Stormclad

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Reviews

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  James Hancock

  Great firm to deal with. Good knowledge, quality product and professional team. A very thorough approach to the project and made it easy for us throughout the whole process. Well done!

  29-03-2023
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  Emma Leivers

  We had our windows done in May 2022 at a cost of £8k from Stormclad. My brother recommended them and even though one of my friends had trouble with his door from them (one of the google reviews), I still chose them. My main problem was the kitchen window. I had a large window which needed to be made smaller. The salesperson was fine and even mentioned the "put right policy" which put me at ease. Someone comes out to measure and I left them to it. I told them I wanted the window bricking up by a certain amount to make smaller, no problem. The actual bricking up was a good job. The problem was that they clearly didn't measure right or the window was made wrong. I was left having to knock out some bricks on the opposite side. According to the workers manager this was right and only required "a bit of browning". He couldn't explain why I needed to do this if it was measured right and assured us that once the layer of bricks has been taken out at our expense it will be fine - "this is not something they do". As we were having the kitchen renovated our builder could do this but even he agreed it wasn't right and speaking to other people they didn't agree that we should be sorting it. The reason I am now writing this review is that I showed my brother the pictures of the outside of the window and the inside job previously and he was shocked. The state of the work outside was terrible. The bricks around the window crumbled when they put the window in and rather than replace the bricks (which they had spare and could of charged us) they decided to just fill with mortar which has now cracked as its not suitable. It also hasn't been sealed. This was the main problem we had - the window in the office didn't sit right. Apparently, although they "make the window to fit the gap" according to the salesman rather than just buy a standard size, only 2 windows in the house actually fit the gap. The other 10 (2 bay windows = 8 of these) had some problem. Minor in comparison to the kitchen window. I was so shocked at the lack of accountability from the manager that I cannot recommend the company. What if I had been unable to afford someone to put this work right? Also, recently we noticed that due to high winds there was a hole in one of the bay windows. The noise at night was awful. Luckily the other half is a dab hand at DIY and managed to fill this. Just shoddy work. Not sure if they are rushing it or have poor contractors but I wouldn't use them again.

  28-02-2023
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  James Mallard

  Asked for a quote, 1 bifold, nothing more. I asked for my quote well over a week ago, I have chased several times Via email with no quote in return. I then sent another email asking for my quote still ( 4 emails in ) no response. Based on the reviews and how it looks like they treat their customers, I am glad to have not received my quotation back. 1 star

  28-02-2023
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  Steven Hatton

  Before you read this review please let me summarize, based on my personal experience I think Stormclad are the worst and most incompetent company I have ever dealt with and I recommend you look elsewhere. My disastrous transaction is now 1 year long and my expensive premium Origin windows still have problems that Stormclad are incapable of fixing. Trying to summarise the main points. Initially the salesman 'sold' the company and service with lots of assurances, we initially felt very confident and proceeded to place an order. However, it is clear that the salesman just told complete lies in order to clinch a sale!!! We were quoted 12 weeks for installation but this turned into 24 week before the first appalling attempt at installation. When the fitters finished we were left with every window and door being incomplete and missing parts including handles and glazing gasket, also 2 cills were badly scratched by the fitters during installation. But the worst part was the fact that the door was completely the wrong size and the fitters simply forced it into place, jammed it shut and told us not to use it. They also did not have any glass for the door so fitted tatty solid panels leaving the room dark and dingy. We were left in this situation for another 11 weeks. Gradually with many return visits some of the problems were fixed, and the replacement door was ready but again we were told it would be 4 weeks but in fact it took 11 weeks, and again they failed to have the glass for the door. This whole process has been a complete disaster requiring me to take 8 days off work to be available for the numerous visits. The staff turnover at Stormclad is ridiculous, it seems you speak to a different person every time and Stormclad lose all continuity, they also fail to reply to email listing the outstanding faults, they just dont care. The icing on the cake is the fact that Stormclad demand the outstanding balance despite the fact that there are still outstanding problems to be resolved which they seem incapable of resolving. This is the only time that they contact me. They then threaten legal action if payment isnt completed !!!. Perhaps they should focus more on resolving problems and keeping customers happy rather than demanding payment. So 1 year later I still have window that catches as it closes due to not being fitted correctly, a handle that is loose and wobbly, scratches to the windows due to fitters using metal tools to remove glazing bars, and a few other minor issues. Luckily I have had another much more competent window company install other windows in my house and they looked at the problem of the catching window and instantly identified the cause. So in summary if you want expensive Origin windows there are competent installers out there but please avoid Stormclad or should that be Stormcra* Update, 3 months after I left this review, Stormcrap eventually left their response with the usual pathetic attempt at trying to justify their appalling service and workmanship. So 3 months to leave a review is actually much quicker that they could fit my windows and door. Incidentally my windows and door still have damage marks caused by the incompetent fitters. I can't say strongly enough DO NOT USE STORMCRAP go anywhere else!!!!!!

  28-02-2023
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  Lois Haywood

  Terrible experience with stormclad we have used other local company’s in the past without a problem this company has no communication on customer service our windows are not finished after 8 months the fitters just rushed their job I can’t get anyone out to sort this problem, I would avoid this company.

  28-02-2023
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  Helen Drury

  The only issue I have had was engaging with the TrustPilot format. Stormclad representative called Tony rectified a problem and dealt with it accordingly in a good humoured manner. I hope my commendation is now on the TrustPilot website after three attempts. I also hope senior management share this positive feedback. Visit: 09/01/2023

  29-01-2023
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  David Atkins

  29-12-2022
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  J C

  After a few previous several grand worth of jobs going absolutely swimmingly we had a really poor experience recently. I was told there would be a delay, which I accepted. They rang again to explain they wanted to delay to a different date not remembering we already delayed, which was a red flag. When the installation date came around they turned up late and upon hearing they agreed to do some plastering also scarpered. Not sure why they didn't just fit the windows and then send someone round to do the plastering when my windows were literally being loaded off the truck? I was told I would get a new date and a phone call, this never happened and I had to ring myself to chase after already moving the date twice and having to wait in. They were not even aware of my order despite having loaded it on the truck to install the previous week. More red flags. Eventually I rang up and explained I was very upset with how I was having to chase and still nothing happened. An engineer did come round and he was polite and professional and did a decent job, but by this point several days had been wasted. I paid the bill over bank transfer and I had no confirmation of this, they didn't call to apologise and try and smooth over or anything. I even filled out the form handed to me by the engineer and explained he had done a fine job but I was going to mark the experience as negative and no one rang to ask for feedback or offer anything by way of compensation or just a simple verbal apology. Frustrating as I had even got them to quote for an entire bay refit and was recommending them to other homeowners in the area. Of course now I will not be doing this. To summarise this is a great shame, they obviously have some good staff and a fairly good local reputation but all that has now gone out the window as far as I am concerned! Not marking as 1 star as the work done was satisfactory, but everything else was very poor.

  29-12-2022
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  Saif Ali

  29-09-2022
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  Saif Ali

  Called up asked them to do a moving windows job over the phone I explained it 2 times and they said the were capable of doing it. Person from company comes 2 hours early that’s fine I agreed still not professional once he arrived I politely asked him to take his shoes off but he had an apparent foot infection all of a sudden. After that I show them what I wanted done just how I did over the phone and they said there not Interested and cant do the job wasted my time woke me up from my sleep for no reason

  29-08-2022