Spanish Consulate

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Reviews

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  Alba Vega Viyuela

  (Translated by Google) I have done various procedures at the Consulate of Spain in London, both in person and by email, and they have always responded kindly and efficiently. From the agents at the entrance to the officials who have helped me do the paperwork. (Original) He hecho varios trámites en el Consulado de España en Londres, tanto de forma presencial como por email, y siempre me han respondido con amabilidad y eficacia. Desde los agentes de la entrada hasta los funcionarios que me han ayudado a hacer los trámites.

  26-05-2023
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  Ilias Amazdouy Dailal

  Rude security staff that does not speak spanish, make you wait and skip people in front even if they have a later appointment just because I asked the front door security to have their SIA badge on display at all times as they look like an ordinary person.

  26-05-2023
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  Angélica Durán Mendoza

  (Translated by Google) The consulate is a permanent disappointment, we usually only hold officials responsible, but today the Consul stood out among the rest. The electoral board sent us the documentation to vote by mail or do it at the consulate and the last day to vote was today. I went to the consulate and I remember that I had to attach a copy of my ID and the nearest stationery is Ryman, 10 minutes from the consulate. I arrive at 1:04 p.m. and they inform me that the polls have closed. I tell them that it cannot be possible that they close so early on the last day of voting and they tell me that it was on the web (at this time more people were arriving to find the same surprise). The communication from the electoral board gives detailed information on processes and places to vote as well as where to download them in case the ballots do not arrive, they did not inform us that we should consult the respective websites for voting hours. And of course, if we go at 6:00 p.m., we can also think that the logical minimum is that they were open following the opening hours (2:30 p.m.) we can think that it may be closed but it was 1:00 p.m. In the end, as a delegate from a party that arrived "late" let us in and the consul explained to us that the polls were closed and that we should have consulted the web. Among his phrases full of "empathy", "common sense" and "respect for the citizen", he told us that we had had several days that it had closed even at 6 and that we had been able to vote by mail, when I explained that I had come from far away and I usually work until weekends, which was frustrating that the consulate always didn't take people into account and he responded with a "careful, he's talking to the Consul"... no comments... what can you say to a person who from his privilege and his "superiority" does not feel like a server? One of the officials tried to explain that they needed time to organize the documentation. In the end I put a claim sheet and several people followed me at the insistence of the officials that the information was on the web. And since I had time to consult the websites of different Spanish consulates around the world, I was able to verify that Paris closed today at 7:00 p.m., Frankfurt at 5:00 p.m., Bogota at 5:00 p.m.... So today is absolutely inadmissible. And I hope that the people who have gone through this today will express themselves, because it was an outrage and a violation of electoral rights and far from trying to explain and understand that something bad had happened, they delegated all the responsibility to us without assuming any of them, The attitude of the consul is especially unfortunate and, of course, it is inadmissible that they close before their normal hours on the last day of elections in a country like England. (Original) El consulado es una decepcion permanente, solemos responsabilizar a los funcionarios solamente, pero hoy el Consul, destaco entre los demas. La junta electoral, nos envio la documentacion para votar por correo o hacerlo en el consulado y el ultimo dia de voto era hoy. Me acerco al consulado y recuerdo que debia adjuntar copia de mi DNI y la papeleria mas cercana es ryman a 10 minutos del consulado. Llego a las 13:04 y me informan que las urnas han cerrado. Les digo que no puede ser posible que el ultimo dia de votaciones cierren tan temprano y me dicen que estaba en la web (en este momento mas gente fue llegando para toparse con la misma sorpresa). La comunicacion de la junta electoral da una informacion detallada de procesos y sitios para votar asi como donde descargarlas en caso de que las papeletas no lleguen, no nos informaron que debiamos consultar las webs respectivas para horarios de votacion. Y por supuesto que si vamos a las 18 horas, tambien podemos pensar que minimo lo logico es que estuvieran abiertas siguiendo el horario de atencion (14:30) podemos pensar que puede estar cerrado pero eran las 13. Al final como estaba un delegado de un partido que llego "tarde" nos dejaron entrar y el consul nos explico que las urnas estaban cerradas y que teniamos que haber consultado la web. Entre sus frases llenas de "empatia", "sentido comun" y "respeto por el ciudadano", nos dijo que habiamos tenido varios dias que se habia cerrado incluso a las 6 y que habiamos podido votar por correo, cuando le explique que venia de lejos y suelo trabajar hasta fines de semana, que era frustrante que siempre en el consulado no tuvieran en cuenta a las personas y respondio con un "cuidadito que esta hablando con el Consul"... sin comentarios...que se le puede decir a una persona que desde su privilegio y su "superioridad" no se siente un servidor? Una de las funcionarias trato de explicar que necesitaban tiempo para organizar la documentacion. Al final puse hoja de reclamacion y varias personas me siguieron ante la insistencia de los funcionarios de que la informacion estaba en la web. Y como tuve tiempo de consultar las webs de diferentes consulados de Espana alrededor del mundo pude constatar que Paris, hoy ultimo dia cerro a las 19 horas, Frankfurt a las 17 horas, Bogota a las 17.... Asi que lo de hoy es absolutamente inadmisible. Y espero que a la gente que le haya pasado por esto hoy se manifieste, porque fue un atropello y una vulneracion de derechos electorales y lejos de intentar explicar y entender que algo malo habia ocurrido, delegaron toda la responsabilidad en nosotros sin asumir ninguna ellos, en especial lamentable la actitud del consul y desde luego inadmisible que cierren antes de su horario habitual el ultimo dia de elecciones en un pais como es Inglaterra.

  26-05-2023
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  Pablo Navajas

  26-05-2023
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  Matthew Cockburn

  25-05-2023
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  Ciudad de Londres.

  22-05-2023
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  maria elena Navarro

  (Translated by Google) The few times I have asked them for something have been resolved efficiently. One was to renew my ID and another, to get an electronic certificate. Because of me I have been influenced by so many bad opinions, most of them possibly false. And I was already conditioned thinking that they were going to jump me from the queue but it has not been like that. They have treated me very kindly and I want to launch a spear in their favor. Have a nice day. (Original) Las pocas veces que les he pedido algo han sido resueltas de forma eficaz. Una fue para renovar mi DNI y otra, la de conseguir certificado electrónico. Por mi culpa me he influenciado de tantas opiniones malas posiblemente la mayoría falsas. Y ya iba yo condicionada pensando que me iban a saltar de la cola pero no ha sido así. Me han atendido muy amablemente y quiero lanzar una lanza a su favor. Que tengáis un buen día.

  20-05-2023
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  C O

  Terrible service.

  20-05-2023
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  Angel Mejia

  The consulate have to keep an eye in the security staff, so bad service they are always angry and never give a proper answer to the people. Bad experience.

  20-05-2023
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  m.s

  20-05-2023