Springbank Care Home
Springbank Care Home is a nursing and retirement home located in Keighley, England. They provide healthcare and medicine services to their residents in a comfortable and caring environment. Their services include nursing care, dementia care, and respite care. Springbank Care Home is committed to providing the highest quality of care to their residents and ensuring their well-being.
Introduction to Springbank Care Home
Springbank Care Home is a nursing and retirement home located in Keighley, England. The company was founded with the purpose of providing high-quality healthcare and medicine services to senior citizens in need of care. What makes this company unique is their commitment to creating a comfortable and supportive environment for their residents, ensuring that they receive the best care possible.Services & products
Springbank Care Home offers a range of services to their residents, including nursing care, dementia care, and palliative care. They also provide activities and therapies to promote physical and mental well-being, such as exercise classes, art therapy, and music therapy. Their products include medical equipment and supplies necessary for their residents' care.Location
Located on Howden Road in Silsden, Springbank Care Home is situated in a quiet and peaceful area. The surrounding businesses are primarily small shops and local businesses, creating a close-knit community feel. The area is easily accessible by public transportation, with the closest bus stop, Silsden Bus Station, being only 0.3 miles away. Other nearby options include the Keighley Train Station (3.9 miles) and the Steeton & Silsden Train Station (0.8 miles).Benefits
Customers should choose Springbank Care Home because of their exceptional level of care and commitment to their residents. The staff is highly trained and dedicated to providing a safe and comfortable environment for their residents. Additionally, their range of services and activities ensures that residents receive the care and attention necessary to maintain their physical and mental well-being.Good to know
Customers should be aware that Springbank Care Home specializes in caring for senior citizens with special needs, such as those with dementia or requiring palliative care. They also have a strict policy regarding visitation, which is in place to protect the health and safety of their residents.Reviews
Springbank Care Home has received numerous positive reviews from satisfied customers. Residents and their families have praised the quality of care provided, as well as the friendly and supportive staff. Many have also noted the wide range of activities and therapies available, which have helped to improve their overall quality of life.Amenities
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24-hour nursing care -
wheelchair accessibility
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private rooms
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recreational activities
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specialized care
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meal service
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transportation
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housekeeping
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social programs
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emergency response system
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24-hour care
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nutritious meals
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social events
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personalized care plan
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exercise classes
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spiritual support
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respite care
FAQ
What types of accommodations are available in your retirement home?
We offer a variety of accommodations including single rooms, shared rooms, and suites, all with private bathrooms. Each room is equipped with an emergency call system, and residents are welcome to bring their own furniture and personal belongings to make their space feel like home.Can families visit their loved ones at any time or are there specific visiting hours?
We welcome family and friends to visit their loved ones at any time, but we do ask that they respect the privacy and needs of other residents. We also offer designated visiting hours for those who may not be able to visit during the day.How do you ensure the safety and security of your patients?
We take the safety and security of our residents very seriously. Our facility is equipped with security cameras, and our staff is trained in emergency preparedness. We also have a secure entrance and exit system to ensure that only authorized individuals are able to enter the building.What activities and amenities are available for residents?
We offer a range of activities and amenities to keep our residents engaged and entertained, including arts and crafts, exercise classes, movie nights, and social events. We also have a library, a beauty salon, and a garden area for residents to enjoy.Reviews
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jefrin joy
Nice residential home with good staff members
29-12-2022
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SYK Recruitment
Everyone we have dealt with at Springbank has been helpful, friendly and a pleasure to work with.
29-05-2021
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Julie Cawood
Springbank Care Home is a beautiful historic mansion - large airy rooms with high ceilings, huge windows, wood panelling, amazing fireplaces etc and lovely gardens. Home Manager Alex and her team care deeply about their residents and surroundings and ensure it really IS a home from home. Keep up the good work Alex!
29-05-2021
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roo humpherson
They looked after my dad till the end and made him as happy as could be. Care was thoughtful and understanding of him his needs and his life. I do not recognise the negative reviews as this was not our familys experience
29-05-2020
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Carol Gunn
Lovely looking place. And most staff friendly. Very unhappy with management. Mum had accident and they rang my young niece whist she was at work to go buy pads for her. How embarrassing for my Mum. She didn’t want her granddaughter knowing her incontinence issues! I complained in person. No redress. I complained once again to a senior member of staff..........still no comment. So I complained in writing and have just had an email saying..........yes you guessed it. No comment. They did However have my young niece in the office to complain about my complaining. My Mum requested a bath and hair wash on her last day there. Didn’t happen! I didn’t pick her up till after 14.00! What did we pay £850 a week for??!!
29-05-2019
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Leigh D
Poor management team who don't communicate well with residents or relatives. Deputy manager is unprofessional and a bully to staff, residents and relatives. She told us our relative's needs could not be met after only one night (and an assessment by the manager) because our relative reacted badly to being in a care home environment, she also called the GP to sedate our relative that night (GP refused), she was overheard crossly telling our relative to get back into bed and stay there before 8 pm. She was also overheard complaining to staff that another relative had made suggestions how to help their relative eat more on the same day that she removed a plate of food from that resident after only ten minutes and without her eating anything. The manager is slow to react to resident's needs - an important piece of safety equipment was not functional or operational for six weeks due to her lack of proactive action. Despite the dementia unit supposedly being secure, our relative was able to wander out of her room in the night unobserved, walk out of the dementia unit and along a long corridor to the front door area where there is an open staircase where she injured herself and was eventually found by staff. After complaining about the bullying incident where our relative was told to stay in bed, the manager would not extend the respite contract, telling us our relative's room was needed for someone else (other rooms were available), at a meeting a few days later, she said it was because we had "concerns" and that our relative's needs could not be met... we had been told nothing of any incidents which led to this conclusion so this was a complete surprise. When we asked for examples , the first incident had happened ten days earlier. It was something typical of dementia sufferers but evidently not something Springbank could manage. Springbank failed to manage our relative's condition and do not appear to want to address anything other than very mild dementia symptoms. The surroundings and most of the care, domestic and activities staff are very caring and very good (some are exceptional) but the uncaring management team completely let this setting down - overall it is NOT a "caring" or professional care home environment.
29-05-2018
