Superfloors UK

FAQ

Reviews

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  Sergio pereira

  Absolute scam. company promised my floor would be delivered then they did not have this floor anymore however deducted money twice out of my account. This company has said they have refunded me but still nothing. I have reported this company. Stay away do not buy anything from them.

  13-05-2023
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  Marina Ayton

  This is a complete fraud. If you email them they don’t reply and no one picks up the phone. I ordered £800 flooring - they didn’t have it and then they refused to Refund. NOW TAKING LEGAL ACTION. DO NOT ORDER FROM HERE!

  27-01-2023
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  Elaine Barker

  Avoid Avoid scam of a company

  27-11-2022
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  Jonathan Wade

  Would not recommend! After a lengthy delay on the wood flooring I purchased, the order was cancelled. 2 months later and I am still chasing the refund.

  27-10-2022
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  Tom Carr Snr

  UNDER NO CIRCUMSTANCES WHAT SO EVER SHOULD YOU USE THIS COMPANY Like many others, the same story, take money confirm there is stock and it never arrives. Ask for a refund, it never happened despite numerous promises it will take 28 days etc etc. Bank were involved and had to refund the money from them, they are now taking action against them. Do not use, as someone else has pointed out UKflooringDirect have the stock and it will be delivered within 2 days - no drama, not try and steal your money like these thieves do.

  27-09-2022
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  Dave Dulay

  Avoid this FRAUDULENT company!! This is my WORST experience ever dealing with a company. Nothing has ever drawn me to leave a negative review of an organisation until I dealt with this joke of a 'company' named SuperfloorS or Jonathans Flooring. Like many others, I was fooled by a decent looking website and competitive prices. I wish I had read these very reviews before making a purchase. I purchased £1581.82 worth of engineered wooden flooring (order 98193) and was told delivery would take 3-5 days, to which I was later told it would take another week due to 'supplier issues', despite it being 'in stock' on their website. A week later and there is no correspondence, no delivery information, nothing. I had to make contact to the so called 'Product manager' named Ibitisam Habtur. No response was received from him. When I tried calling the number on their website a belligerent receptionist answered who told me nobody was able to update me on my order due to 'technical issues' AND I would receive a call back, which obviously I did not. Every call thereafter was ignored and rejected. I then came across the terrible but honest google reviews about this absolute shamble of an organisation which led to me requesting a refund. The refund was supposedly processed on July 28 2022 and I was told it would take 14 days. As expected, no refund was given in that timeframe. I have had to contact Klarna directly who are now investigating this apparent attempt to defraud me of my hard earned money. Trading standards and media outlets have also been contacted. I reordered the exact same item with UK Flooring Direct who actually stocked the item and it was shipped 2 days later with no issues and they were cheaper, please use them instead of this fraudulent company. AVOID AVOID AVOID

  27-08-2022
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  Amy Alexander

  TERRIBLE COMPANY - AVOID!! Was assured prior to placing order that the flooring i wanted was in stock and delivery would be 3-5 days. It didn't come and after numerous attempts to contact them i was messed about for the next few weeks , given no end of excuses and assurances that it would be the end of the week, then next week then they couldn't give a date .. let down repeatedly. it caused so many problems i ended up having to cancel the order and order elsewhere. its been 3 weeks since and i still haven't got my money back! not contactable by phone, the online chat offers no support. really really terrible company not worth the stress and hassle!!

  27-08-2022
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  Brian Derrick

  Ordered £1,000 of flooring 1st March - promised delivery in 2 weeeks -After 2 months order was cancelled. Unable to get the refund owed to me - dispite multiple messages and attempted telephone calls (they don't answer) - Kept being fobbed off and had to use my Bank's dispute deparment to get my money back - 7 weeks after cancelling. Use this firm at your peril - without the banks intervention I don't know how I would have gotten my money back

  27-07-2022
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  Francesca Leithold

  Reported to Action Fraud. Incident NFRC220605221389. Do not order from this company. I placed an order above 2.5k, did not, in line with other reviews here, receive an order confirmation, and got advised that the flooring was out of stock and due to be refunded. One month later I am still waiting for the refund and have raised a dispute with the bank. This is now additionally complicated by the fact that no order confirmation was sent or generated. The online chat bot gets occasional holding responses but never a substantive response. I will seek legal advice in the following week.

  27-06-2022
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  Daniel Bialas

  Hi Jonathan I have ordered some flooring from youe website on 23rd May and fully paid! I didn't recieved any email with confirmation. I have called 4 times to check what is going on but ladies from your company ignore me. Please let me know ASAP what is going on as I have a job booked in for 8th June and need to get it by then. You have all my contact tetails on the order. Kind regards Daniel

  27-05-2022