Sturgess Fiat Leicester

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Reviews

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  Debra Neal

  Im deaf lady..My 2nd new car 500 fiat loved fiat car my favourite r comfortable drive 🚗 and would to say manys thanks for so lovely this man tagri very helpful so easy lipreading good for deaf peoples can understand him so well he got good paient man wrote down etc text each other r useful for me cant speak over phone ..would definitely highty recommend him good services good attitude friendly man aslo good for deaf peoples go with him tagri big thanks again ...loved my new car Debra Neal 💕

  20-05-2023
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  Max Butler

  Awful customer service.

  27-03-2023
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  Jill Green

  My daughter received awful service waiting over four months to get her car back after a part was ordered wrong along with very poor and rude service from the misogynist management team!

  27-03-2023
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  Rachel Green

  AVOID AT ALL COSTS…KEPT MY CAR FOR FOUR MONTHS To cut a long story short these are the key events that followed me trusting them to fix my car (November 2022 - February 2023): -Nov They claimed to not be able to find a fault even with me asking them to look again and sending on AA teams results which had brought up a number of issues (still charging me £135 diagnostic charge) -was implied I was lying as they couldn’t find an issue (I actually doubt they even checked) -Caused me to have a very lucky near miss accident after being given back an unsafe car (which cut out all power in the middle of a dual carriageway cross roads) -I had to call the AA out for a second time at my expense -Car was then checked again and all the results under the sun came up with a large bill attached -I asked for the main issue to be looked at and the window wipers only -after this was spoken about I then didn’t hear from them without me chasing for weeks on end. Always being promised a call back but never receiving one. -at this point I filed a complaint with fiat head office aswell as the branch themselves -I was told there were not courtesy cars available as each week went past more costs for my travel to work were occurred - I managed to speak to the service manager who spoke to me in a very patronising way…asking if I knew that there was a cost of living crisis going on. And this was the reason for my wait. I explained that I was full aware and that in fact at this point I was more upset I wasn’t being kept up to date as each week rolled past and I was wasting my time chasing. He then promised to keep me up to date and call me every day (this didn’t happen in fact I never heard from Him again) -more weeks past by with no communication on their end and still no car (it was now January) - by this stage it was getting very frustrating I raised further complaints and was finally passed onto to the general manager plus the customer service manager. -the customer service managers tone of emails made it sound as though I was in the wrong for complaining or even asking why it was taking so long to get my part and fix my car -by this stage if spent so much on travel and was having to say no to seeing friends and family due to not having a car -a phone call with the general manager ended up with me in tears after being spoken to in the worst manner and of all those I’d spoken to at the company. He actually ended up putting the phone down on me after not being able to answer why I’ve been treated in such a way and why he was suddenly claiming that they had no courtesy cars at all even though the service manager had told me they had 15. -following this I kept in contact with the customer service manager via email and was waiting for a call from the team when I received an email to say there service team member dealing with my case had left the business but also to let me know after nearly three months of waiting the part had arrived however it wasn’t the correct part!!! - to which I asked the customer service manager to confirmed was it the fault of Fiat or ordered incorrectly? ..it was confirmed it was order incorrectly ..ofcourse I wasn’t shocked by this stage -what was funny was how suddenly a car was found only at this stage for me to borrow for afew weeks A word of warning to the wise. Avoid this garage …I would believe this garage is very close to closing down as they are clearly struggling with both staff and the services they provide

  27-03-2023
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  NENE AUTO REPAIRS

  Most honest and helpfull service department, went out of their way to find the part and price for me.

  27-03-2023
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  Secret Secret

  In the end job well done and thanks for Kayleigh to sort it out much appreciated

  27-02-2023
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  Ciara Murphy

  This is the third car I have bought from Sturgess and Tariq. Fantastic customer service. Tariq goes above and beyond. Nothing is too much trouble and he was very accommodating. Really listened to what I wanted and came up with the perfect deal for me. I would recommend to anyone and I will be using Sturgess again in the future

  27-02-2023
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  brian langton

  Very friendly staff and a really nice customer experience.

  27-01-2023
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  Allamaire Quantrill

  Tariq helped me through the process of changing over a mobility car. Very helpful, and went through everything with me, explaining it, as its quite a complicated process. But all was gone through well and I now have a lovely, easy to drive little Black Fiat. Thanks very much for all your help. It even came with a Big Red Bow!

  27-11-2022
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  Terry Rowlinson

  I gave a bad review for this place because of bad service and even poorer information. The response from the company to my review was quick with an email address of someone who would be keen to speak with me. I sent an email to the address given with details of my issues and contact information if they would like to talk to me. Unfortunately, to continue the poor service we received, I never heard from them. I certainly won't be changing my one star rating any time soon.

  27-10-2022