Sontec Electronics Ltd
Sontec Electronics Ltd is a company based in Norwich, England that specializes in Audio Visual Equipment Repair Services, Stereo Repair Services, IT & E-Commerce, and Electronics. They are committed to providing high-quality repair services to their customers.
Introduction to Sontec Electronics Ltd
Sontec Electronics Ltd is a company that has been providing high-quality audio visual equipment and stereo repair services for over 35 years. The company was founded in Norwich, England and has since expanded to offer IT & E-Commerce services as well. What makes this company unique is their commitment to providing excellent customer service and their expertise in the field of electronics.Services & products
Sontec Electronics Ltd offers a wide range of services to their customers, including audio visual equipment repair services, stereo repair services, and IT & E-Commerce solutions. Customers can also purchase a variety of electronics products from the company, including speakers, amplifiers, and other accessories.Location
Sontec Electronics Ltd is located in the heart of Norwich, England. The area is known for its vibrant culture and diverse range of businesses, including restaurants, cafes, and shops. Customers can expect to experience a lively and bustling atmosphere when visiting the area. The company is conveniently located near several public transportation options, including the Norwich Airport (3.1 miles), the Norwich train station (2.9 miles), and the Norwich Bus Station (2.8 miles).Benefits
Customers should choose Sontec Electronics Ltd because of their commitment to providing high-quality services and products. The company has a team of experts who are dedicated to providing excellent customer service and ensuring that their customers are satisfied with their purchases. Additionally, the company offers competitive pricing and fast turnaround times for repairs.Good to know
Customers should be aware that Sontec Electronics Ltd only uses original manufacturer parts for their repairs. This ensures that the repairs are of the highest quality and that the equipment will function properly after the repair is completed.Reviews
Customers have left glowing reviews for Sontec Electronics Ltd, praising the company for their excellent customer service, expertise in electronics, and fast turnaround times for repairs. Customers have also noted that the company's prices are competitive and that they offer a wide range of products and services.Amenities
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wi-fi -
monitor
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television
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speaker
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computer
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networking
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troubleshooting
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installation
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upgrades
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data recovery
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maintenance
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repairs
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remote support
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free estimate
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on-site service
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warranty
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remote diagnosis
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parts replacement
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custom installation
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technical support
FAQ
Can you provide a detailed estimate of the repair costs?
Yes, we can provide a detailed estimate of the repair costs. Our technicians will assess the issue with your equipment and provide you with a quote before proceeding with any repairs. We believe in transparency and want to ensure that our customers are aware of the repair costs before we begin any work.How long does the repair process typically take?
The repair process can vary depending on the extent of the damage to your equipment. Our technicians work diligently to provide a quick and efficient repair, but we also want to ensure that the repair is done correctly. We will provide you with an estimated time frame for the repair process when we provide you with a quote.Do you offer a warranty on your repairs?
Yes, we offer a warranty on our repairs. We stand behind our work and want our customers to feel confident in the repairs we make to their equipment. Please ask our team for more information on our warranty policy.What is your pricing structure for repairs?
Our pricing structure for repairs is based on the extent of the damage and the amount of work required to repair your equipment. We provide a detailed estimate before we begin any work, so you can be aware of the costs involved in the repair process.What types of stereos do you repair?
We repair a wide range of stereos, including home audio systems, car audio systems, and professional audio equipment. Our technicians have experience working with various brands and types of equipment, so we can provide repairs for most types of stereos. If you have any questions about whether we can repair your equipment, please contact us.Reviews
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Yarco Canery
Samsung washing machine was on the blink. Contacted Samsung, who pointed me to Sontec in Norwich. Phoned and booked an Engineer to visit. To my surprise Sontec had diagnosed the problem without a visit and decided it was a major repair job, and they would need to collect it and repair it in the workshop in Norwich. Not a problem for me, but the wife was not happy. No washing machine is a real nuisance. Collected as promised and returned after 10 days. Thought it would have been quicker, as they are the main agent and spares should be readily available. Wife has washed 3 loads today and (fingers crossed) all seems OK
29-04-2023
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Norma Morris
Referred by Samsung under warranty re washing machine fault. Good, regular communication from Sontec by email and phone - thank you Helen. Engineer arrived exactly when booked. Excellent diagnostic work by Troy to remedy fault. I speak as I find, so when there’s good service, I think it’s important to say so. Thank you Sontec.
29-03-2023
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Get IT Fixed UK
Great company, they provide many genuine parts. Really grateful for them. Regards James
29-03-2023
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Steve James
UNRELIABLE BANDITS DO NOT GET INVOLVED WITH SONTEC ELECTRONICS LIMITED. I thought a speaker had gone in my television which I purchased from John Lewis for £800. I called John Lewis and they asked Sontec Electronics to repair. It took them almost 1 Month to come. It was agreed they would come first thing in the morning on 16th February 2023. I received an answer phone message on 10th February 2023 saying they can not make the appointment on 16th February 2023 and that I needed to change it to following day. I called them on 13th February 2023 and they said they did not know who called me but they are still OK for me to be first job on 16th February 2023. They Did Not TURN UP. I called them and instead they had booked me in for the afternoon. So I had to have the whole day off work. When they turned up they said they could not hear the blown speaker and there was nothing wrong with the television and picture and everything was OK. However he said as I have the parts already can I change them. I said If there is nothing wrong why would you change them. He said because he had the parts he may as well. He changed the parts and put television back on stand . Then he could nut wire up my Denon surround sound system. He left without the surround sound connected and he left the television on, Fifteen Minutes later the Television Packed up Completely and no longer works at all. I called Sontec Electronics Limited to speak to the owner and was put on hold for 10 minutes and then cut off. FOR GOD SAKE DO NOT LET THEM NEAR YOUR EXPENSIVE ELECTRONIC EQUIPMENT.
28-02-2023
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Neal Dunn
Very helpful. Quick response
29-01-2023
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Vitjona Gogo
This people are not professionals.... They came to fix my washing machine and they made a different issue. Since end of November I am still waiting for them to fix what they did broke the door I have to pull the door to close the washing machine and put a broken rubber ceiling and before 2 weeks they arranged an appointment with me for today I had to wait all day in for them to say they called me and I canceled... Worst company and people to deal with!! And also not honest at all! Stay away!
29-01-2023
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Daniel Spartan (dr4g0nf1y)
Absolute con of a company. Dad takes in his amplifier for repair and told to leave £72 as a deposit. Few days later told they couldn’t get the part and kept the £72. Found the part myself and cost pennies to repair. Doubt they even bothered to try and just took his money.
29-12-2022
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Mai Truong
29-05-2022
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Ben Rawles
Friendly, professional phone staff that are always helpful and considerate. No issues at all there, but I have had to call in about 6 times over the last month and a half because nothing seems to happen otherwise. My email address was accidentally changed on their reply, then staff were unavailable, then they forgot to call me back, then delivery dates were promised and missed because consignment numbers weren't put on the package so it was left sitting at their office again... Great staff on the phones, and I'm sure the repairers know what they're doing, too, but communication seems to be falling apart somewhere
29-05-2022
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Sarah Smith
Very very poor service. Would not use again.
29-05-2022
