Split The Bills

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Reviews

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  Olivia Parker

  do not use this company !!! Part of their contract is that you will not get contacted by the energy suppliers as they deal with everything. From the day I set up my account to the day I cancelled it I was receiving multiple letters, emails from the energy company saying I owed them money and they were going to take me to court even though I was paying through split the bills. I contacted split the bills for four months, hundreds of emails and phone calls for them to do nothing finally cancelled our contract and they’ve taken money from our bank accounts still even though the breach of contract. Caused me so much stress which wasn’t needed when I went with them for convenience. Absolutely appalling company. Disgusting that they’ve taken all our money but acted in this way.

  27-02-2023
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  Abi Bell

  This is the second year of using split the bills, last year I have absolutely no problem with them at all. However, this year has been completely different. My wifi unexpectedly stopped working a few days before Christmas, after doing many factor reboots and turning it on and off, nothing was helping. I contacted split the bills on the 22nd December who advised me to talk to plusnet directly. I proceeded to phone plusnet, however they told me I need to speak with split the bills instead as my “account has been deleted”, when I in fact have not deleted my account. Split the bills told me on the 29th December that they have raised the issue and will be in contact with me with a solution. However, I have heard absolutely nothing, even though I have been sending many emails. Ultimately, it is getting ridiculous at this point. I COMPLETELY understand that it has been Christmas and that things may be delayed but I have not have wifi in over 3 weeks and no one has reached out to help me with a solution, including responding to my emails. I NEED WIFI TO BE ABLE TO WORK FROM HOME!! The lack of communication is completely unexceptional. I am not paying £300+ a month to have no wifi.

  27-01-2023
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  Reuben Saunders

  I have never experienced dealing with a company worse than this. We initially set up our contracts with splitthebills as a house in mid-August earlier this year, and it looked like a decent deal at the time: uncapped energy for £60 each. We thought that would be pretty good considering it was a set rate and we knew energy prices would go up in the winter. Unfortunately, it didn't go the way we envisioned. At the same time as we were all supposed to sign up to our contract, I was on holiday with my family and my mother suddenly and traumatically passed away. Understandably, I then had other things on my mind, and until my housemate James kindly reminded me to sign up a week later, I hadn't signed up as a result of my mind being occupied by the trauma and grief I was experiencing. During which time, the company increased our prices day by day. Begrudgingly I signed up to what was now a poor deal of over £100 each per month, and me and James both sent splitthebills an email explaining my extenuating circumstances and politely requested our bills would be reduced back to a fair cost. Those emails were never responded to. After this, we had to change our start date from the 17th September to the 1st September, as we didn't realise one of our housemates was moving in at the start of the month. Splitthebills then proceeded to grant our request to change the start date but with the catch that they would increase our monthly costs by £50 each, from I believe £115 each to £165 each per month, as if it were some sort of punishment. They did so after telling James that they would not rise our prices again. From that point on, as a result we have been paying extraordinarily above our means for bills each month. Based on detailed calculations we have made, we have each been paying over £100 more than we should be when considering the cost of our internet deal, and the moderate amount of gas and electricity we have been using between us. This means that splitthebills have been stealing over £400 from our house each month. Consequently, we have finally decided to cancel our contract with them. We now face a 60 days' cancellation period in which we have had to pay a cancellation fee each and remain with the company until 28th January. The latest in a series of what feel like scams by this company has seen each of the four of us in my house be charged TWICE for our December bills payments, on top of our cancellation fees, without warning or explanation. I have now sent them an email requesting either an explanation or a refund, and am now awaiting their reply. In the meantime, I have blocked payments to them directly from my bank, because I simply do not trust them.

  27-12-2022
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  yakaashi

  The worst company I have ever had the displeasure of working with. Cost us much more money than paying our bills directly and even then didn’t do the one job they exist for since we still received bills from our energy provider, costing us even more money. Do not trust them. I cannot stress this enough: Do. Not. Work. With. Them.

  27-12-2022
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  Marco

  Don't ever use this company. One of the worst companies to ever use. I feel like noone works there as everytime I try calling them, I'm there waiting for 30 minutes or until I give up. I email but no matter how serious the email is, I never seem to get a response. I plan on cancelling very soon but based on other reviews I feel like it will be a very hard thing to do

  27-10-2022
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  Abu

  Avoid this company at all costs. My experience with Split the Bills has potentially been my worst ever with a company. We signed up on the 1st of September, but decided to cancel our 14-day free trial after 8 days once we realised how extortionate their prices were. We SHOULD have recieved our inital payment and no further fees. We called them multiple times to let them know we wanted to leave, which they acknowledged. Yet somehow they still charged us for our second month and refuse to let us leave until the 6th November. They even tried to take double on what we owe them. I cannot wait to see the back of this scandulous company that exploits students. Their competitors offer the exact same but at half the price. Please do not give Split the Bills the time of day.

  27-10-2022
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  Grace Gould

  Awful customer service. We have been paying for wifi for 3 months now, with it not being installed and no responses to our emails in weeks. Trying to ring on the phone is impossible to get any help from. We haven’t even been refunded the money we have spent on the wifi, or any help with internet. I don’t recommend this company at all.

  27-10-2022
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  Hakan Eskikaya

  We are currently trying to cancel our plan since we're in a 14-day trial, but the response time from the Split The Bills team was appaling. It is nigh on impossible to get through to the team. I am going to be taking my money elsewhere, and I suggest that anyone reading this does so aswell.

  27-09-2022
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  James Harker

  Scammers

  27-09-2022
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  Anna George

  joined split the bills with my flatmates in june, had to rearrange our wifi installation date 3 times because the delivery person had no tracking and got confused by our flat or something idk. still have no wifi so had to use our data and now have ran out. we have lectures to watch and essays to write with no wifi. have tried to call their number several times and have either been left on hold for an hour or hung up on after 3 minutes. feels like we’re being scammed as we’ve been paying for the wifi since mid-june and it’s now nearly the end of september. customer service is absolutely shocking, only writing a review now in hopes that they might reply to this instead. for future students, it’s definitely worth just going with your basic providers and being a bit extra as their lack of communication is shocking

  27-09-2022