Sure Petcare
Sure Petcare is a leading pet service provider based in Cambridge, England. They offer a range of innovative products and services to help pet owners care for their furry friends. With a focus on technology and design, Sure Petcare is committed to improving the lives of pets and their owners. Whether it's through their smart pet doors, activity monitors, or other products, Sure Petcare is dedicated to making pet ownership easier and more enjoyable.
Introduction to Sure Petcare
Sure Petcare is a UK-based company that was founded in 2007 with the goal of improving the lives of pets and their owners through innovative technology. The company offers a range of smart pet products that enable owners to monitor and interact with their pets remotely, including microchip pet doors, feeding bowls, and activity trackers. Sure Petcare is unique because it uses advanced technology to enhance the relationship between pets and their owners.Services & Products
Sure Petcare offers a variety of pet products, including the SureFlap Microchip Pet Door, the SureFeed Microchip Pet Feeder, and the Animo Activity & Behavior Monitor. These products use microchip technology to identify individual pets and provide owners with valuable insights into their behavior and health. The company also provides a range of support services, including customer support and product warranties.Location
Sure Petcare is located in the Cambourne Business Park, which is a modern business park located in the town of Cambourne near Cambridge. The area is home to a variety of businesses, including technology companies, healthcare providers, and financial services firms. There are several public transportation options available in the area, including the Cambourne bus service, which provides regular service to Cambridge and other nearby towns.Benefits
Customers should choose Sure Petcare because the company provides innovative and high-quality pet products that are designed to improve the lives of both pets and their owners. The use of advanced technology allows owners to monitor and interact with their pets in new and meaningful ways, which can enhance the bond between pets and their owners. Additionally, the company provides excellent customer support and product warranties.Good to know
Customers should be aware that Sure Petcare products require the use of microchips, which must be implanted in pets by a veterinarian. Additionally, some of the products require a Wi-Fi connection to function properly, so customers should ensure that their home Wi-Fi network is compatible with the products before purchasing them.Reviews
Customers have praised Sure Petcare for its innovative products and excellent customer support. Many customers have reported that the products have improved their relationships with their pets and have given them greater peace of mind when they are away from home. Some customers have noted that the products can be difficult to install or set up, but overall, the reviews are overwhelmingly positive.Amenities
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grooming -
veterinary care
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food
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treats
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toys
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supplies
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vaccination
FAQ
What types of pet services do you offer?
At Sure Petcare, we offer a range of pet services including pet sitting, dog walking, and pet grooming. We can also provide customized services based on your pet's specific needs.Are your staff trained and experienced in handling pets?
Yes, all of our staff members are trained and experienced in handling pets. We only hire individuals who have a passion for animals and have previous experience working with them.What are your rates for pet services?
Our rates for pet services vary depending on the type of service and the duration. We offer competitive pricing and can provide a quote based on your specific needs.Do you offer any special packages for frequent customers?
Yes, we offer special packages and discounts for frequent customers. We value our loyal customers and want to provide them with the best possible service at an affordable price.What measures do you take to ensure the safety and well-being of the pets in your care?
We take several measures to ensure the safety and well-being of the pets in our care. This includes conducting background checks on all of our staff members, providing supervision during all interactions with pets, and following strict safety protocols. We also prioritize communication with pet owners to ensure that we are meeting the specific needs of each pet.Reviews
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JAMES MANN
A lovely company with excellent service. Thank you Stephanie so much for your help in solving my issue, what an excellent service.
23-05-2023
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Stephan Römer
I have a pet door connect and a feeder connect. I had a problem with the feeder. After writing to the support, they found the issue and tired to solve it. Unfortunately, the problem persited and so they immediately send a replacement unit. Great support, quick and problem-solving. Thanks a lot
20-05-2023
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Pancho Quibral
Customer support do not help at all. We have our cat flap for over a year and in the last two months it is not working due to the cat flap not connecting to the hub. We have sent multiple emails but we onyl get a generic response. And they respond a week after you sent your email. It’s frustrating and I felt like we wasted our money.
20-05-2023
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Emma Grant
I had a small issue with our cat flap and the Sure Petcare team dealt with it promptly. The customer service was excellent and I highly recommend them, both in terms of product and customer support
13-05-2023
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Tessa Markus
(Translated by Google) I can't get Hub to work and when you call you get a tape that they are on vacation until April 11th. It is now May 8. (Original) Hub krijg ik niet aan de praat en wanneer je belt krijg je een bandje dat ze met vakantie zijn tot 11 april. Het is inmiddels 8 mei.
13-05-2023
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Pete Sowden
We've just had what can only be described as superb Customer Service from this company. We had a couple of problems with our Sureflap - the people we dealt with were fantastic - so helpful - and they helped us tremendously in resolving our issues. 5 star service indeed.
06-05-2023
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Benjamin ALTERIET
(Translated by Google) For me the best customer service ever! Jasmine and Eliass are my contacts and are both competent and friendly. Don't change anything everything is perfect. (Original) Pour moi le meilleur service client jamais vu ! Jasmine et Eliass sont mes interlocuteurs et sont à la fois compétents et sympathiques. Ne changez rien tout est parfait.
06-05-2023
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Annette Shuck
I have a Sure Petcare Microchip Cat flap. I had to contact the company a while ago as the lock had broken and although we put it back in and it worked for a while my puppy pulled out the lock and chewed it. I asked if I was able to purchase the replacement part and was told they would send one out to me for free. Fast forward 3 years and the lock has again been pulled out by my dog and she has. chewed it (luckily she didn’t swallow it!) so I sent a contact to the company via their online form. They e-mailed back the next morning and again they are sending our a replacement free of charge. E-mail also received to show it has been sent 1st class. What brilliant customer service.
27-04-2023
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Marc Sardón
Amazing customer service. My kitten managed to outsmart their SureFlap Connect to escape even when locked. Their team designed, built and sent me a frame replacement with extra protection so my cat couldn't escape when the cat flap is locked. Hands down one of the best customer service experiences I ever had.
27-03-2023
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Benjamin Groiss
27-03-2023
