Sunflower Au Pair Agency
Sunflower Au Pair Agency is a leading provider of child care services in London, England. The agency specializes in matching families with experienced and qualified au pairs who can provide reliable and affordable household services. With a commitment to quality and customer satisfaction, Sunflower Au Pair Agency has become a trusted name in the industry. Whether you are a busy parent in need of child care or a household in need of domestic help, Sunflower Au Pair Agency has the expertise and resources to meet your needs. Contact them today to learn more about their services.
Introduction to Sunflower Au Pair Agency
Sunflower Au Pair Agency is a company based in London that specializes in providing child care and household services. The agency was founded in 2010 and has since been dedicated to helping families find reliable and trustworthy au pairs. What sets Sunflower Au Pair Agency apart from others in the industry is their commitment to providing personalized service to each family they work with.Services & Products
Sunflower Au Pair Agency offers a range of services, including finding and matching families with the right au pair, arranging interviews and meetings, and providing ongoing support throughout the placement process. Customers can also choose from a variety of household services, such as cleaning, laundry, and cooking.Location
Located on Wenlock Road in London, Sunflower Au Pair Agency is situated in a bustling area with plenty of shops, restaurants, and other businesses nearby. The area is well-connected by public transportation, with the Old Street, Essex Road, and Hoxton stations all within walking distance.Benefits
Customers should choose Sunflower Au Pair Agency for their personalized approach to finding and placing au pairs. The agency takes the time to understand each family's unique needs and preferences, and works to find the perfect match. Additionally, Sunflower Au Pair Agency provides ongoing support and assistance throughout the entire process.Good to Know
Customers should be aware that while Sunflower Au Pair Agency strives to find the best match for each family, it is ultimately up to the family and au pair to work together and establish a successful relationship.Reviews
Customers rave about the exceptional service provided by Sunflower Au Pair Agency. Many reviewers praise the agency for their attention to detail and personalized approach, as well as their ongoing support throughout the placement process. Overall, customers feel confident in their decision to choose Sunflower Au Pair Agency for their child care and household needs.Amenities
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babysitting -
tutoring
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nanny
FAQ
What are the qualifications of your staff members who will be taking care of my child?
Our staff members are carefully selected and screened to ensure they have the necessary qualifications, experience, and skills to care for children. They are required to have previous childcare experience, complete a background check, and hold a valid first aid and CPR certification. We also provide ongoing training to our staff members to ensure they stay up-to-date with the latest childcare practices.What is your policy regarding sick children and medication administration?
We prioritize the health and safety of all children under our care. If a child is sick, we request that they stay home until they are fully recovered. If a child becomes sick while under our care, we will contact the parents or guardians immediately to discuss the best course of action. Regarding medication administration, we require written consent and detailed instructions from the parents or guardians, and only trained staff members are authorized to administer medication.Can you provide references or testimonials from other satisfied clients?
Yes, we can provide references and testimonials from other satisfied clients upon request. We are proud of the positive feedback we have received from our clients and are happy to share their experiences with prospective clients.What is your procedure for handling emergencies or accidents?
We have a detailed emergency plan in place to ensure the safety and well-being of all children under our care. In the event of an emergency or accident, we will take immediate action to assess the situation, contact the appropriate emergency services if necessary, and notify the parents or guardians. We also keep all necessary medical and emergency contact information on file for each child.Can you explain your billing process and fees for your services?
Our fees for services vary depending on the specific needs and requirements of each family. We offer a range of services, including full-time and part-time childcare, babysitting, and au pair placement. Our billing process is straightforward and transparent, with fees clearly outlined in our service contract. We require a deposit at the time of booking and payment in full upon completion of services. We also offer flexible payment options to accommodate different budgets and schedules.Reviews
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Jessica Howes
This au pair agency was very helpful in finding the perfect family for me. They were very quick to find me a family and in two weeks everything was finalised. I would definitely recommend this au pair agency. They are very reliable.
06-05-2023
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Craig OLeary
I have to say, I struggle to believe the other reviews I've seen are about this company. Maureen went above and beyond to find a great au pair for us and the kids love her so much. She is really part of the family. Good rates, good attention to detail and couldn't be happier. Can't recommend Maureen and Sunflower Au Pair Agency enough
27-02-2023
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Corey Fielder
Really good agency who helped my partner and I find an au pair. Maureen was always friendly and helpful and went the extra mile to find someone who the kids got on perfectly with. I have read some old reviews and not sure if those people truly understood the service or had unreasonable expectations as my dealings with Sunflower have been nothing short of superb and never had any issues at all. I am quick to write a negative review where necessary and quick to write a positive review where I feel it is warranted and it is certainly warranted here. Best au pair I have ever had stay in the house.
27-02-2023
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aria a
Would not recommend this company to anyone. Unfortunately after payed the fees and had one nanny/ housekeeper on trial the company did not provide with the replacement but was forcing us to keep the current unsuitable candidate ! When the candidate arrived to the house she was not trained to accommodate the family needs as was promised by the company. She could not speak three languages. In fact she should not speak any grammatically correct language. Most shockingly Maureen was unprofessional enough to tell us that we need to provide this unsuitable candidate with the housekeeping training ! The situation became even worse when we discovered that the candidate was expressing inappropriate behavior towards our toddler. When we confronted her, she started to cry and apologize, saying that the child was not listening to her !!! All this was documented on the camera in case we had to have the lawyers involved! The nanny that was sent to our family by the Sunflower au pair company, was not capable to perform a simple housekeeping tasks that resulted in damaging our property! No one has offered us to pay for the damages! Further more we have found empty bottles of alcohol in her room after the candidate has left the house ! Disappointed beyond believe.
27-05-2021
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Grace Tucker
Positive: Professionalism, Reliability, Responsiveness
27-05-2021
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Ryan Turnbull
Really delighted with the service. We have a fantastic Au Pair who the kids love. Highly recommended!
27-05-2021
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Pam McCarthy
I have to say this was my first experience of an Au Pair agency, and I should have listened to the warning in my head. I was quite clear on the information shared, and received some profiles after calling the agency to chase them up as I didn't even receive confirmation they had all the information required. The Au Pair I interviewed, stated she hadn't received any information about me, other than a phone number and few details (none of the pics etc). Anyway, when I then arranged to hire the Au Pair, I had to asked the company how this was arranged, did they sort fights, did I, should I pay etc. Having not done this before I was expecting at least a kind of Q&A quide, or a quick reference guide or something. When the Au Pair turned up, it was clear there had been no discussion with the agency, either in Spain or in UK around suitability, or matching, as not only was she not suitable for my family, but she also didn't really want to be an Au Pair, and was forced into this as a cheaper way for her to learn English at the request of her family. I did share this feedback with the agency immediately, and advised that I felt it would be damaging for Sunflower reputation and not the best psychologically to place the Au Paid with another family, when she was not suitable, and was clearly very sensitive and timid. The Au Pair had her drivers licence, but made it clear she didn't want to drive in the UK as she was scared, yet I was made to pay the extra to Sunflower for a 'driver' when I didn't need or request anyone with a drivers licence. Despite my feedback, and the Au Pairs own admission she wasn't suitable and didn't want to drive, the agency continued to provide her with details of potentially suitable families with young children again, and where she would have to drive. Clearly there is no consideration given to matching families and therefore the wellbeing of both parties, it seems to me that this is purely about taking your money then tough luck, leaving either the family or Au Pair to sort it out. Ultimately our Au Pair went back home to her family, which I believe was the right decision for her, but this has left a very bad taste in my mouth and put me off dealing with an agency again. What I have learning in hindsight is that Sunflower do not appear to be registered with BAPAA, and I would therefore recommend if you are looking for an Au Pair that you look at this registered body first to ensure that any agency you are dealing with has the approved credentials which may mitigate the risk of what happened to me, happening to you.
27-05-2020
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Tarek Seda
best agency, wonderful service, used many times
27-05-2017
