Bpo Companies

Sutherland Global Services

Sutherland Global Services is a leading BPO company with a strong presence in the IT and E-Commerce sectors. Based in London, England, the company operates from the iconic Gherkin building, offering top-notch services to clients across the United Kingdom. With a focus on delivering exceptional customer experiences, Sutherland Global Services is committed to helping businesses achieve their goals through innovative solutions and cutting-edge technology.

Introduction to Sutherland Global Services

Sutherland Global Services is a BPO company that was founded in 1986 in Rochester, New York. They offer IT and E-Commerce services to clients across the world. What sets them apart from other BPO companies is their focus on innovation and their ability to adapt to changing technology.

Services & products

Sutherland Global Services offers a variety of services to their clients, including customer service, technical support, and back-office support. They also offer IT and E-Commerce services, such as website development and management, social media management, and data analytics. Customers can expect high-quality service and customized solutions to meet their unique needs.

Location

Sutherland Global Services is located on the 33rd floor of The Gherkin, a well-known landmark in the heart of London's financial district. The area is home to many businesses, including banks, law firms, and consulting firms. Customers can expect a bustling atmosphere and a convenient location. The closest public transportation options are Liverpool Street Station (0.3 miles), Aldgate Station (0.3 miles), and Bank Station (0.5 miles).

Benefits

Customers should choose Sutherland Global Services for their excellent customer service, innovative solutions, and dedication to staying ahead of industry trends. They offer customized solutions to meet each client's unique needs and have a strong track record of success.

Good to know

Customers should be aware that Sutherland Global Services is a global company with locations across the world. They are committed to providing high-quality service and customized solutions to meet each client's unique needs.

Reviews

Customers rave about Sutherland Global Services' excellent customer service and innovative solutions. They appreciate the company's ability to adapt to changing technology and provide customized solutions that meet their unique needs. Overall, customers are highly satisfied with the services provided by Sutherland Global Services.

Amenities

computer
internet access
printer
reception area
office supplies
security system

FAQ

What specific services do you offer as a BPO company?

As a BPO company, we offer a wide range of services such as customer service, technical support, finance and accounting, procurement, supply chain management, and healthcare services. We cater to various industries such as IT & E-commerce, healthcare, retail, banking, and telecommunications.

Can you provide examples of previous successful projects you have completed for clients?

Yes, we have completed successful projects for clients in various industries. For instance, we helped a leading e-commerce company streamline its customer service operations, resulting in a 30% increase in customer satisfaction. We also provided finance and accounting services to a global banking institution, reducing their processing time by 50%.

How do you ensure data security and confidentiality for your clients' sensitive information?

We have a robust data security and confidentiality policy in place to ensure our clients' sensitive information is protected. We implement strict access controls, conduct regular security audits, and use advanced encryption technology to safeguard data. Our employees undergo extensive training to ensure they understand the importance of maintaining data security and confidentiality.

What is your pricing structure for your BPO services?

Our pricing structure varies depending on the type of service and the scope of work. We offer flexible pricing models such as per hour, per transaction, or per project. We work closely with our clients to understand their requirements and provide a customized pricing plan that meets their budget and business needs.

How do you handle any potential communication barriers with offshore teams or clients?

We have a highly skilled and diverse workforce, with employees from over 40 countries speaking different languages. We use advanced communication tools such as video conferencing, instant messaging, and collaborative work platforms to facilitate communication and collaboration with our offshore teams and clients. We also provide language and cultural training to our employees to ensure effective communication and minimize any potential barriers.