Sussex MSK Partnership Central

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Reviews

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  Paul Kent

  UPDATE: It seems that an admin assistant can throw you off the pathway with no medical knowledge. I had my first procedure (unfortunately didn't work for me - no reflection on the consultants, who were first class) and I was told to organise another appointment as I was 'still in the system'. 3 calls and messages left (no response in a month) I eventually walked into the MSK centre and asked what was happening. After several profound apologies I was told it was sorted and I would get my appointment. 4 weeks later and I was given the appt with the wrong consultant, wasting everyone's time. It then took a further 5 weeks, 3 calls and an email to finally get through to someone (no-one returned any calls or responded to email). I was told they don't make the appointments and they wouldn't say who did. I was also told that my case was now classified as 'routine', even through I was previously told it would be sorted quickly due to the mistakes they had made and severity of my case. Finally, they agreed that there were several mistakes made and I would get an appointment - waiting with baited breath!!! Sussex MSK Partnership does not appear to be fit for purpose. The two 5* reviews on here are from employees of Sussex MSK, all the rest are 1* - reach your own conclusions! My referral to physiotherapy at PRH was diagnosed without seeing me and put down as non-urgent and routine and therefore a 48 week delay. Looks like you have to work for them to get seen and treated,

  27-04-2023
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  Ann Duke

  UPDATE SINCE 'Dreadful' REVIEW BELOW. We actually contacted MSK direct and had an immediate response so that was positive. As a result husband been offered a pre op on 17th April with surgery, hopefully, 29th April, for his knee. We are still in discussion with various senior bodies about the problems encountered. We were offered guidance on making a formal complaint, which we have decided against in the light of swift action after our email to MSK. This was never a 'witch hunt'. We have no complaint about the staff, but just the way a treatment path progresses. Dreadful. As a clinical NHS worker of 38 years, I cannot believe the shambolic way MSK is run. My husband has been passed from pillar to post for almost two years for his knee. It took 15 months to get a telephone appointment and another 7 months to get to finally see consultant because of their chaos. This has now resulted in it becoming a chronic condition requiring surgery and consequently leading to a hip problem, due to the delays in getting, what could have been, a quick fix. The shoulder problem is another matter...during this knee problem he was referred for his shoulder ( 50 years working as a carpenter) . Saw someone twice at The Vale, Sept 22, did all the exercises, ( still doing them) , no improvement. Got referred to physio at PRH, two months later got a letter removing him from the waiting list because he had not responded to the letter he has never received to make an appointment! How MSK are still in partnership I do not know. Having worked in an orthopaedic theatre I have heard nothing but negative feedback from patients as well as our own experience. I will be looking into this further to see if there is a formal way of complaint or if CQC are able to look into this inefficient 'service' An embarrassment to the great, but struggling NHS.

  27-04-2023
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  Nebhunting

  I visited here and was told that they would check with a spinal physio but have never heard back from them and we pay their wages, not a good service

  27-03-2023
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  Nils Devynck

  I have been thrown around from one department to another over the past 2 years, in the meantime my condition has worsened and pain is impacting all aspects of my life. The poor service has directly affected my living quality, welcome to the broken NHS system

  27-11-2022
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  julie yates

  There are serious reasons to be concerned about the way care is delivered within the current framework. In any service the quality of care depends on the professionals assessing patients needs and ensuring they actually get the care and management they need. Communication falls apart when there are complex needs or other information that need to be shared, isn't. I weep for other patients in pain if they have encountered the care failings I have. Sadly made much worse by hostility and dismissive practitioners with some questionable opinions not backed up by clinical evidence at all.

  27-07-2022
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  elaine keep

  I am most unhappy with the treatment by Sussex MSK. I have been seeing a "consultant" for over 2 years who was apparently applying a wait and see policy. I was unaware of this. My mobility has deteriorated and I am facing health problems due to lack of exercise. I am fully in favour of exercise for health but Sussex MSK have been detrimental to my well being. There does not appear to be a complaints procedure or any attempt to engage with the patient as an active partner in recovery. Very poor show.

  27-07-2022
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  Louise Bamber

  This is the worse place ,my father's appointment has been moved for 6 months!? They never called to say an appointment was cancelled and then didn't rebook when an appointment. This place is unbelievable. Dont ever go here

  27-05-2022
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  jane deif

  Had a helpful discussion about my pain and was followed up sooner than i expected. I was advised the reality of delays & what could be done in the meantime.

  27-05-2022
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  Sarah James

  I work for Here (the partner social enterprise) and I have also been an MSK patient. I was referred by my GP to the hand clinic and was able to see a physiotherapist within a couple if weeks. I felt listened to and was encouraged to come back if I had any questions or my symptoms changed.

  27-05-2022
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  Norman Webster

  I am a Patient Lead at Sussex MSK Central but also a service user. I was able to access a quick and helpful response, via a Patient Care Advisor, to advice to help deal with severe pain. The advice and guidance had almost immediate effect and has enabled me to resume work and normal activity. Thank you!

  27-05-2022