Port Authorities

Suffolk Coastal Port Health Authority

Suffolk Coastal Port Health Authority is a port authority located in Felixstowe, England. As a part of the public sector and society, their mission is to ensure the safety and health of the public by regulating and monitoring the import and export of goods through their port. They work closely with other port authorities to ensure that all regulations and guidelines are followed to maintain a safe and healthy environment for all.

Introduction to Suffolk Coastal Port Health Authority

Suffolk Coastal Port Health Authority is a public sector company based in Felixstowe, England. The company was established with the purpose of ensuring that all imported and exported products via the port are safe for human consumption. It was founded in response to the Public Health Act of 1936 which mandated the establishment of port health authorities in the UK. What makes this company unique is its role in protecting the public from various health hazards that could result from the importation or exportation of goods.

Services & products

Suffolk Coastal Port Health Authority offers a variety of services to ensure the safety of goods passing through the port. Some of the services offered include inspections of food and animal products, issuing of health certificates, and liaising with other agencies such as the UK Border Force and the Maritime and Coastguard Agency. Customers can also purchase additional services such as laboratory tests and consultancy services.

Location

Suffolk Coastal Port Health Authority is located in Dunlin House, Oysterbed Rd, Felixstowe IP11 4SS, United Kingdom. Felixstowe is a busy port town with a mix of residential and commercial areas. Customers can expect to find various businesses such as restaurants, supermarkets, and retail stores in the area. The town is well connected to other parts of the UK by road and rail. The closest public transportation options are the Felixstowe railway station (1.3 miles), the Martello Park bus stop (0.3 miles), and the Felixstowe Ferry bus stop (0.4 miles).

Benefits

Customers should choose Suffolk Coastal Port Health Authority because of its expertise in ensuring the safety of imported and exported goods. The company has a highly trained and experienced team that is dedicated to protecting the public from health hazards. The company also offers a range of services that can be tailored to meet the specific needs of its customers.

Good to know

Customers should be aware that Suffolk Coastal Port Health Authority operates within strict regulations and guidelines set by the UK government. This means that some services may not be available outside of normal business hours or may require additional paperwork or inspections.

Reviews

Customers have praised Suffolk Coastal Port Health Authority for its professionalism, attention to detail, and excellent customer service. Many customers have noted that the company's services have helped them to avoid costly delays and ensure the safe importation or exportation of goods.

Amenities

harbor
cargo facility

FAQ

What services does your port authority offer to customers?

We offer a range of services to our customers, including ship sanitation inspections, food safety inspections, and animal health checks. We also provide guidance on import and export procedures and offer licensing and certification services for certain products.

Can you provide information on your safety record and protocols?

Safety is a top priority for us at Suffolk Coastal Port Health Authority. We have rigorous safety protocols in place for all aspects of our operations and are committed to continuous improvement. Our safety record is excellent, and we regularly review and update our procedures to ensure the highest possible standards.

What is your process for handling and resolving customer complaints?

We take all customer complaints seriously and have a robust process in place for handling and resolving them. Customers can contact us directly to raise any issues, and we will investigate and respond promptly to any concerns. We also have a formal complaints procedure in place, which sets out the steps we take to resolve complaints in a timely and effective manner.

Can you explain the fees and charges associated with using your port services?

The fees and charges for our port services vary depending on the type of service required. We have a transparent pricing policy, and all fees and charges are clearly set out in our published schedule of charges. Customers can contact us directly for a quote or to discuss any specific requirements they may have.

How do you ensure efficiency and timely handling of cargo and vessels at your port?

We have a range of measures in place to ensure the efficient and timely handling of cargo and vessels at our port. This includes investment in state-of-the-art equipment and technology, as well as regular training and development for our staff. We also work closely with our customers to understand their requirements and tailor our services accordingly. Our aim is to provide a seamless and efficient service to all our customers.