Sofology Manchester
Sofology Manchester is a furniture and interior design company located in Manchester, England. They specialize in providing high-quality used office furniture and beds to their customers. With their shops and shopping options, they offer a wide range of furniture choices to fit any style or budget. Sofology Manchester is committed to providing exceptional customer service and creating a comfortable and stylish living space for their clients.
Introduction to Sofology Manchester
Sofology Manchester is a furniture and interior design company that was founded with the aim of providing customers with high-quality furniture at affordable prices. Their unique selling point is that they specialize in both new and used office furniture, which provides customers with a wide range of options to choose from.Services & products
Sofology Manchester offers a range of furniture and interior design products, including sofas, chairs, beds, and other home furnishings. They also specialize in used office furniture, which is perfect for businesses that are looking to furnish their office spaces without breaking the bank.Location
Sofology Manchester is located in the White City Retail Park in Old Trafford, Stretford, Manchester, which is a popular shopping destination for locals and tourists alike. The area is home to a variety of shops and businesses, including bed shops and other furniture stores. There are also several public transportation options nearby, including the Old Trafford tram stop, which is just a short walk away.Benefits
Customers should choose Sofology Manchester because of their commitment to providing high-quality furniture at affordable prices. They also specialize in used office furniture, which is perfect for businesses that are looking to save money on their office furniture needs.Good to know
Customers should be aware that Sofology Manchester specializes in both new and used office furniture, which provides customers with a wide range of options to choose from. They should also be aware that the White City Retail Park can get busy, especially on weekends.Reviews
Customers have praised Sofology Manchester for their high-quality furniture and excellent customer service. They have also been commended for their commitment to providing affordable furniture options for businesses and homeowners alike.Amenities
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delivery -
online shopping
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financing
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warranty
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customization
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delivery service
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installation service
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repair service
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showroom
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consultation
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in-store pickup
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virtual consultation
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customization options
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financing options
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delivery tracking
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aftercare service
FAQ
What is your delivery process, and what are the associated costs?
Our delivery process includes a team of professionals who will deliver and install your furniture for you. The cost of delivery depends on your location and the size of your order. We will provide you with a quote before finalizing your purchase.Do you offer any financing or payment plans for larger purchases?
Yes, we do offer financing and payment plans for larger purchases. Our financing options come with flexible terms and competitive interest rates. Please ask our sales team for more information.What is the quality of the used office furniture you sell?
We take great pride in the quality of our used office furniture. All of our furniture is carefully inspected and refurbished to ensure that it meets our high standards of quality and durability.Do you offer any warranty or guarantee on your used office furniture?
Yes, we offer a warranty on all of our used office furniture. The length of the warranty depends on the specific piece of furniture, but we will provide you with all the details before you make your purchase.What is your return policy for used office furniture?
We offer a 14-day return policy on all of our used office furniture. If you are not completely satisfied with your purchase, you may return it for a full refund within 14 days of the delivery date. Please note that the furniture must be in its original condition and packaging for us to process the return.Reviews
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Khalid
Great service from Happy, a really nice guy with a friendly, pleasant manner. There's a lot to consider when buying a new sofa but unlike some other sofa shops, there was no hard sell and I didn't feel pressurised into buying anything. I visited this shop a couple of times before eventually deciding what to buy and each time Happy talked me through all the various options, gave me plenty of relevant info and once I was ready to buy a sofa, he went through the whole sales transaction with me. I would recommend to anyone.
27-04-2023
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Sammy Lee
Poor service and poor communication. Would not recommend in the slightest. I visited the store between Christmas and New Year 2022 and had an account set up by a member of staff to purchase a sofa and chair. While in the store, the sales assistant (who to their credit, was helpful and informative) informed me that the sofa I had chosen could have the back and sides removed easily so it could fit through front doors etc. and be reassembled. I ordered the sofa and chair online on 04/01/23, using the account set up in store. The amount paid was just over £2,700. The sofa and chair were to be delivered on 24/03/23. However, when it arrived, the delivery driver told me it could not fit through the door. When I asked about the back/sides being removed I was informed by the delivery driver that it was not straightforward and that it would have to be taken back to the warehouse to be disassembled. As a result, the sofa and chair were taken back. I then phoned up Sofology customer service and spoke to a member of staff who informed that the sofa would come apart easily enough and that the delivery driver should have been able to dissemble and reassemble the sofa (I was also provided with a document on how this can be done for future reference). The customer service person then spoke to a manager in the warehouse and informed me that they would call me back. This was on 24/03/23 and as of today (29/03/23), I have not heard anything back regarding this. Furthermore, I sent an email to the Sofology customer service on 27/03/23, asking for a full refund, including postage, as I was dissatisfied with the service which I believed to be unacceptable given the amount paid and time waited for delivery. I received an automated response telling me that they “normally reply within 48 hours”. At the time of posting this, it has been over 48 hours and I still have not received a reply or refund. I would advise anyone thinking of purchasing a sofa to shop elsewhere. While their sofas and chairs are of great quality, this is of little relevance if not delivered. Furthermore, the lack of communication and customer support is appalling for a company of this size, and regarding a purchase of this cost.
27-04-2023
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Christine Parnell
Staff member was very attentive but lots of communication issues. If a member of staff states you have 24/48 hours to change your mind about a purchase, my understanding was I was able to cancel the order, which I tried to do. I was informed you can not cancel but can change the colour/material only. Customer service gave no breathing space and did not advise me I could pick a different chair from the store, the words the staff are told use are very misleading. They read from a script
27-02-2023
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shirin Sakallizade
Fantastic quality sofas. Bit pricier than other high street furniture places like DFS but you’re paying for quality. Great service provided by Happy, he was super helpful, made the process run smoothly especially with setting up finance & he didn’t try to rush us into making a decision, as we were back & fourth between a couple of designs! Look forward to receiving in 9 weeks!
27-02-2023
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Alan Davies
Not as many deals as some other furniture shops
27-01-2023
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Afsar Aliar
Al-saba Fantastic chap.. Very helpful He helped us to choose the right one
27-01-2023
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Alexandra Monica Sandu
Customer service was exceptional, they would take their time to explain everything you would want to know before you actually make the purchase. Big diversity of sofas and other furniture.
27-11-2022
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Madiyyah Hussain
27-11-2022
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Bashy Boo
The lady we spoke to was friendly and informative but unfortunately I felt the sofas were expensive compared to other stores of similar quality
27-10-2022
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Bethel Isi
Delivery service is so poor, how can a company as big as sofology, deliver a sofa to a wrong address😡😡😡 telling me my sofa was delivered successfully, please deliver my chair 😡
27-10-2022
