SquareTrade

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Reviews

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  Aslı Ceren Memiş

  I got my phone stolen one month ago. I provided proof of everything I could and gave reasonable explanations where I couldn't. They're still asking me for random things through email and when I respond, I get another question a couple days later. Stay away from Three Insurance/Square Trade. Even if they give me a phone after all this, it's not worth the trouble I've been through.

  29-04-2023
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  Yusuf can Demir

  There are absolutely useless insurance providers dont make any insurance with three they lie to you saying next day repleycment but they are the worst insurance providers dont choose three s insurance

  27-03-2023
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  Jay Jaramillo

  I am so frustrated with this delay in the service. I dont understand why I have to keep on calling to get updates on my claim. Why cant i receive calls or emails that the payment didnt go through or the id check didnt go through. This is very unfair on my part. I started the claim feb 26. I dont have a phone for more than a week now. I have to borrow a phone to call you guys. And ive called so many times just to confirm and do a lot for this insurance claim. One agent also gave me false reassurance that i will get the phone today. Ive attached a proof here from my monzo account that square trade took the money. It is so impossible to believe that this was not received. Even starting this claim i already have problems. The phone number was not working and it was on a loop of asking questions. The system you are using are not in the best interest for your customers. This £199 excess fee is not even in the contract of the insurance. My experience is so depressing with this insurance company. I cant wait to finish my contract with three. The biggest mistake ive done is to get an insurance with three. If i can give a negative rating i would definitely do it.

  27-03-2023
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  Zakir Ullah

  It's one of the bad insurance company. They not cover your items, they only want your money. I lost my phone and from 2 months they asking my question which I answer every day the automatic email. Do go for it.

  27-01-2023
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  Peter Marley

  (Translated by Google) Very simply had experience I've been a participant with the company for over 2 years but the damage always lasts over 1 month without a replacement phone. So they are really good and on time only move out with money but repairs are bad I sent the cell phone again and nothing would be improved and no (Original) Sehr schlicht Erfahrung einfach gehabt Ich bin ein Teilnehmer bei der Firma über 2 Jahren aber beim schaden dauert immer über 1 Monat ohne ersatzhandy. Also die sind richtig gut und pünktlich nur mit Geld ausziehen aber Reparatur sind schlecht das Handy habe ich noch mal geschickt und würde nichts verbessert und kein

  27-12-2022
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  kalz zing

  The worst insurance company ever they will never deal with your claim and will ask you for things you can't provide.

  27-12-2022
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  hussnain azhar

  I think they are fraud. Lost my phone and its been nearly 2 months i have been listening there lame excuses.

  27-12-2022
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  catalina bostiug

  27-11-2022
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  Rita Santos

  (Translated by Google) It's not the first time I use this service, the first time everything went well and my equipment was collected and delivered in less than a week, without any complications. However, this time, I resorted to Sinistro on the 12th of September, a Huawei cell phone, and the description provided was that the process would take 4 working days. The equipment was collected on the 14th of September, and on the 16th of September I received an email in which my equipment was already under repair, but that it would take longer to be returned as there was a lack of parts from the supplier, which is totally understandable. On the 23rd of September I received an email confirming that my equipment would be returned and repaired within the next 48 hours. What did not happen. So I contacted SquareTrade on the 26th of September, by phone and I was sent an email again indicating that my cell phone would be returned within 24h to 48h. What did not happen. I contacted again by phone. For starters, equipment pick-up and return times are not provided. Bad for anyone who works. But the most complicated thing is that no SquareTrade collaborator was able to help me. Apparently, no employee is authorized to contact the carrier to help me understand the delay. They gave me wrong numbers, and inactive. They were never able to give me a concrete answer. A very bad customer service. I will definitely not use this service again, which I paid for not having any response or support. (Original) Já não é a primeira vez que utilizo este serviço, da primeira vez, tudo correu bem e o meu equipamento foi recolhido e entregue num espaço mais curto do que uma semana, sem quaisquer complicações. No entanto, desta vez, recorri ao Sinistro dia 12 de Setembro, um telemóvel Huawei, sendo que a descrição fornecida, era que levaria 4 dias úteis o processo. O equipamento foi recolhido no dia 14 de Setembro, e no dia 16 de Setembro recebi um email em que o meu equipamento já se encontrava em reparação, mas que iria demorar mais tempo a ser devolvido pois havia falta de peças do fornecedor, o que é totalmente compreensível. No dia 23 de Setembro recebi um email, a confirmar que o meu equipamento iria ser devolvido reparado nas próximas 48h. O que não aconteceu. Logo eu contactei a SquareTrade dia 26 de Setembro, por via telefónica e foi me enviado novamente email a indicar que o meu telemóvel iria ser devolvido dentro de 24h a 48h. O que não aconteceu. Contactei de novo por via telefónica. Para começar, horários de recolha e devolução de equipamento não são fornecidos. Péssimo para quem trabalha. Mas o mais complicado, é que nenhum colaborador da SquareTrade me soube ajudar. Nenhum colaborador pelos vistos tem autorização de contactar a transportadora para me ajudarem a perceber a demora. Deram me números errados, e inativos. Nunca me souberam dar uma resposta concreta. Um serviço muito mau de ajuda ao cliente. Não voltarei com certeza a utilizar este serviço, que paguei para não ter qualquer resposta ou apoio.

  27-10-2022
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  R J

  Three is terrible in itself however this insurance company is even worse. You won’t know until you make a claim as you don’t expect to have such mayhem. The trick is in making a claim they make you file numerous reports then ask for plenty of unnecessary evidence you might lack if you’ve lost or device was stolen. To prolong the replacement for you. Then when you finally complete everything they take forever to send out your new device. They promised I’d receive my mobile in 24-48 hours, when j completed the payment which was followed up by no email or confirmation (my statement shows it went through) I contacted them to chase up the delivery details and was told I would be receiving my device four, FOUR days later!!!!!! Better off saving all you spend on insurance & the fee charged for a claim and helping yourself if you land in a bad situation. To square trade from me I hope your company is eliminated fast! Huge deceivers.

  27-09-2022