South West Balloon Flights
South West Balloon Flights is a leading balloon ride tour agency based in Exeter, England. They offer unforgettable experiences for travelers looking to explore the beautiful landscapes of the United Kingdom from a unique perspective. With a focus on safety and customer satisfaction, South West Balloon Flights provides a top-notch service that is sure to exceed expectations. Whether you're looking for a romantic getaway or an adventurous outing, South West Balloon Flights has something for everyone. Contact them today to book your next travel adventure.
Introduction to South West Balloon Flights
South West Balloon Flights is a company that offers a unique experience for those who love adventure and beautiful views. The company was founded in 1992 and has since then grown to become one of the best Balloon Ride Tour Agencies in the United Kingdom. What makes this company special is its team of highly skilled and experienced pilots who are committed to making every flight a memorable experience.Services & Products
South West Balloon Flights offers a range of services including hot air balloon rides, corporate and private charters, and photography flights. Customers can choose from a variety of packages that cater to their specific needs. The company also offers gift vouchers, which make for an excellent gift for someone special.Location
South West Balloon Flights is located in Exeter, England, specifically at Southbrook House, Southbrook Ln, Exeter EX5 2PG. The area is known for its beautiful countryside and stunning views. Customers can expect to find a range of businesses in the area, including small independent shops and restaurants. The closest public transportation options are the Exeter St Davids train station, the Exeter Central train station, and the Exeter Bus Station, all of which are within 10 miles of the company.Benefits
Customers should choose South West Balloon Flights because of the company's commitment to safety, quality, and customer satisfaction. The pilots are highly skilled and experienced, and the company uses only the best equipment to ensure a safe and enjoyable flight. The company also offers flexible scheduling, making it easy for customers to book flights on their preferred dates.Good to Know
Customers should be aware that hot air balloon flights are weather dependent and may be cancelled or rescheduled due to unfavorable weather conditions. The company also has a weight limit for passengers, so customers should check the company's website for more information before booking a flight.Reviews
Customers have raved about their experiences with South West Balloon Flights, citing the company's professionalism, safety measures, and stunning views. Many customers have also praised the pilots for their friendly and informative demeanor, making the experience even more enjoyable. Overall, customers highly recommend South West Balloon Flights for anyone looking for a unique and memorable adventure.Amenities
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hot air balloon -
pilot
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safety equipment
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flight route
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on-board refreshments
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flight duration
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insurance
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online booking
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pick-up service
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customized flight plans
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photography services
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flight certificate
FAQ
What is the duration of the balloon ride tour?
Our balloon ride tour typically lasts for around one hour, depending on weather conditions and wind speed.What is the maximum capacity of the balloon and how many people will be flying with us?
Our balloon has a maximum capacity of 16 passengers, but we typically fly with smaller groups of around 8-10 passengers for a more comfortable experience.What type of safety measures do you have in place for the balloon ride tour?
We take safety very seriously and have a range of safety measures in place, including regular balloon maintenance checks, experienced and licensed pilots, and comprehensive pre-flight safety briefings for all passengers.Is there a weight limit for passengers flying in the balloon?
Yes, we have a weight limit of 20 stone per passenger (127kg). This is to ensure the safety of all passengers and the smooth running of the balloon ride.What type of scenery or landmarks can we expect to see during the balloon ride tour?
Our balloon ride tours offer stunning views of the South West countryside, including rolling hills, quaint villages, and picturesque farmland. You may also be able to spot famous landmarks such as Exeter Cathedral or the Jurassic Coastline. The exact scenery and landmarks seen will depend on the weather conditions and wind direction on the day of your flight.Reviews
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Scott Dog
27-10-2022
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andrew wheatley
An incredible experience. A very simple process from start to finish, communication was great including weather updates prior to the flight day. On the day of the flight the whole experience was very immersive, getting hands on with the setting up and putting away of the balloon. On the day of the flight the weather was perfect, affording extended views across the wonderful Devon countryside, a very controlled landing and champagne finished the morning.
27-09-2022
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Susan Holding
Thoroughly well-organised trip, for my husband's birthday. We were lucky to be successful in flying on our first attempt. Pete was a reassuring pilot and the sunrise was lovely.
27-09-2022
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Stuart Read
Had a great flight, an early present for my wife. Company communication great. Crew friendly and knowledgeable
27-08-2022
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David Norton
Positive: Quality
27-05-2022
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Paul Sibley
Positive: Professionalism, Quality, Responsiveness, Value
27-05-2022
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Margery Smith
Our flight was a Golden Wedding present from our family. We’d both flown before, but separately, so this was to be a great treat. We were extremely fortunate in being able to book a flight very quickly and probably even more fortunate that it went ahead as scheduled on a beautiful July morning. The pre-flight briefing was very professional and the preparation and inflation very smooth. Being involved in it all was fascinating and fun. The flight didn’t take us far but was an amazing 45 minutes, with deer, rabbits and a train to watch from above, as well as the incredible views across Somerset. Our landing was as smooth as our take-off had been. Gathering many yards of balloon up was an entertaining exercise involving some of the younger members of the group in a lot of rolling around! Champagne when it was all done was a nice touch. The support vehicle which had followed us on the ground served as taxi back to the launch site at Wincanton Racecourse. The entire experience was wonderful; the pilot was brilliant and the whole team inspired confidence. The best recommendation we can give is that we’d go again tomorrow like a shot!
27-05-2022
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Lucy Jewels
Positive: Professionalism, Quality, Responsiveness, Value
27-05-2022
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Lewis Ginger
Positive: Professionalism, Quality, Responsiveness, Value
27-05-2022
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Nikita Moran
Awful, unyielding customer service. With no regard for customer satisfaction or for basic kindness. I prime example of when corporate values and greed overtake the values on which this business was probably formed. I purchased 2 weekend flight vouchers from south west balloon flights for a very expensive £260, you would have thought that at this hefty price along with it would come with a level of customer service, sadly this was not the case. Our voucher was purchased in February, which you would assume given that it was a 9 month long voucher would give you 9 months of opportunities to fly. However this is not the case as they only fly for 6 months of the year. Unfortunately this year was not an easy one for my partner and I and we were unable to book our flight in the first half of the year. We did book once but the flight was cancelled due to windy weather. After that point the weather took a turn for the worst, and we did not book as we could see that it was going to be rainy. At the beginning of October this year I called south west balloons as I could no longer see any dates to book flights, I was informed that although the flying season is stated to last until the end of October, at Henstridge airfield, the last flight was instead the first week of October, and we were therefore out of time. I was therefore informed that we would have to pay an extra £70 on top of the £260 for the privilege of using a product that we had already paid for. For some reason they expect more money for doing no extra work. When calling back to see if there was any leeway available, however I was met by an unyielding 'customer services representative' who refused to budge and instead hid behind the terms and conditions and refused to see the human side of the interaction, and instead suggested that I divulge personal details about the difficulties of my life this year in order to gain any kind of leeway, which I was uncomfortable doing. South west balloons also hide behind they're automated email service informing customers of upcoming balloon flights around 3 days in advance, however these were mostly for weekday dates which we are unable to make due to being a normal working person, or for dates that we could not make. During the call they also claimed to have incurred costs by calling us to organise dates, no such calls were ever received. They responded to my review on TrustPilot by calling my partner rude and aggressive which was not at all the case, therefore I have decided to share this review across as many different forums as I can to warn other people away from this awful company. All I am looking for here is some human decency, nothing more.
27-05-2020
