St John's Medical Practice

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Reviews

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  birding john

  Sorry to say having little faith with this practice. I have a recurring problem, to their credit they did do one test to try and find the problem, the result was negative so no further action required. The problem persists. Called for an appointment. Cut off twice. On third attempt after a long wait got told I needed to speak to the doctor. Phone tomorrow at 8am, this is when I am at work and not able to be on hold for the hour and a half it usually takes to get through. I am beginning to understand why the two hospitals I have visited recently have staff that roll their eyes when you say what practice you are with. If you can get to see a doctor - they are brilliant. Unfortunately trying to speak to anyone about anything here is an uphill struggle. I got a text asking to book some tests. On the phone on hold for an hour and a half. It then started ringing but as it was 15 mins before the end of the day no one picked up. So much for the your call is important to us message.

  06-05-2023
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  A Shrimp

  As someone who works in the healthcare I expect better. The receptionists were nice but the doctors, I’m afraid to say I have little faith in. The last straw was yesterday when the doctor took my blood pressure incorrectly and wouldn’t even look at me when talking to me. I’ve been back and forth to the practice for over 8 months with the same issue without them finding the cause whilst doing the same tests. The practice is very poor and I wouldn’t recommend the service.

  27-04-2023
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  Jose Freitas

  Excellent service

  27-02-2023
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  Vivienne Nicholson

  Had chest infection since November. 2 courses of antibiotics n course of steroids. Doctor said to call back if it dosent clear. Also got copd. Been calling for weeks n receptions keep telling me got to call back 8am. Its hard wen im at work. Then they say no appointments or call back till 21st Feb. Well how do they no that. But still say to call 8am. Disgusting.

  27-02-2023
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  Jacqueline Mckechnie

  I have found the reception staff friendly and helpful.

  27-02-2023
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  Victoria Hooper

  Been caller number 3 for over 40 minutes. Still waiting. If you stay on hold when it becomes lunch they then hang up as they are closed. I am very conscious this will happen this time.

  27-01-2023
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  M E

  Credit where credit is due... I've noticed a dramatic improvement in this Practice over the last few months. There seems to be better availability of appointments and the repeat prescription system is working efficiently and very quickly. Although the reception staff are clearly busy, they take time to help with issues and follow through with any requests or actions. A big thank you to Antonella who has helped me consistently in getting my elder family member the help they need. I know all practices are under pressure but at the moment i'd have no hesitation in recommending St Johns. Well Done!

  27-12-2022
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  DbH

  Really disappointed. Lack of service with no doctors available when you need them. Phones don’t work and online portal is a mess. Do not register here. Resorted to A&E and Sevenoaks minor Injuries to treat my children so far over the last two years. I’m now trying to transfer away asap.

  27-10-2022
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  Tamanna Miah

  It is a real shame my family have been coming here for over 30 years, in the earlier days it was ok... now its so terrible you need a book to write everything about it. Do NOT go here if you want to live and don't want to die. It is by the far THE WORST GP practice in the UK... They didn't help my dad and didn't look after him in time so he died will never forgive or forget that. It doesn't deserve a single star in the world. Fed up of complaining they don't do anything, they lie out their teeth. They mess our medication up so so so many times, give the wrong one, missing prescriptions, say they sent it and haven't, wrong dose, don't explain things, even had to call 999 and 111 and minor injuries and out of hours doctors so many times because they are so unhelpful... It's like trying to pull blood from a stone...They say they'll call they do not. The list goes on and on. I have no reason to lie about it and nothing to gain from lying either, most if not all of my family, friends and relatives have left here to go to other surgeries. Social services and ambulance crews also told us to leave the surgery and find another one... Trust me they don't say it lightly either!

  27-10-2022
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  Mark Gardner

  Update: called the prescription line this morning because my prescription details haven't been updated and I've been unable to get my medicine for several months. Spent 22 minutes on hold. When the phone was answered they said, I'll just transfer you to the relevant department and then hung the phone up. I'm so angry. Tried to call back and am now 8th in the que. Took 22 mins when I was 5th.... this is an absolute joke Called in the afternoon for an appointment and was asked to call at 8am the following day, so I did as requested. 15 callers in the que ahead of me, not a problem, I’ll hold. Waited for 40 minutes to become number 5 in the que, then all of a sudden the call is answered. There seems to be a commotion at the other end. “I’m terribly sorry, but I knocked the phone by accident, I’m not on reception, I can’t help you, I’m not near a computer that works, you’ll need to call back but the appointments have probably all gone by now,” I replied that we have been trying to register with them for the past 3 days and have been trying to get an appointment because my 8 year old son has trouble breathing, the uncaring reply was “I can’t help you, go to A&E at the hospital” I ask if this is the best that she can do. She then transfers me to another line and the line rings off. I can’t express how frustrated and sad this makes me feel. If you can’t trust a doctor for care, help and support, who can you go to?

  27-09-2022