Sunlight Future

FAQ

Reviews

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  David Baron

  29-11-2022
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  Brian Fudge

  I really want to show my appreciation for your support. I had some difficulties with my installation performed some years ago by another installer. Your knowledge, workmanship and reactivity has made this a very manageable experience. Many thanks for your help

  29-09-2022
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  Fed DeGobbi

  29-08-2022
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  Josh Shimmin

  I'm very happy with the installation of a PV system that Sunlight Future have completed at my property. They've provided me with a great and friendly service - both the office team and the installers. The quality of the installation is very high and the installers went the extra mile to make sure that the work was completed to my satisfaction. They also provided sound advice when discussing systems options that balanced both cost and the potential performance of the installation. I have already recommend them to others planning a PV system for their properties.

  29-05-2022
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  Jonathan Spencer

  Very experienced and skilled, Sunlight Future completed a first rate installation of my Solar Array with Tesla Powerwall. Highly recommended!

  29-05-2022
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  Diane Prater

  Sunlight Futures installed an Air Source Heat Pump last summer for me, and I'm putting it through its paces now. They were brilliant from start to finish. I can't recommend their expertise, professionalism, fun and all round wonderfulness enough!

  29-05-2022
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  Ed Siebert

  Having sourced a number of quotes for solar PV install at my home I settled on Sunlight Future for a number of reasons: - best customer service - good communication - genuiinely helpful rather than just trying to make a sale - best size of PV array - best price Install went smoothly and the engineers were polite, professional and human (as in real/nice people rather than a corporate facade). After care has been very helpful and all in all exceptionally happy with the service offered. Would highly recommend.

  29-05-2022
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  vaughan pitman

  Very efficient company. When you phone you can generally speak to just the right person without having to run the gauntlet of phone menus. The installation team arrived on time and the whole job was finished in well under a day. Worked well from day 1. The package of panels I ordered was very competitively priced. Received follow up phone calls to check If I was satisfied. Can't fault them.

  29-05-2022
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  loweyeus

  29-05-2020
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  Tony Crownshaw

  You never really know how good a company is until something goes wrong! Just over four years ago I purchased a 4 kW solar system from Sunlight Future. The whole buying experience I have to say was excellent, they were professional in their presentation, professional with regard to installation, fair pricing and very courteous. I had no complaints. I discovered recently that I had a problem with one of my solar panels, which was well below its normal efficiency. Looking at my paperwork from Sunlight Future I can see that I have a guarantee for the panel. I phoned up and spoke to a gentleman called Ollie who explained to me that the manufacture of that solar panel has gone bust. He said he would have a look around to see if anybody had a panel the same and if not come back to me with a solution for the issue I had. A week and half goes by, nothing! No call from Ollie, so I phone up and asked to speak to Ollie and left a message with another gentleman. Another week goes by, nothing! No call from Ollie. So I send a lengthy email reiterating my concerns. A week and a half goes by, nothing! No call from anybody. So I pick up the phone and ring again, and get to speak to another gentleman who knew about my problems and did see the email, but could only apologise for not getting back to me because they have been busy. I had a lengthy chat with this gentleman who explained my options of which there were three but couldn’t really advise which was the best to take. Also the full cost would be down to me which could be reduced if they tacked it onto another job when they were in my area. He was very indecisive as to what the best action was to take and to the cost. So we left it that he would do some further investigation and we would speak the following Monday to make a decision of what to do. Monday came, nothing! No call. So after a couple of days I rang and spoke to Ollie, he said I knows the other gentleman is dealing with it, he is on the phone and I will get him to call you back. A week and a half later, nothing! No call. I even said to this gentleman, the worst thing you can do to me is ignore me or not phone back, and so it seems that this company are extremely proficient at ignoring you or not phoning back when there is an issue. I am a realist, and understand it is not a perfect world and know it is not Sunlight Future’s fault that the maker of the solar panel has gone bust. I can take bad news but not rudeness or the arrogance of ignoring me. When you have specialist equipment installed in your home the only place you can go to when something goes wrong are the experts, i.e. the company that installed it. I don’t think it is too much to expect help. Or if they cannot help, have the decency to say so. So my experience of Sunlight Future was good at first but I can honestly say I would not recommend them to anybody now, as they clearly do not want to know you when something goes wrong. I am sure there are many more reputable companies out there, who understand that looking after customers is how you get more business and recommendations. Even if it may be inconvenient or cost them a little. I have subsequently found that the company that went bust still exists, (Sun Edison) albeit in a tiny format compared to its former self. But I cannot find out whether there are any warranty honouring from the remaining company. This is the kind of information I hoped sunlight future would have come back to me with.

  29-05-2020