!!
27-07-2022
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L E
Appalling contact centre, I am surprised it hasn’t been shut down. Staff are extremely rude and dishonest who evidently lack adequate training and only serve the paying customer wether it’s the parent or social services. They also shared emails I sent them to the other party without my consent; huge data breach, inaccurate reports, which were edited to make it more favourable for the paying party. These concerns amongst many other failings meant that the focus on the child was lost. Staff have been there for years and should ideally be made redundant; stuck in their ways, probably unable to upskill or re- train and not a single staff member is qualified. If this centre continues to exist it needs an overhaul, qualified staff; social workers, or social workers in training and an impartial approach. I would stay well clear of this place, there are others that a far better nearby.
27-05-2022
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bernard jones
Disorganised member of staff had me standing outside with entrance doors closed for 2 weeks in a row with the other parent that im not meant to be close too very awkward!!! .. also very abrubt demeanor and have lied about how hard it is to contact me via phone. An excuse for not doing her job.. properly. Overall poor center and needs management to step in and see what going on with their own staff.. extremely dissatisfactory and played a significant part in a loss to being reacquainted with my son. Stay Away from this center..
27-05-2021
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Jessie Shen
27-05-2021
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A E
Unorganised, disrespectful, inconsiderate staff. ONLY nice to the paying parent, no-one else. Establishment needs work & preferably competent staff. Choose elsewhere if possible.
27-05-2020
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Brenda C
27-05-2019
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Ricardo Gordon
Not a great and friendly place, people are not organise.
27-05-2019
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Sharon Gordon
27-05-2019
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Ryno Cerous
Ok
27-05-2019
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Mona A
🎉🎉🎉
27-05-2019
