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Citizen Information Bureaus

South Tyneside Citizens Advice Bureau

South Tyneside Citizens Advice Bureau is a non-profit organization located in Jarrow, England. They specialize in providing information and advice to the public on a range of issues, including benefits, debt, housing, and employment. As a member of the Citizen Information Bureaus network, they are committed to helping individuals navigate the complex public sector and society.

Introduction to South Tyneside Citizens Advice Bureau

South Tyneside Citizens Advice Bureau is a non-profit organization established in 1939 in Jarrow, England. The company's purpose is to provide free and confidential advice to people in need, particularly those who are on a low income. The company is unique because it is run by volunteers who are committed to helping others.

Services & products

South Tyneside Citizens Advice Bureau offers a range of services to help people with their problems. They provide advice on benefits, debt, employment, housing, immigration, and consumer issues. Customers can also access their services online or by phone.

Location

The company is located in Tarn House, 8 Grange Rd W, Jarrow NE32 3JA, United Kingdom. The area is known for its cultural heritage, with attractions like the Jarrow Hall Anglo-Saxon Farm, Village and Bede Museum nearby. The location is easily accessible by public transportation, with the closest bus stops being Bede Burn Road - Grange Road (131 ft), Monkton Lane - Grange Road (157 ft), and Grange Road - Monkton Lane (211 ft).

Benefits

Customers should choose South Tyneside Citizens Advice Bureau because they provide a free and confidential service that is tailored to each individual's needs. The company has a team of dedicated volunteers who are committed to helping people in need. They have a wealth of experience and can provide expert advice on a range of issues.

Good to know

Customers should be aware that the company is a non-profit organization, which means that they rely on donations to keep their services running. They also have limited resources, so customers may experience longer waiting times during busy periods.

Reviews

Customers have praised South Tyneside Citizens Advice Bureau for their friendly and helpful service. They have been described as a lifeline for people in need, providing expert advice and guidance when it is most needed. Overall, customers have had a positive experience with the company and recommend their services to others.

Amenities

  • amenity
    computer
  • amenity
    printer
  • amenity
    copier
  • amenity
    internet access
  • amenity
    wi-fi
  • amenity
    phone
  • amenity
    interpreter services
  • amenity
    wheelchair access
  • amenity
    parking

FAQ

What types of information and services do you provide to citizens?

We provide a wide range of information and services to citizens, including advice on benefits, debt, housing, employment, consumer issues, and legal matters. We also offer support with filling out forms and making complaints, as well as providing access to online resources and self-help materials.

Is there a fee for accessing your services, or are they free of charge?

All of our services are completely free of charge. We are a non-profit organization funded by the government and other sources, and our mission is to provide impartial and confidential advice to anyone who needs it.

How accessible are your services to individuals with disabilities?

We strive to make our services as accessible as possible to individuals with disabilities. Our offices are wheelchair accessible, and we have staff trained in British Sign Language and other communication methods. We also offer home visits and telephone advice for those who are unable to visit our offices.

What are your hours of operation, and do you have any after-hours services available?

Our offices are open Monday to Friday from 9am to 5pm. However, we also offer a limited number of evening appointments for those who are unable to come during the day. Additionally, we have an online chat service available on our website, which operates until 8pm on weekdays.

What is your process for handling confidential or sensitive information provided by citizens?

We take the privacy and confidentiality of our clients very seriously. All information provided to us is treated as confidential, and we adhere to strict data protection regulations. Our staff are trained in handling sensitive information, and any personal data is stored securely in accordance with our policies and procedures. We will only share information with third parties if we have the explicit consent of the individual concerned, or if we are required to do so by law.