SuperUni Housing

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Reviews

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  Michael Fairall

  Absolutely appalling.

  29-11-2022
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  Popo Kikou

  They charge me the cleaning fee 40 pound to pick a plastic bag under my bed. The shower of my flatmate is leeking and i have to pay for it even tough i never used it during the whole year.They dont even try to understand the situation.

  29-08-2022
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  Alex Pritchett

  I was a tenant in Treasury Court, Winchester for two years and my overall experience (of the both the property and the company) was positive. The build quality of the property was not great, but this wasn't a Superuni build so they can't be blamed for that. The location more than made up for this, and there is nowhere else I would have rather stayed despite the nightmarish parking situation (would not recommend keeping a car here unless you want to pay £2k for a season pass at the multi story). We encountered some issues during our first year, including complete boiler failure, but Superuni resolved all of these issues in a fairly acceptable timeframe. There were times that we felt communication could have been better, but there was a massive improvement with communication and issue response times as we started our second tenancy, which was managed by Andrew - he took excellent care of us. The most recent maintenance issues were resolved very quickly indeed. I would rate our first year 3/5, but our second year was much better (5/5) and I would have no trouble recommending Superuni (in its current form) to others.

  29-08-2022
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  Pierfrancesco Guida

  Scammers of deposit, bills included unremovable during the pandemic, heartless people taking advantage of the biggest disaster humans faced since world war 2. By taking money for bills from students forced to not live in their house they somehow think they can cry about being in the same boat as us and thus being unable to help us students

  29-05-2022
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  Ilse Lopez

  29-05-2022
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  Luca Capezzuto

  The flats are cozy, the location is good, and you won't find a better price than the one they offer for the first year. Unfortunately, the construction materials are cheap, especially the walls between the bedrooms, which are in plasterboard, and therefore do not provide any form of acoustic insulation. If your flat is on the ground floor, you will hear the front door slamming at all hours. The neighbours can be very noisy, and their stench of weed can enter at night through the windows. Complaining to them may work for one day. Reporting to the administrator is a waste of time. However, the real downside is the customer service. Apart from being immorally inflexible about rent reductions due to a once-in-a-century pandemic, they even had the nerve to charge us £60 for a barely noticeable stain under a mattress that we have never turned or used in the last year (always because the world situation prevented us from returning to the flat). Furthermore, after almost three months since our tenancy ended, we are still fighting to get our deposits back. We have been soliciting a reply from two managers for about two weeks, and just today we received an automatic reply saying that they no longer work at the company. It is totally unacceptable for a business to operate in this way. I feel robbed and harassed. They must either radically renew themselves or close down for the good of all (including them). I invite anyone in the same situation as me to give an honest review, to help curb the scandalous exploitation that this business does to us students. To SuperUni Housing: please refrain from writing a cold and inconclusive reply. Examine your conscience instead.

  29-05-2022
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  Edward Lewing

  Super Uni has been great adjusting to life after the pandemic simply because to them the pandemic never happened! They entirely ignored the fact that 3 of us were paying full rent including bills for a place we hadn’t been able to entered for 7 months and said it’s all fine because they were struggling too. They were also great at keeping our deposit protected! They were so good at keeping it safe they didn’t want to give it back! They may have tried to charge us over £300 due to their mistakes of saying they didn’t receive our keys and ignored the cleaning plan we payed for but they said they removed those charges out the goodness of their own heart... In all fairness, they were late with return of our deposit and this could have been because they didn’t see our emails! The limited times they were replying to our emails it was at 4:45pm which is very close to when they close. They also did not refund the correct amount of money but to be honest I think this was because they just wanted to give it too us later as a nice surprise not an attempt at theft. I’m sure all of this was not a tactic to ignore us or an attempt to block us getting our money or to take some for themselves, but instead they were just so busy because they clearly care so much about their tenants!! I really hope the company of super uni gets exactly the recognition and reputation they deserve! EDIT: I have read the comment the owner left on this review and since i can not reply my message in reply is here and is simply ‘cool point babes still tried to take extra money from the deposit tho didnt ya you rascal xoxoxox’

  29-05-2022
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  Gin

  Terrible service, rude staff. Awful value for money on their properties. Will take advantage of students lack of knowledge and money. Will retain most of your deposit and make it very difficult for you to get it back. Absolutely avoid this company at all costs.

  29-05-2022
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  Davide Gamba

  They have had absolutely no regard about the situation of the pandemic. They haven’t offered either me nor any of my flatmates any discount on our rent even though NONE of us have resided at our Flat in Southampton since the end of 2020, as we’ve been forced, by the circumstances, to remain in our home countries. They weren’t even willing to consider taking away from our monthly rent payment the bills which we are (obviously) not using. This is a terrible disservice not only to us but to the student community as I’m sure we are not the only ones in this situation. Also, be careful, if you really want to rent from them, make sure to insert a break clause in the contract, otherwise you’ll be in our same situation. They won’t let us leave the contract unless we find a replacement. I’m not even a student anymore (I abandoned my studies at the University of Southampton because of the pandemic) and they still don’t want to cancel my contract. All of a sudden, non-students can reside in student accommodations. It’s a nightmare, I just wish I never signed up with them. We will have to look for a lawyer now to resolve this matter. I’m giving 1 star as I cannot give 0.

  29-05-2021
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  Ryan Pengelly

  Couldn't have asked for a more excellent and seemingly well-polished company exterior then when I moved into the student accommodation everything blew our expectations in a good way. Thank you to the Superuni team!

  29-05-2021