Superfood Market
Introduction to Superfood Market
Superfood Market is a health food store located in Keighley, England. The company was founded with the purpose of providing customers with high-quality organic and natural goods. They believe in the importance of healthy eating and aim to make it easier for people to access nutritious food options. Superfood Market stands out in the industry due to their commitment to quality and their wide selection of products.Services & products
Superfood Market offers a range of services and products to their customers. They specialize in fruit and vegetable processing, ensuring that their produce is of the highest quality. Customers can also find a variety of health food options, including organic and natural goods. The store carries a range of food and beverage products, making it a one-stop-shop for healthy eating.Location
Superfood Market is located in Keighley, a town in West Yorkshire, England. The area is known for its industrial heritage and has a mix of residential and commercial buildings. Customers can expect to find a variety of shops and businesses in the area, including other health food stores. The store is conveniently located near public transportation options. The three closest options are the Keighley Bus Station (0.4 miles), Keighley Train Station (0.6 miles), and the Keighley and Worth Valley Railway (1.1 miles).Benefits
Customers should choose Superfood Market because of their commitment to quality and their wide range of products. They prioritize sourcing organic and natural goods and ensure that their produce is of the highest quality. Additionally, the store offers a variety of food and beverage products, making it easy for customers to find everything they need for healthy eating in one place.Good to know
Customers should be aware that Superfood Market is a smaller store and may not have the same selection as larger health food stores. However, they make up for this with their commitment to quality and their knowledgeable staff.Reviews
Customers rave about the quality of the produce and products available at Superfood Market. They appreciate the store's commitment to organic and natural goods and find their prices to be reasonable. Many customers also appreciate the friendly and knowledgeable staff who are always willing to answer questions and provide recommendations.Amenities
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organic certification -
food safety certification
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traceability
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cold storage
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grading facility
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organic produce
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gluten-free options
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vegan options
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delivery service
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online shopping
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eco-friendly packaging
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bulk discounts
FAQ
Do you have any discounts or loyalty programs for regular customers?
Yes, we do offer discounts and loyalty programs for regular customers. Our loyalty program includes earning points for every purchase made, which can be redeemed for discounts on future purchases. We also offer special discounts and promotions for our regular customers.Do you offer any nutritional advice or consultation services?
Yes, we have a team of nutrition experts who can provide personalized nutritional advice and consultation services to our customers. Our team can help customers with various dietary concerns and provide guidance on incorporating superfoods into their diet.Do you offer a return policy for products?
Yes, we offer a return policy for our products. If a customer is not satisfied with their purchase, they can return it within a certain timeframe for a refund or exchange. However, certain restrictions may apply, and the product must be in its original condition.What is your production capacity and lead time for orders?
Our production capacity and lead time for orders vary depending on the product and quantity ordered. We strive to fulfill orders as quickly as possible while ensuring the highest quality standards. Customers can contact us for specific information on lead times and production capacity.What certifications do you have for food safety and quality assurance?
We are committed to food safety and quality assurance, and we hold various certifications to ensure our products meet the highest standards. Our certifications include Organic, Non-GMO, and Gluten-Free. We also follow strict food safety guidelines and conduct regular quality control checks to ensure our products are safe and of the highest quality.Reviews
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Melanie Jones
I was happy with my first order - cupboard food - so I've just ordered some more stuff. My first order was well packed and the food is good quality. I'm looking forward to receiving my current order (dark chocolate and a couple of treats.... which I really need)! Prices are also competitive, especially the Montezuma's chocolate.
29-01-2023
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Scott HOLLIDAY
Terrible customer service. My order didn't arrive due to the courier. Trying to get a refund has taken almost two months. They ignored emails and didn't answer the phone. I asked to raise a complaint - they just ignored my email. Will never use again.
29-01-2023
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Laney
Cancelled my order suddenly and refunded me with ZERO communication. Terrible communication and customer service. THANKS FOR WASTING MY TIME.
29-12-2022
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j baker
I have just used this company to my some products shaws piccalilli excellent product. And they sent it straight away the products was packed fantastic so we had no damages . Definitely will use superfood market again . They sell honey and lots of brilliant items . Go and check out the website Brilliant company brilliant service thank you . 😊
29-11-2022
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Astrusale Mezzocuore
I have to agree with the reviews regarding the service this Company provides, which I am afraid is extremely poor. I am going to start by saying that I contacted them before leaving this review so I don't want to be reading a reply with poor excuses at this point. I have placed an order last week from London and paid for the regular delivery rate. I have received an email confirmation straight away but then I only heard from Royal Mail on Monday morning via text message to notify me of the delivery due yesterday. Normally the Seller email you (out of politeness I assume) with a tracking confirmation reference to advise you that your items have been shipped but I heard nothing from Superfood Market then. I contacted them using the form on the website after calling the Store yesterday when the order didn't turn up due to Royal Mail misdirection but Superfood Market has yes a telephone number but only with an automated message as nobody can pick up the phone (as they are supposed to be offering "dedicated Customer care you would have thought that someone had a mobile and would be working from home????) but I have had no reply. Today I have found out by Royal Mail that due to the two days strike my parcel will be delivered"sometimes next week " and I contacted the Seller again for them to forward me the same Royal Mail information and telling me that when I placed the order and agreed to the terms and conditions I became aware of the fact that the Store is now responsible for mishaps during the delivery (they ship via Royal Mail, what does that tell you??) so basically I have now spent the money I just have to shut up and wait to receive the items, whenever that is. I don't know if it's me but I would not call this"excellent customer service " as the strike action was in the news for weeks and by advertising on the Store website the delivery was 24/48 hours tracked and traced doesn't necessarily mean using Royal Mail. At least they could have put a banner on the site to state that as they use Royal Mail and because of the forthcoming strike action the delivery times couldn't be guaranteed... Obviously I won't be buying from Superfood Market again and good luck to all of you if you choose to. Hopefully with the money I was charged they will buy a cheap mobile phone so they can actually offer assistance?? Just a thought PS: what did I say about replying with sad excuses? I was wrong, instead I have a patronising comment assuming I should support Royal Mail strike, my bad. And for the record, estimated delivery are not met when the item is with Royal Mail, but with me, as I bought it! Silence is golden Mr....🤦
29-11-2022
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Richard Morris
Please don't waste your time with this company, after placing an order for over 20 bags of flour, it arrived contaminated with mites. I contacted them 3 times over the course of 10 days but have received absolutely no response whatsoever. Very unprofessional and costly mistake for me to make. I certainly wont be doing any more business with this company. AVOID AT ALL COSTS
29-06-2022
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T T
Superfood Market sells a lot of organic food on their website. I have sent them multiple emails, but they have never replied to my product enquiries.
29-05-2022
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patrick woods
Took items back to which when got there I was told should go back through post but these guys did everything they could to help me on site what an excellent team they are sorted out professionally and polity no nonsense exelant experiance very happy customer very good service
29-05-2022
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David Birt
I ordered 3 dairy free advent calendars for my grand children on the 28th nov 2021 i was in formed that the items had been dispatched and given a tracking number so 10 days later no sign of goods so i checked tracking number and they had not even given the parcel to royalmail anyway today is the 13th Dec and the parcel arrived bit with only 2 advents not the 3 i had paid for so still chasing and waiting terrible company save your money and time shop else where
29-05-2022
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Alice B Benett-Cole
WAS SENT A DIFFERENT PRODUCT!!! company didn't want to refund my money and they expected ME to pay the return postage for a 25kg item!!! HORRIBLE
29-05-2022
