Sonner Toys
Sonner Toys is a collectibles store located in Portsmouth, England. They offer a wide range of toys and collectibles for customers to browse and purchase. Their shop is located in the Cascades Shopping Centre, making it a convenient destination for shoppers in the area. Sonner Toys is a go-to destination for those looking for unique and rare items to add to their collections.
Introduction to Sonner Toys
Sonner Toys is a collectibles store located in Portsmouth, England. The company was founded with the purpose of providing customers with a unique shopping experience that caters to their love of toys and collectibles. What makes Sonner Toys unique is their extensive collection of rare and hard-to-find items that cannot be found in traditional retail stores.Services & Products
Sonner Toys offers a wide range of products including action figures, vinyl figures, comic books, board games, and other collectibles. They also offer pre-order options for customers who want to get their hands on the latest and most sought-after items before they hit the shelves.Location
Sonner Toys is located in Unit 47 of the Cascades Shopping Centre in Portsmouth. The area is bustling with shops and restaurants, making it a popular destination for locals and tourists alike. The shopping centre is easily accessible by public transportation, with the closest options being Portsmouth & Southsea train station (0.6 miles), Portsmouth Harbour train station (0.7 miles), and The Hard Interchange bus station (0.4 miles).Benefits
Customers should choose Sonner Toys for their extensive collection of rare and hard-to-find collectibles. The staff is knowledgeable and passionate about the products they sell, making it a great place for collectors to connect with like-minded individuals. Additionally, Sonner Toys offers pre-order options for the latest and most popular items, ensuring that customers can get their hands on them before they sell out.Good to Know
Customers should be aware that Sonner Toys specializes in collectibles and does not carry traditional toys or children's items. While they do offer a wide range of products, they may not have every item in stock at all times.Reviews
Customers rave about the selection and quality of items available at Sonner Toys. They appreciate the knowledgeable staff and the overall atmosphere of the store, which makes them feel like they are part of a community of collectors. Many customers also note that the pre-order option is a great way to get their hands on highly coveted items.Amenities
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online shopping -
delivery
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in-store pickup
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credit card payment
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cash payment
FAQ
What types of collectibles do you specialize in?
At Sonner Toys, we specialize in a wide range of collectibles including action figures, die-cast cars, dolls, model trains, and much more. We pride ourselves on offering a diverse selection of items to cater to the tastes of all collectors.Are your collectibles authentic and certified?
Yes, all of our collectibles are authentic and certified. We work with reputable suppliers and manufacturers to ensure that our products are genuine and meet our high standards for quality.Do you offer any guarantees or warranties on your products?
Yes, we offer a 30-day satisfaction guarantee on all of our products. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange. Additionally, most of our products come with a manufacturer's warranty for added peace of mind.How often do you receive new inventory or restock popular items?
We receive new inventory on a regular basis and restock popular items as soon as they become available. We strive to keep our selection fresh and up-to-date to ensure that our customers have access to the latest and greatest collectibles.Do you offer any appraisal or valuation services for collectibles?
Unfortunately, we do not offer appraisal or valuation services at this time. However, we can provide you with information on reputable appraisal services in the area if you are in need of such services.Reviews
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Sabrina Patel
Made an order of three items in June, one being a pre-order. I am still awaiting all items. I have contacted them via their website, email, Facebook and Instagram, and have phone three different phone numbers associated with the company, all of which are disconnected. My family drove from London yesterday to visit the shop in person, and we were advised the staff would contact their manager, and to return the next day. We came back that evening half an hour before closing time to see the shop had been shut early, and then again this morning to find the windows boarded up! Upon doing research, we have learned that the company have gone into liquidation and have closed their Salisbury store, but have still been trading online. As the estimated delivery date was 6 months after the order date, it is too late to ask PayPal to intervene meaning we have lost over £100 worth of items.
27-01-2023
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David Nicholson
Was promised my refund 3 months ago. Still not had it. They have no working phone number. Do not respond to IG messages or Email. The web chat is never available.
27-01-2023
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Nick Callaghan
Ordered in May 21 but the company don't answer emails or messages to refund the goods that didn't arrive. Can't go through PayPal as after 180 days. Harry Strevens is striking this company off and starting another called Portsmouth Collectibles - he's a con man.
27-01-2023
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Lee C
Avoid at all costs. They do not answer emails or messages. Still trying to get £104.00 back from these thieving bas*****.
27-01-2023
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Chris Aldred
Pe-ordered items last year - they do not reply to any emails or messages, and now I hear from other customers online the business may be in financial trouble. Will be double-checking this with trading standards, but looks like I wont be getting an item or refund. Shop elsewhere.
27-01-2023
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Craig Kennedy
All these reviews I wish I had seen months ago when I placed order because I would have ran away now I’m claiming fraud through my CC company as Sonnar breached their side of consumer contract. This company clearly has financial issues and keeps taking customers money knowing they won’t fulfill orders.I would recommend contacting your bank ASAP to reclaim do not goto store they have threatened previous customers who did this with legal action and the police they really are awful people.
27-01-2023
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Flakey Team infidel
Pre order taken and paid for in june and over a month after due date no update and they won't/ don't respond to any messages and all contact numbers don't work After looking at other reviews it seems to be the normal for them, DO NOT USE THIS COMPANY
27-01-2023
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Craig Butterworth
Another 1 star review in the hopes people will be able to avoid being ripped off in the future. Same old story, pre-order that is seemingly delayed, apparently chasing, blah blah...PLEASE JUST AVOID
27-01-2023
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Marcus Griffin
Refusing to give me a refund, (it seems like the same case for a lot of people) surely we can do something? for quite a large amount bare in mind, been waiting for over 3 months, made the original request in September and it’s nearly January 2023. Do not use this company. Contact a consumer ombudsman as they will not deal with your complaints. It should be illegal that they can withhold YOUR money.
27-12-2022
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Harmic H
A very bad experience, If I could give less than one star I would. I ordered a studio series sentinel prime which is still available for pre order on their site however the item has never been stock. When I contacted them and they actually replied the first time, they were quite polite apologised and said that I was entitled to a full refund. They cancelled my order on the 2nd of November, It's the 22nd of December now and I'm still yet to receive the refund. After multiple attempts they are now no longer replying to any of my emails. I'm now having to go via my bank to get the money back (that they said I could have an a refund) that they just not sending me. I'd find somewhere else to get your stuff.
27-12-2022
