Staffordshire Moorlands District Council
Staffordshire Moorlands District Council is a county government office located in Leek, England. They serve the public sector and society by providing essential services and resources to the community.
Introduction to Staffordshire Moorlands District Council
Staffordshire Moorlands District Council is a county government office located in Leek, England. Established in 1974, the council serves as the local authority for the Moorlands district in Staffordshire. The council's main purpose is to provide public services and promote the well-being of the community. What makes Staffordshire Moorlands District Council unique is its commitment to sustainability, aiming to reduce its carbon footprint and promote eco-friendly practices.Services & products
Staffordshire Moorlands District Council offers a range of services to its community, including waste management, housing, planning and development, and environmental health. Customers can also access the council's online services for payments, applications and reporting issues.Location
Moorlands House, the headquarters of Staffordshire Moorlands District Council, is located on Stockwell Street in the town of Leek. The area is known for its picturesque countryside and charming market town atmosphere. Visitors can expect to find a variety of independent shops, restaurants and cafes in the town center. The closest public transportation options include Leek Bus Station (0.3 miles), Leek Train Station (0.9 miles), and Buxton Bus Station (9.6 miles).Benefits
Choosing Staffordshire Moorlands District Council means customers can rely on a trustworthy and sustainable local authority that prioritizes the needs of the community. The council has a strong track record of providing efficient services and fostering a sense of community spirit.Good to know
Customers should be aware that Staffordshire Moorlands District Council operates within the public sector and that its services are funded by taxpayers.Reviews
Customers have praised Staffordshire Moorlands District Council for its responsiveness and professionalism. The council's commitment to sustainability has also been commended by the community.Amenities
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parking -
wi-fi
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meeting room
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accessibility
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online services
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photocopying
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fax machine
FAQ
What services does your county government office offer?
We offer a variety of services, including but not limited to: waste management, housing, planning and development, environmental health, council tax, and business support.How can I contact your county government office for information and assistance?
You can contact us by phone at 0345 605 3010, by email at customer.services@staffsmoorlands.gov.uk, or in person at Moorlands House, Stockwell St, Leek ST13 6HQ.What are the office hours and location of your county government office?
Our office hours are Monday to Friday, 9am to 5pm. Our address is Moorlands House, Stockwell St, Leek ST13 6HQ, United Kingdom.How do I apply for permits or licenses through your county government office?
You can apply for permits or licenses online through our website, or by visiting our office in person. You may also need to provide additional documentation or information depending on the specific permit or license you are applying for.What is the process for filing a complaint or concern with your county government office?
If you have a complaint or concern, you can submit it to us by phone, email, or in person. We will investigate your complaint and respond to you in a timely manner. If you are not satisfied with our response, you can escalate the matter to the Local Government Ombudsman.Reviews
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Steve Ball
Not worthy of even One Star. Masters of Obfuscation and Corruption. I thought they were corrupt in the planning Department, it's now apparently spread to all departments. Try to phone them and speak to someone and they go on the warpath of selling their online services. Use their online services and they claim they will sort the problem....... The general public little old lady or gent does not stand a blinking chance. Their whole system is designed to grind down and try to wear you out and IF you as much as raise your voice after they have wound you up or you begine to verbally complain they just want to put the telephone down. Customer Services my Butt. Woke obfuscating World economic agenda following little Commandants who will turn round in the end and say....."I was only doing my job". What is the world comming to.......I know but you would be frightened if I told you. As Howard Jones once sang........."Welcome to Conditioning".
27-03-2023
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Andy
Cut off several times don’t have a computer to do stuff online just to make a complaint of bin men putting other peoples rubbish into my bin leaving me to have to spend 10 minutes removing the smell and cleaning it out. I’d leave them minus star if I could. The service is just geared to rake council tax in
27-01-2023
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David Chappell
Don’t bother wasting the rest of your life trying to get through on the telephone don’t think anybody works in that building anymore
27-08-2022
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Sal H
Extremely rude members of staff Jenny in refuse collection needs customer service training. She interrupted, didn’t listen and then refused to give her name until I insisted. Then despite her constantly interrupting when I needed to respond she had the audacity to say I was shouting. Then put the phone down. The privatisation of our waste services to Alliance has meant that in rural areas they won’t collect bottles yet we pay for it through our council tax.
27-06-2022
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Adele Duncan
Shocking no one answers phone can’t get help on line been at all day Friday and today they don’t realise how much stress it causes someone with mental health problems
27-06-2022
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Stephen Hackney
27-05-2022
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David Lovatt
For over 5 years now we have constantly complained to SMDC about the crews who empty our bins. We live on the main A53 in Endon and they either leave the bin blocking the entrance to the drive so we have to stop the car on this busy road, hold up the traffic and move the bin out of the way, or leave it in the middle of the pavement which causes an obstruction to many of the children and parents going to the two schools close by. Despite many emails, photographs and telephone conversations with SMDC nothing changes. This is nothing to do with "unable to get staff after the pandemic" this has gone on well before. Some of the operatives do the job properly and put the bin back just inside the gate at a space which was made to locate the bin, others don't care. The management of these crews seem incapable of sorting this problem and as such they are not doing the job WE pay them for and should step down (of course they will!). Dreadful management.
27-05-2022
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Peter Serrell
Mywife and I are the parents of a severely disabled son. Over many years we had claimed relief on our council tax.the department then moved to buxton.this is when the fun began. In November and December I completed the claim forms I even completed an application for relief on their website. Guess what.l have received another letter this morning stating if I do claim my discount will stop.l have now visited Stockholm House and a very helpfull young lady jennie who is a credit to the s.m.d.c faxed my details to buxton and sending a copy in the internal post. s.m.d.c aiming for excellently ?.you missed
27-05-2022
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Melissa Knight
Extremely rude members of staff, no compassion given extremely hard to get hold of or to recieve any form of update, constantly told to email in I wouldnt even rate 1 star if I didnt have to! Re-train your staff or give the jobs to people who actually have customer service skills and deserve the position.
27-05-2022
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April
Are the customer service staff replying to any form of contact from the public. I've been trying to get through for the past week and a half waited 30 minutes today but I wasn't able to wait any longer so had to hang up, before this I've phoned numous times. I've also filled in contact forms regarding council tax nothing either. If I could sort it out on my account I would but on this occasion I need to speak to a actual human being. There's more chance of having dinner with the queen than getting a reply from these.
27-05-2022
