Stevens & Carter Estate Agents

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Reviews

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  Blair Beagley

  An absolutely suberp company to deal with - all the staff we met with were a credit to the company and the enthusiasm for our property was very appealing as we knew that would transfer onto prospective buyers. Would highly recommend them. Other local companies did not come up to this standard.

  20-05-2023
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  Thomas Chichester

  I cannot thank the team at Stevens & Carter enough, they made our entire experience effortless, nothing was too much to ask! We were very picky with what we wanted from our new home and they managed to find us the perfect place to call our home. I couldn’t recommend the team highly enough! Thank you!

  06-05-2023
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  Maria Griggs

  Stevens & Carter sold us the house a few years ago, they were brilliant then and they were brilliant this time around. All of the team were sympathetic to my situation, but incredibly supportive when there were some issues along the way. I never had any doubt that the sole focus of every member of staff were our best interests. They were honest with regards to market conditions, realistic with things progressing and on the end of the phone or email if I ever had any questions. THANK YOU

  27-04-2023
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  Lisa Playford-Smith

  Sam came to value my house and was amazing. He explained the process and made me feel really comfortable. Cannot fault and 100% recommend!

  27-04-2023
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  K and E Fuller

  Sam Beale and his team were great assisting us with our purchase. Had a few issues with the process but they were very understanding and accommodating along the way. Thank you for helping us find our new home!

  27-04-2023
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  David Rycroft

  The team at Stevens & Carter are very friendly, polite, professional and helpful. I purchased my bungalow through them six years ago and they have just provided a brilliant service in selling it. The presentation of the bungalow in the literature and online was excellent, especially the virtual tour. They quickly found a buyer and continually chased solicitors to produce a successful conclusion. Thank you!!!

  27-04-2023
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  Donna St-Claire

  We are very grateful to Sam and the team for valuing our house even though we made him aware that we are not going on the market just yet. There was no pressure to give them a time scale of when we might be ready to start the process and it was left as, we will contact them when we are ready. I know from previous experience that other agents can be very pushy when it comes to this because they just want to get the property on their books straight away. Not at Stevens & Carter's, they are happy to wait for us and to me that is exceptional customer service.

  27-04-2023
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  sheila w

  I have recently bought a property through Stevens & Carter. They have been extremely helpful and supportive throughout the process. Sam first showing me around the property and was very knowledgeable, giving helpful tips about the town and surrounding area. Negotiation was dealt with by Samuel who handled things expertly and efficiently. During the buying process Alison, Sales Progresser kept me up to date, being informative, helpful and realistic with times and possible dates for action along the way. They really have been a pleasure to deal with, in what can be a very stressful process. I commend them to anyone putting their house on the market.

  27-04-2023
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  James Peel

  All I can say is avoid ....

  27-04-2023
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  Missy H

  I've waited 8 months to put this review up as I didn't want to just do it out of anger at the way we were treated and lack of professionalism. We were in the process of buying our forever home and, although not initially planned, put our current home on the market with Stevens and Carter as they were the agents for the property we were buying. The seller was aware of our situation changing and advised they were happy to continue while we waited for our property to be sold and at their request we instructed the land checks etc to be carried out with our solicitor to show we were serious buyers. We were on the market within a week and had 1 day of 7/8 viewings. We were in negotiations and had just accepted an offer a couple of days after the viewings when we were advised the seller of the house we were buying wanted to put it back on the market that weekend to see if they could get more money for it. Stevens and Carter had told them whilst updating them on our viewings that during negotiations we were "quibbling over £5000" so they didn't feel we really wanted their property, this was despite us spending out almost £500 on the solicitor doing the checks they had requested only the previous week. When asked why the seller was advised of the negotiation amounts and price, we were informed that they had a duty to the seller to disclose such information. If we had been on the market with a different agent, all they would have been told is that we were in negotiations with no figures disclosed. This was private information which we had previously advised we did not want disclosing. Stevens and Carter relisted the property and got the higher price (and commission) the sender was wanting - who by the way refused to refund us the cost of the searches they requested we do, showing exactly the kind of people they are. They also kept us dangling that they may still sell to us which the agent seemed to think was reasonable for them to do! As our purchase fell through we pulled out of our sale so as to not mess our buyer around as we had been looking for a suitable property for a number of years and did not feel it was fair on them or want to feel rushed into settling for another property. We did complain to the property ombudsman and had made Stevens and Carter aware of this. It was followed up on, but, surprise, all phone recordings hadn't been kept, so there was no evidence although the complaint will have been kept on file which is something. We would never buy or sell through them again due to our experience, and a number of people have advised me the same due to negative experiences with them. We have avoided looking at some properties listed with them because of seeing they are the agent on rightmove, which is a shame as we are still looking for another property. On a positive note Sam Townsend was always very professional & helpful but someone else in the team got involved and that was that. Too much information was disclosed and once the seller decided they wanted more money Stevens and Carter were not really interested in helping us resolve the situation. I'm sure they'll come on here and say different though. Previously, we have always used Crane and Co when selling our house and will do again in the future.

  27-04-2023