Steps2Wellbeing Bournemouth and Christchurch
Steps2Wellbeing Bournemouth and Christchurch is a healthcare and medicine company located in Bournemouth, England. They specialize in psychiatric hospitals and are dedicated to providing top-quality care to their patients.
Introduction to Steps2Wellbeing Bournemouth and Christchurch
Steps2Wellbeing Bournemouth and Christchurch is a healthcare company that specializes in providing psychiatric hospital services to patients in need. The company was founded with the goal of helping individuals lead healthy and fulfilling lives. What makes this company unique is its focus on providing personalized care to each patient.Services & products
Steps2Wellbeing Bournemouth and Christchurch offers a range of services including psychiatric assessments, medication management, and individual and group therapy sessions. Additionally, the company provides specialized care for patients dealing with depression, anxiety, and other mental health issues.Location
Located in Boscombe, Bournemouth, Steps2Wellbeing Bournemouth and Christchurch is situated in an area that is known for its vibrant community and diverse businesses. The area is home to a number of restaurants, cafes, and shops that cater to a wide range of tastes and preferences. The company is easily accessible by public transportation, with the Boscombe Bus Station, Pokesdown Train Station, and Bournemouth Train Station all located within a few miles of the facility.Benefits
Customers should choose Steps2Wellbeing Bournemouth and Christchurch because of its personalized approach to care. The company's team of experienced professionals work closely with each patient to develop a customized care plan that is tailored to their unique needs. This approach ensures that patients receive the highest level of care possible, and are able to achieve their goals and lead happy and fulfilling lives.Good to know
Customers should be aware that Steps2Wellbeing Bournemouth and Christchurch is a specialized psychiatric hospital, and as such, may not be suitable for all patients. It's important for individuals to consult with their healthcare provider to determine if the services offered by the company are appropriate for their needs.Reviews
Customers have praised Steps2Wellbeing Bournemouth and Christchurch for its compassionate and knowledgeable staff, as well as its focus on personalized care. Patients have reported significant improvements in their mental health and wellbeing after receiving treatment from the company.Amenities
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counseling -
psychotherapy
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medication
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outpatient care
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crisis intervention
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group therapy
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diagnosis
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treatment plan
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family support
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follow-up care
FAQ
What types of psychiatric services do you offer?
At Steps2Wellbeing Bournemouth and Christchurch, we offer a range of psychiatric services including inpatient care, outpatient care, and day programs. Our services include medication management, therapy sessions, and group activities tailored to each patient's needs.What is the average length of stay for patients?
The length of stay for patients at our facility varies depending on their individual needs and treatment plan. Some patients may only require a short stay while others may benefit from a longer stay. Our team works with each patient to determine the best course of treatment and length of stay.Is the facility licensed and accredited?
Yes, our facility is fully licensed and accredited by the Care Quality Commission (CQC), which is the independent regulator of healthcare services in England. We adhere to strict standards of quality and safety to ensure that our patients receive the highest level of care possible.What is your staff-to-patient ratio?
We maintain a high staff-to-patient ratio to ensure that our patients receive the individual attention and care that they need. Our team of dedicated healthcare professionals includes psychiatrists, nurses, therapists, and support staff who work together to provide comprehensive care to our patients.What is your policy regarding patient confidentiality?
We take patient confidentiality very seriously and adhere to strict guidelines to protect our patients' privacy. Our policy is in line with the Data Protection Act and other relevant legislation. We only share patient information with authorized individuals who need to know for treatment purposes or with the patient's consent.Reviews
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C D
Even one star is too much for such unprofessional " service ". Lack of respect for people's confidentiality, potential need to speak with somebody , lack of respect for dignity , for vulnerable human beings . Far away from punctuality, empathy , respect, common courtesy, decency of replying to any emails sent to them.
01-05-2023
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Shan B
Simply not good. I was suffering with depression and related suicidal thoughts when I was referred here. After an intense phone call and an upsetting survery I had to fill out to assess my issues, my therapist told me he actually never reads the notes on a patient before meeting them; he had no idea why I was there and did not care. Of the sessions I had here, every single one was the same, where I would bring up an issue in my life and then have it turned into a joke. I struggle with taking myself and my problems seriously, but my therapist should not be spinning jokes at my expense. There was no follow-up whatsoever after I was discharged either. I waited 8 months for this service and all I got out of the sessions was a sense that I had wasted my time.
29-04-2023
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Carrie C
A horrendous experience and a complete failure by this service all before I’ve even stepped through the door! I had an initial telephone assessment which was arduous and awful but nevertheless necessary. I was asked if I wanted details of my self referral and care with this service shared with my GP to which I specifically expressed absolutely NOT. Low and behold I can see on my GP portal a few days letter the very letter of referral and explaining the treatment I wanted from the service SHARED with my GP. AGAINST my consent. I immediately and angrily rang the service and spoke with a very empathetic and caring woman to be fair. I was apologised to but told she would be looking into it with her lead and I’ll hear back with an explanation as to what occurred to allow this to happen and an official apology. A week on I have not heard back from her or ANYONE with even an apology or explanation. I am outraged and disgusted. This is the first time I’ve ever reached out for help and support psychologically in my life, I already have zero trust in no one and I’ve been failed utterly and treated like this? Without even a regard for my privacy and welfare and no call back apology? Upon reading the reviews here I am hardly surprised I underwent this experience and in reality I think I have had a narrow and lucky mental health escape! What a horrendous service by all that’s meant to help those most in need. I can’t even trust you before I step foot through your door!? Shame on you! As you simply can’t be bothered as a service to apologise or contact me, I will in reciprocation also fail to alert you that I choose to withdraw from your service altogether as you have FAILED me and I have NO TRUST in you therefore no progress will be made and believe me this will be reported OFFICIALLY (as you failed me the grace period I gave you of a week). Utter shame on you!
29-04-2023
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Susan Rourke
My assessment was done by a trainee. Had a very annoying repetitive response. Sounded as though he was reading from a script and waiting for me to finish so he could read the next part of his script. Was only concerned with their part which asks if you have or are considering taking your life- to cover their backs. If you answer no then no help offered just sent a link for another agency. After plucking up the courage to call them felt totally disillusioned. Wouldn't call again.
29-07-2022
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V H
Not helpful at all. Tried this service for the first time only to have 2 consecutive appointments cancelled right before the appointment. Tried again a year later, another appointment cancelled with very short notice. Once I finally had my assessment, I was told that they can’t help me and put ALL my personal information to another service that only made things worse for me. No alternative options were offered. I felt that all that I said during the assessment was passed on to other people and soon enough it felt like everyone was told of my struggles. Not only did they waste my time but also put me in the state of anxiety and panic I have never experienced before. It took me months to get out of the mess they put me in. Maybe they meant well, but the way my case was handles was disgraceful and I have no trust left for such organisations. Avoid if you are looking for PROPER help.
29-06-2022
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Adam Elcock
29-06-2022
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HelloImATeapot
I personally had a good experience with steps to wellbeing. I had several CBT sessions with Clive who demonstrated compassionately useful ways of approaching life and its challenges. Many thanks, and I really hope the rest of you who are thinking about reaching out also get the guidance you seek.
29-05-2022
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Darianne Bolson
29-05-2022
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LLIBERTAT SALA PALOMARES
29-05-2022
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Spud Lees
29-05-2022
