So Energy
So Energy is a company based in London, England that provides a range of energy-related services. They specialize in diesel fuel, electrical supplies, gas logs, solar energy, and water utility services. So Energy also offers green energy solutions and oil and gas exploration services. They serve a variety of industries including electronics, building and construction, and the public sector. With a focus on sustainability and innovation, So Energy is committed to providing reliable and efficient energy solutions to their clients.
Introduction to So Energy
So Energy is a UK-based energy supplier that was founded in 2015 with the goal of providing customers with simple and affordable energy solutions. The company prides itself on its green energy offerings, which include solar and hydroelectric power, as well as its commitment to excellent customer service. So Energy aims to make energy more accessible to customers, and their unique approach has made them stand out in the industry.Services & products
So Energy offers a range of energy services to customers, including electricity, gas, and green energy options. They also provide solar installations and energy-efficient products to help customers reduce their energy consumption. The company is committed to providing affordable and sustainable energy solutions to customers across the UK.Location
So Energy is located in Chiswick, a vibrant area of West London. The area is home to a range of businesses, from small independent shops to large corporations. Customers can expect to find a variety of amenities in the area, including restaurants, cafes, and shops. The nearest public transportation options to the So Energy office are the Chiswick Park Tube Station (0.3 miles), the South Acton Overground Station (0.4 miles), and the Acton Town Tube Station (0.7 miles).Benefits
Customers should choose So Energy because of the company's commitment to sustainability and excellent customer service. So Energy offers a range of green energy options that are affordable and accessible to customers. The company also has a reputation for excellent customer service, with a team of experts available to help customers with any questions or concerns they may have.Good to know
Customers should be aware that So Energy is a relatively new company, having been founded in 2015. However, the company has quickly gained a reputation for providing excellent energy solutions and customer service. Customers should also be aware that So Energy may require a credit check before providing services.Reviews
Customers have praised So Energy for their affordable and sustainable energy solutions, as well as their excellent customer service. Many customers have noted that the company is easy to work with and offers a simple and straightforward approach to energy. Overall, So Energy has received positive reviews from customers who appreciate their commitment to sustainability and customer satisfaction.Amenities
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delivery -
fuel card acceptance
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discounts
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online account management
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24-hour customer service
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renewable energy option
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smart meter
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solar panel installation
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energy efficiency program
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green energy
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off-grid system
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solar panel
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battery storage
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carbon offset
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sustainable building material
FAQ
Can you provide references or case studies from previous clients?
Yes, we can provide references and case studies from previous clients. We have a portfolio of satisfied clients who have worked with us in the past and are happy to share their experiences with potential customers. Please contact us for more information.How do you ensure reliable and consistent energy supply to customers?
We ensure reliable and consistent energy supply to our customers through a combination of advanced technology, skilled personnel, and strict quality control measures. Our infrastructure is designed to handle high volumes of energy, and we have backup systems in place to prevent downtime or disruptions. We also conduct regular maintenance and inspections to identify and address any potential issues.How do you set and adjust water rates for your customers?
We set and adjust water rates for our customers based on a variety of factors, including the cost of water treatment and distribution, infrastructure maintenance and upgrades, and regulatory requirements. Our rates are designed to be fair and reasonable, and we work closely with local authorities to ensure that they are in compliance with all applicable laws and regulations.Do you offer any customization options for your gas logs, such as size or design?
Yes, we offer a range of customization options for our gas logs, including size, design, and color. We understand that every customer has unique needs and preferences, and we strive to provide a product that meets those needs. Please contact us for more information on our customization options.Are your products guaranteed to be of high quality and safe for use?
Yes, all of our products are guaranteed to be of high quality and safe for use. We take our responsibility to provide safe and reliable products very seriously, and we have rigorous quality control processes in place to ensure that our products meet or exceed industry standards. Additionally, we comply with all applicable safety regulations and standards to ensure that our products are safe for our customers to use.Reviews
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Gary Syms
Not happy anymore so trying new energy provider. Was a good company previously. Still have good staff giving decent customer service but this is being undermined when serious issues then get passed on further down the line to be then dealt with by others in what now seems to us in a blasé manner and not having actual physical checks by an engineer.
27-05-2023
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jaan jaane
It is rip-off company never trust them.
25-05-2023
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Maurice Griffin
I have dealt with So Energy for a number of years and find them to be s splendid firm
24-05-2023
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Pet W
Queried who gave So Energy the authority to continue taking Direct Debit monies from my bank account and not diminishing the £200 credit on my So Energy account. This resulted in Direct Debit being cancelled by So Energy and now no access online to my account.
24-05-2023
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Tim Westwood
Greed got the better of this company. I liked the ability to monitor daily usage which eventually stopped but when they tried to increase my monthly direct debit to way beyond what I knew I’d use I had to move away. My new provider charges less per month and I am in credit. Very poor customer services.
23-05-2023
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Mary Noakes
What a shower. Monica Collings, the boss, is shown on Linkedin as being “customer-centric”, but it’s a pity this has not been communicated to the customer “dis-service” department. Being on its vulnerable customers list, for meter readings, etc, means nothing if readers do not come, or write to say no-one answered the door (but we were there and waiting). Promises of contact from Billing are just empty … but the bills always turn up on time … and e-mails get the auto-response reply but no answers. Therefore, the estimated bills go on and on, and they have the cheek to try and increase direct debits on them. It beggars belief that any large company can be so inept yet keep on trading. There were some agents who were excellent recently, but they have clearly seen the light and departed. Roll on April 2024 when we can ditch SoEnergy. Don’t even think of joining this company.
22-05-2023
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Susan Bould
I recently contacted customer service to ask a few questions re a move of house. My call was answered within 20 seconds and the member of staff couldn't have been more helpful. He was knowledgeable about the service and patient in helping me with my queries. I was more than satisfied with the service they provided
21-05-2023
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MRB 21
Hopeless. Went from having >£1500 credit to a debt position within a month and harassed by a debt collection agency due to double refund error. No communication of debt before escalation by So Energy. Still waiting on an explanation and have had two offers of £30 & £40 to go away without explanation. Quite embarrassing really.
21-05-2023
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Freddie Wokes
An excellent company good service and competitive prices.
20-05-2023
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Joy Bristowe
Absolutely first class service explaining the new rates etc. to an elderly lady who finds all the new rules and regulations rather confusing. Thank you So Energy.
20-05-2023
