Specsavers Opticians and Audiologists - Islington

FAQ

Reviews

• 

  Gunes Yildiz

  Every staff say different rules for one thing and rude.

  20-05-2023
• 

  Julia Bakker

  Very disappointing experience. I have been unable to reach them over the phone (have tried 8 times and am always told i will receive a call back). I have also called specsavers contact lens subscription office who has also been unable to get through to the Islington branch (three times). 3+ emails remain unanswered. Hope they can sort out the phone line and email asap.

  20-05-2023
• 

  Chantel Frempong

  Jennifer is very nice , always has a smile on her face and is very accommodating!

  06-05-2023
• 

  C M

  Edit to below response: As I said, I have already filled out this form but no one responded to it. This is a very unprofessional branch. They have the radio blaring adverts and pop music, there are assistants on the phone shouting and arguing with customers, they shout your name from the other end of the room rather than waking to you to call you in to your appointment, they don’t close the doors for appointments so everyone hears your medical story, the equipment is very dirty and I have never seen them wipe down between patient use. My latest arrival at the branch greeted me with ‘Yes?’ and a long stare - no smile, warmth or explanation of process from that person for the entire interaction (even though they were the ones who were meant to be supporting me through trying contact lenses). I was handed contact lenses to try and was left to work out what to do on my own while the optometrist and assistant joined a possy of staff gossiping about the newly painted walls. I heard one of them scream “I love this song” from next door while singing along. It’s so uncomfortable for the patient who is in a medical setting. I also sent a complaint on the centralised Specsavers website a week ago about an experience at the branch but they haven’t acknowledged or replied, even though it says they respond in 48 hours. I’ve been going to Specsavers for 31 years but I don’t want these experiences again when it comes to my healthcare so I’m going to change.

  29-04-2023
• 

  Charlotte Clark

  Nora at the Angel branch was so helpful today and friendly (even though it was just before closing time!) so I’d absolutely recommend - thanks Nora! 😊

  27-04-2023
• 

  Ash Ash

  It’s now April ‘23. I’m bit obsessed with buying glasses and including return visits to pick up my glasses order, over nearly two years I have visited this store about 8 times and without fail every time the service I receive is excellent. 20 out of 10! Full stars all round. Every time I come here the staff are always so friendly, helpful, knowledgeable, professional and polite. This time, both visits, I was looked after by Jo who was absolutely excellent. Made me feel very at home and relaxed. Nothing was too much trouble and Jo absolutely knew what she was doing. Made me smile, made me laugh. Thank you Jo! All the staff I have encountered here are great and all my eight pairs of reading glasses are fantastic. Any little glitches I’ve had were sorted pretty much immediately. My experience without fail is this is a great store with great staff. Highly recommend. 6 months later I’ve come for my second round of visits, see my review of first visit below, and once again 10 out of 10. I came to spend my ‘golden ticket’ ( glasses at half price) and to buy an extra pair on top of that and the service was absolutely first class. Same member of staff dealt with me for both my selection and order, plus the pick up a week later and he was polite, professional, friendly and knowledgable. I’ve received nothing but great service at this store every time. Really, based on all my visits I couldn’t recommend this store highly enough. This was my first eye test and my first pair of reading glasses. From beginning to end everything about my experience at Specsavers Islington was 10 out of 10. From the very welcoming guy who booked my appointment in store, to everyone on the day of the appointment to the pick up for my glasses a week later. All fantastic! Excellent! Really felt like I was in safe, knowledgeable, friendly and professional hands all the time. Based on my experience I couldn’t recommend highly enough.

  27-04-2023
• 

  Daniel Nortey

  I accompanied my wife to Specsavers for a eye test to replace her glasses and she received a great service with the staff from selecting her glasses in replace of the old one.

  27-03-2023
• 

  Sherene Gibson

  Professional and informative workers.

  27-02-2023
• 

  Samuel Lawton

  Probably one of the most informative eye exams I have had was with Zainab, she was polite, informative and friendly. She explained both the technical and financial side of my options wonderfully. Brontë helped on the sales side of things and was kind enough to spend time with me picking the frames that suited me best, she was super friendly and struck the balance between offering help and giving me space to browse.

  27-02-2023
• 

  Kouki Kokita

  Great customer service, huge improvement 👏 👌

  27-02-2023