Southern Auto Centre Ltd

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Reviews

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  Kim Bingham

  Lovely staff, unfortunately lack of communication. I went there and purchased a car on finance on the 29th April 2023. To be told that the car needed some work which would take roughly a week arranged to go back the following weekend. I contacted the garage and the car was still not ready as the wrong part was sent and they were waiting on a replacement part. The part finally arrived, then another problem was found with the car doing the timing chain. Then I was given false hopes that the car was going to be ready. Too many promises and too lies after 2 and a half weeks later, since signing the paperwork I decided to pulled out of the contract. As still no car. Then I get contacted to tell me that the car just needed a software update but couldn’t be completed until the 30th June 2023. Absolutely gutted due to this will never return unless training is provided for all staff members and communication gets better. So that everyone is aware of what’s going on and happening so that no one else has to go through the disappointment like I did. Picture of car which I was supposed to have.

  28-05-2023
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  Sam Wallace

  Southern are honestly GREAT. They are family run, and it shows. Quang, Loren and Lisa have been nothing but accommodating and helpful at every step of the way. The communication, care and attention throughout my entire part exchange and purchase was wonderful. So happy with my car! Would come back again and again. Thanks again. Loren you really are amazing. *confirmed purchase Mercedes B-Class.

  23-05-2023
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  Carlos Fontes

  15-05-2023
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  Kirstie Charman

  DO NOT USE We recently purchased a car from this company a month or so, first red flag was when we turned up my husband went into the office and just got handed the keys to look round ourselves and test drive, which we did and really liked the car. Not once did they come out to try and ‘sell’ or ask if we had any questions however we are quite new to buying used cars and we liked the car so put a deposit down. Got told they need to do MOT and valet. Picked up car few days later and it was certainly not a valet there was still a dead spider that I had noticed from when we viewed the car, found this odd. A week later I had broken down, the manager I must say was efficient at this time and managed to drive it back which again thought surely it would damage the car driving back however they claimed to solve the problem replacing fuel injectors and car back with us, car had a children’s toy which we found odd on return also. The lady who worked there claimed it would have fallen out a bag of someone working on the car (very strange). A week or so later same thing started to happen and the car was jolting a lot, phoned and they said fuel injectors again will check over, I thought obviously wasn’t done properly the first time. We insisted on a service which they did do however we had no telephone call feedback just some paperwork which is very unprofessional. Once I mentioned we were considering a refund very poor communication, I was leaving messages, unable to get hold of anyone, being fobbed off by excuses and I wanted updates on the car which they did not provide we suddenly got a text message to say car is coming back when I specifically asked them to contact me by phone as by this point we were considering a refund. Car came back with a horrendous mannered man holding a red bull in which I asked a number of questions and with his reply ‘ I don’t know I’m just a driver’ car previously dropped off by this man and the car smelt of McDonald’s. Week or so later again car broke down, this time a lot of smoke warning lights etc. they said we had to sort out a towing company. At this point we wanted to just get rid of them and this awful car and get our money back but now we are out of pocket with cancelling insurance and towing costs and just looked now and car is already back up for sale for even higher price. Please don’t waste your time and money with them. Awful company extremely unprofessional and extremely poor communication.

  08-05-2023
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  aaron harrison

  Looked at a car which on paper seemed a good deal but watch out. So the car was clean in appearance and looked to be good but on close inspection was missing the under tray from the bottom of the engine bay I found it had a oil leak and when checking the dip stick it was completely dry oil was all over the intercooler and radiator I found screws and bolts in various places loose in the engine bay and water trap under the screen probably from the missing undertray also lots of wires hadn't been secured with the plastic push in clips showing signs of shoddy workmanship and the lines on the front bumper which was loose showing signs it had been thrown back together in a hurry. the mechanic tried telling me it had oil (which it 100% didn't) as he had just started it up and made out I was wrong about the vehicle as it only had 40k on the clock he was still trying to sell me the vehicle but it definitely needs the work to be finished before it's ready even though I was told it was ready to go.

  29-04-2023
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  Matthew

  Absolutely disgusting company, they first sold me a car that broke down in the first 2 months leading to a repair that cost almost £5,000. When I asked for the mechanics reports the managing director told me that they didn't have one. (Who pays almost £5000 for a repair without a report)? This was an obvious lie to withhold information from me regarding the cars condition. The courtesy car that they loaned me had multiple problems, including the windscreen washer not working, windows not working and the horn did nothing. They have done everything they can to avoid my returning the car including lying to the finance company when I made a complaint telling them I was happy with the car regardless of me informing them that I would not accept it without a mechanics report. I am now having to go through the drawn out process of getting the financial ombudsman involved to rectify this. This business promotes itself as a good family run business that cares about its customers but nothing could be further from the truth. The director was supposed to call me weeks ago to address some of these issues but has so far done nothing, provided no updates and has essentially just done her best to avoid me. As another review previously stated DO NOT PURCHASE FROM THIS COMPANY

  29-04-2023
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  The khans

  DO NOT USE. . . DO NOT USE …DO NOT USE. . This company was called a1 car sales Portsmouth. Same address That magically disappeared Selling dodgy cars that are not road worthy . Mr khan Glasgow 👍🏽👍🏽. Do not buy from here Do not buy from here Do not buy from here

  29-01-2023
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  Ramzan Khan

  DO NOT USE. . This company was called a1 car sales Portsmouth. Same address That magically disappeared Selling dodgy cars that are not road worthy . Mr khan Glasgow 👍🏽👍🏽. Do not buy from here Do not buy from here Do not buy from here Do not buy from here Do not buy from here Do not buy from here Do not buy from here Do not buy from here Do not buy from here buying Accsident repaired cars and selling on stay away

  29-01-2023
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  Alexandra Borghild Adams

  We picked up a Silver Ford Mondeo last week with this company; they were incredibly helpful in attaining the car and how the process works, the staff were super friendly and welcoming, they were on time, very efficient and thorough, explained everything to us in detail so we understood everything, made sure to ask if we had any questions if we didn't quite understand anything, or if it wasn't covered, gave us details on warranty and how it works, I genuinely couldn't be happier, I would highly recommend, and I would definitely use this company again, well worth the very early morning trip from London! Thank you so much! :)

  29-01-2023
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  Ryan Weston

  I genuinely can not fault this company! Bought a beautiful car at an incredible price and their customer service has been impeccable even months after sale! Thank you to all the team!

  29-01-2023