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Credit Counseling Services, Labor Unions, Non-Governmental Organizations, Attorney Referral Services, Non-Profit Organizations

StepChange Debt Charity

StepChange Debt Charity is a non-profit organization based in Leeds, England. They provide credit counseling services, attorney referral services, and consumer advice centers to help individuals manage their debt. They also offer helplines and financial services to support those in need. StepChange Debt Charity is dedicated to helping people get back on track financially and is a valuable resource for anyone struggling with debt.

Introduction to StepChange Debt Charity

StepChange Debt Charity is a non-profit organization established in 1993 in the United Kingdom. The company's mission is to provide free and impartial debt advice to people who are struggling with their finances. StepChange Debt Charity is unique in that it is a charity that is independent of the government and financial institutions. The company has helped over 2.5 million people with their debt problems and has become one of the largest debt charities in the UK.

Services & Products

StepChange Debt Charity provides free debt advice to anyone who needs it. The company's services include debt management plans, individual voluntary arrangements, and debt relief orders. The company also offers free online debt advice and a helpline for people who prefer to speak to someone directly. Additionally, StepChange Debt Charity provides financial education and advocacy for people who are struggling with debt.

Location

StepChange Debt Charity is located at 123 Albion St, Leeds LS2 8ER, in the city of Leeds, England. The area is home to many businesses, including corporate offices, credit counseling services, attorney referral services, and labor unions. Customers can expect to find a bustling city center with plenty of shops and restaurants nearby. The closest public transportation options are the Leeds train station, which is 0.3 miles away, the Leeds bus station, which is 0.4 miles away, and the Park Row bus stop, which is 0.1 miles away.

Benefits

Customers should choose StepChange Debt Charity because the company is dedicated to helping people who are struggling with debt. The company offers free, impartial advice and does not charge any fees for its services. StepChange Debt Charity is also independent of financial institutions and the government, so customers can be confident that they are receiving unbiased advice.

Good to Know

Customers should be aware that StepChange Debt Charity is a non-profit organization and does not make any profit from its services. The company relies on donations to fund its operations and help more people who are struggling with debt.

Reviews

Customers have praised StepChange Debt Charity for its excellent customer service and knowledgeable staff. Many people have said that the company's debt advice has helped them get out of debt and improve their financial situation. Customers appreciate that StepChange Debt Charity is free and impartial, and they recommend the company to anyone who is struggling with debt.

FAQ

How can I track the impact of my donations on the community or cause that the charity supports?

At StepChange Debt Charity, we provide regular updates on the impact of donations through our website and annual reports. We also offer donor feedback surveys to ensure transparency and accountability.

How do you ensure caller confidentiality and privacy?

We take confidentiality and privacy very seriously at StepChange Debt Charity. Our counselors are trained to follow strict protocols and our systems are secure to protect all personal information shared by callers.

Can you provide references or success stories from past clients?

Yes, we can provide references and success stories from past clients who have used our services and successfully overcome their debt. Please contact our customer service team for more information.

How experienced are your counselors in providing consumer advice?

Our counselors at StepChange Debt Charity are highly experienced and trained to provide consumer advice. They undergo regular training and development to ensure they are up-to-date with the latest advice and guidance.

How quickly can I expect a response to my inquiry or complaint?

We aim to respond to all inquiries and complaints within five working days. However, during busy periods, it may take slightly longer. If you have not received a response within this time, please contact us to follow up.

Reviews

  • Simon Gooding

    Amazing service really helpful with debt advice

    20-05-2023
  • andrea lovell

    27-03-2023
  • allison baker

    Cannot fault this company helped me through what I needed to do and sorted out how much I could afford to pay in 13 months I will be debt free. *update * I M now pleased to say I have been debt free for 3 years and even put the money I use to pay step change to pay my creditors . into a savings account for Christmas. Really saved my mental health im so greatful

    27-03-2023
  • Ez

    Awful experience, on your back as much as the creditors. They are biased towards the credit people. If you own a house they will try and force you to remortgage it so if you can remortgage do it first and save yourself 5 years of hassle and more debt as they add on their fee of over a £1000. They change the rules through the term too, I ended up in a very dark place because of them and nearly lost more than material things………….

    27-03-2023
  • john haslam

    Easiest 5 stars ever! Stepchange saved my life!

    27-02-2023
  • Emma

    I spoke to a lovely woman (Tracey) when I was panicking and stressing out about bailiffs threatening to visit my home, she was incredibly helpful and informed me of the Breathing Space scheme which has put a stop to all of that until I can start work and begin to pay back my debt. Thank you so much! Also gave me information on bailiffs in general which I didn't know and put my mind completely at ease. Since starting my Breathing Space the company (Bristow & Suitor) have given the debt back, so no more threatening letters! I am so much happier now that I have a game plan, thanks to Tracey and StepChange. Life savers.

    27-01-2023
  • Christopher Tate

    27-01-2023
  • Alison Clarke

    Have been with stepchange a number of years. They always ensure to help no matter what and the support is brilliant x

    27-12-2022
  • chelsea hopper

    Made my situation worse. After coming to them for help with some bills. They wrote to my banks who then wrote to me saying they wanted to close my account because of this. I had money in my bank account to pay bills and my bank put a hold on my account while waiting to receive paper work stating I was not going forward with the dmp with this charity. Due to this I now have no money to pay my priority bills like rent this month because it’s in my bank account on hold. This has put me in more debt. I can’t even take out a loan because of contacting them and it going on my credit file even tho I never started my plan. To make matters worse when I phoned and told them my bank wanted them to write to them stating I was not in a plan with them they said this is something they cannot do. Do your self a favour and contact the company’s directly to set up a payment plan.

    27-12-2022
  • steven houssart

    27-12-2022