Steps 2 Wellbeing: Poole, Purbeck and East Dorset
Steps 2 Wellbeing Poole, Purbeck and East Dorset is a healthcare company located in Bournemouth, England. They specialize in providing services to veterans hospitals and are dedicated to promoting wellbeing in the community.
Introduction to Steps 2 Wellbeing Poole, Purbeck and East Dorset
Steps 2 Wellbeing Poole, Purbeck and East Dorset is a healthcare company based in Bournemouth, England. The company focuses on providing mental health services to individuals in the Poole, Purbeck and East Dorset areas. The company was founded with the aim of providing accessible and affordable mental health services to those in need. What sets Steps 2 Wellbeing apart from other mental health service providers is their emphasis on a holistic approach to mental health care; they believe in treating the whole person, not just the symptoms.Services & products
Steps 2 Wellbeing Poole, Purbeck and East Dorset offers a variety of mental health services including counseling, therapy, and group sessions. They also offer workshops and training programs for individuals who want to learn more about mental health and how to support others. Additionally, the company provides support specifically for veterans and their families.Location
The company is located in Bearwood, a bustling area of Bournemouth known for its diverse range of businesses. Bearwood is a residential area with easy access to public transportation, including the Yellow Bus service, which stops right outside the company's offices. The nearest train station is Bournemouth Train Station, which is approximately 4 miles away.Benefits
Customers should choose Steps 2 Wellbeing Poole, Purbeck and East Dorset because of their commitment to providing high-quality, affordable, and accessible mental health services. The company's holistic approach to mental health care ensures that individuals receive the support they need to live healthy and fulfilling lives.Good to know
Customers should be aware that Steps 2 Wellbeing Poole, Purbeck and East Dorset is a mental health service provider and not a hospital. They do not provide emergency services or inpatient care.Reviews
Customers have praised Steps 2 Wellbeing Poole, Purbeck and East Dorset for their compassionate and knowledgeable staff. Many have also noted the positive impact the company's services have had on their mental health and overall wellbeing.Amenities
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wheelchair accessibility -
parking
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mental health services
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physical therapy
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primary care
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laboratory services
FAQ
What specific healthcare services and treatments do you provide for veterans?
We provide a wide range of healthcare services and treatments for veterans, including primary care, mental health services, rehabilitation programs, and specialty care for conditions such as PTSD and traumatic brain injuries.How do you ensure that veterans receive personalized and compassionate care?
We prioritize personalized and compassionate care for all of our veteran patients by taking the time to listen to their unique needs and concerns, and tailoring our care plans accordingly. Our staff is trained in veteran-centered care and is dedicated to providing the highest level of service.What is your policy on wait times for appointments and procedures?
We strive to keep wait times for appointments and procedures as short as possible, and we are constantly working to improve our processes and reduce wait times. In cases where wait times may be longer than usual, we communicate with our patients and keep them informed throughout the process.Can you provide examples of successful veteran rehabilitation programs offered at your hospital?
We offer a variety of successful rehabilitation programs for veterans, including physical therapy, occupational therapy, and speech therapy. Our specialized programs for PTSD and traumatic brain injuries have also been highly effective in helping veterans recover.How do you prioritize and advocate for the mental health needs of veterans?
Mental health is a top priority for us, and we have a dedicated team of mental health professionals who are trained in working with veterans. We provide a range of mental health services, including individual therapy, group therapy, and medication management, and we work closely with veterans to ensure that their mental health needs are met. Additionally, we advocate for mental health resources and support for veterans at the local and national levels.Reviews
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Matt
Had an assessment months ago. Got told I was suffering with anxiety and health anxiety and possibly depression (which I could have told them before the phone call) and haven't heard anything back since. Absolute waste of 45 minutes
24-05-2023
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Lee's Uploads
Both patronising and absolutely disgusting chat with Debbie Allen! Her very first questions insinuated I might harm my children! And wanted all their details! She hadn't even bothered reading my file to see I have been suffering from PTSD from finding my 12yr old son who had passed away! I will be reporting her first thing tomorrow 🤬 Don't send your loved ones here. She couldn't care less! Totally Fake!
29-11-2022
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Katie H
What can I even say about the Steps2wellbeing 'service'? I'm a nurse and am ashamed that services like this exist. They're like putting a plaster on a missing limb and if NHS mental health provision was properly managed they wouldn't exist. My experience of trying to get help for a young family member with severe depression was appalling. He was sent 'appointment letters' with blank spaces where the times and dates were supposed to be. S2W were unable to understand that people with mental health problems often find phone contact difficult or impossible. He was forced into online 'CBT' initially (no contact with a human at all) and when that unsurprisingly had no effect, by phone. He had a nice but ineffectual person who advised him to do relaxing things, such as have a bath. (Note that I use the word person as many of those supporting patients in S2W and similar services are singularly unqualified in mental health - they aren't psychologists or mental health nurses, or even counsellors.) Eventually, my relative got referred to an actual psychiatrist and got a diagnosis we had known he had for many years. In summary, Steps2 wellbeing is a service unfit for what it's designed to do and simply frustrates those who need mental health services. I live elsewhere and this is a local problem caused by commissioners who haven't got a clue - perhaps local authority bigwigs need to be given some mental health awareness training or spend some time on psychiatric inpatient wards? The only people who suffer are those desperate for help.
29-11-2022
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Grace Le Feuvre
Was advised by Lauren that suicidal thoughts were normal and Rousi that my goals weren’t good enough for CBT as they were things like “just going for a walk”. Asked for clarification on what the goals should look like only to be told that I needed to think about what I wanted (I had, and they weren’t good enough apparently). Practitioner refused to end phone call when asked and I had to ask repeatedly for complaints phone number even though they offered to give it to me.
29-09-2022
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Sarah
Just finished my sessions with Karina, Helped me so much with my anxiety.such a lovely calm person to work with Thank you ❤️
29-08-2022
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LUC1FAAA MORNINGSTAR
Never answer the telephone. Says your in a cue then 2 seconds later its tells you they cant take your call
29-08-2022
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Simon Rhodes
I have just finished my 1 to 1 phone sessions with Matt Brown. I have anxiety and depression. Matt was very helpful, honest and open which encouraged me to be the same. I am very happy with my current situation and will be continuing my therapy with group sessions. Thanks Matt and thanks Steps 2 Wellbeing
29-05-2022
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Graham Worthy
Since leaving the Army I was basically pushed to one side until I got to the stage of feeling what's the point. This is when I approached them and since then my mental health has blossomed. I know most Veterans have got lots of help well that's really not true. I have many friends and colleagues who have committed suicide because they didnt get the help that I am. With out Steps to Wellbeing maybe my name would of been put on that list!!
29-05-2022
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DAVID LAWTON
Long winded ever increasing gateway form. Just gave up.
29-05-2022
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Gina Parry
I am very grateful for the support and guidance this service offered over a very challenging time. Zoe is an excellent therapist with not only a wealth of knowledge to share in cbt coping strategies, but she also provided a professional and none judgemental environment to listen and help me see different perspectives about hard times I have faced, past and present. My advice would be, although there is a long waiting list, remain hopeful that when you eventually receive your turn to use the service, it will be positive and helpful to your recovery. Also be completly honest in order to gain the most out of the service as from a personal experience, they will work with you to find the best solution if you hit challenges.
29-05-2022
