Spa Experience, Welwyn Garden City

FAQ

Reviews

• 

  Dawid Ługiewicz

  12-06-2023
• 

  Eileen Wallace

  Loved everything about this place. The staff were lovely and the lady who did my treatments was outstanding. Highly recommend her, shame I can't remember her name! Can't wait to return.

  11-06-2023
• 

  Nicole Muya

  Went here for my husbands birthday and we had a great time! It exceed our expectations and we’re both now very relaxed! The pool has multiple bubble spots and there’s multiple steam rooms and a sauna. You get a dressing gown and towel on arrival and staff are helpful and friendly. We’ll definitely be back and we recommend! My husband also had the back, shoulder and neck message which he thoroughly enjoyed. parking is included so no additional fees. Really can’t fault this place!

  04-06-2023
• 

  Emma P

  Went back in September was a lovely time we weren't told of course we needed to keep our robes on for massages which was quite frustrating but we all had brill time and will be going back!

  18-04-2023
• 

  Toral Varsani

  Absolutely ridiculous! Ruined my Easter weekend!!!! I had a booking for my husband and I for a 9am slot because it was a birthday surprise for him. And we could not make it unfortunately due to an emergency. They could not make any reasonable adjustments such as a credit voucher or change the date and time of my booking. Their policy should be changed to atleast a cancellation charge instead of not refunding due to passing the 48hour notice period. It’s disturbing to lose your money because something happened out of the blue. Their phone service is slow and the person on the phone was rude. Very disappointed!!!

  18-04-2023
• 

  Tanya Lovett

  Warm again. Lovely swim and steam ❤️

  18-04-2023
• 

  Simon Pomery

  This used to be a wonderful place. After the pandemic, they put the prices up, charge for parking, and the spa is filthy. Doors in the men's changing room are broken. Lockers are broken. The floors are disgusting. They never fix or improve anything. Avoid.

  18-04-2023
• 

  Pia Salter

  I've been a customer at two other Spa Experience locations before and found them both quite pleasant. I was surprised to find out there was a branch of here in Welwyn, so enlisted a friend and headed down to scope it out. We didn't get any treatments this time, we just intended to check out the facilities. We were pleasantly surprised by what we found. The entrance and changing rooms are very well presented, walking in feels like a premium experience. The pool was a smidge on the cool side, but very pleasant. The view of the tennis courts wasn't anything to write home about, but the setting sun cast a lovely golden pattern across the bottom of the pool. I felt like I was in a music video walking into it. The variety of jets and massage showers within the pool was impressive, too. So much fun to press all the buttons to see what they did! Lots of giggles were had, we were smiles all around. As for the other facilities, my favourite was the Indian Blossom room. The smell was divine, and it was genuinely very steamy. I mediated in there for a good long while and came out with clear sinuses and a deep sense of relaxation. The laconium was nice too, gently warm and not steamy. The only issue was that the rocky diffuser didn't have any scent so there was a slightly damp smell to it. I'll be honest and say that the Salt Steam Room wasn't to my taste; it was about the same level of steaminess as the Indian Blossom room, but the smell was a bit... Biological. We quickly retreated to the sauna. The sauna was very hot and was probably the busiest of the rooms, but we did have a good few minutes in it before it got too hot for me. I'm a steam room gal, though. My friend liked the sauna best and told me to mention that she thought it was perfect. Lovely woody smell too. There is a water fountain by the pool, so make sure you stay hydrated! The towels they gave us were lovely and plush too. (No robes - they are only for treatments. I didn't mind, though.) Genuinely, I couldn't have hoped for better for around £16. Heck, I've paid much more for much less at other spas. I'd say it was on par with or better than the two other Spa Experience locations I attended. This one had a kitted out thermal pool vs the more basic hot tub the other locations had, but one other location was prettier. I did slightly miss the foot spa I remember enjoying at one of the other locations, but the Indian Blossom Steam Room more than made up for it. I will definitely go back soon, and I think I'll try a treatment next time. Better's Spa Experience nails it again!

  18-03-2023
• 

  Carla

  Cold water in the swimming pool,this time was worse,shivering in it...sauna rather warm not hot I paid more money but the same s***t

  18-02-2023
• 

  C F

  Completely disappointed. Don't waste your time, money and hopes to have a nice time. One of the spa rooms is in ruins and disgusting. The Indian blossom is rather warmish with no essential oils or nothing. Salt room is only called different, but in essence the same story. And by the way the pool was ice cold. Thanks for the experience.

  18-02-2023