Snap-on

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Reviews

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  best mot

  one called Benny, extriemly rude andsarcastic to customers, we will not ever like to be served by him/her/?? again, sof ar staff was good, now new addition is a headache,. please avoid ms Benny.. life be simpler....as a companey its great just a bad apple...

  27-03-2023
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  William Salmon

  27-12-2022
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  Pavel Lavrenko

  (Translated by Google) Thank you for the opportunity to undergo training and improve my skills in working with hybrid cars, specifically with voltage dangerous to your life (level 3) Many thanks Stephen (Original) Дякую за можливість пройти навчання і підвищити свої навики роботи з гібридними авто а конкретно з напругою небезпечною для вашого життя( level 3)Велики дякую Stephen

  27-11-2022
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  Joao Marques

  27-10-2022
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  Anthony Roberts

  UPDATE!!!! WE ARE NOW ON 21 BREAKDOWN CALLOUTS FOR YET MORE ISSUES WITH OUR EQUIPMENT We bought what we thought was a premium MOT ATL Test lane as the product looked fantastic , the sales person was excellent and made the whole planning and application with the DVSA very easy , the ground works were carried out to a very high standard but unfortunately that is where the premium experience ended. We are now a year on from the install and have had 14 call outs in as many months for various issues , the main issues have been leaking pipes , leaking shake plate rams, vehicle lift stuck half way in the air , the major lift jacking beam wouldn't lift a car on day two of having been installed, the beam setter could not hold its own weight and would drop to the floor and we have had countless issues with the gas analyser not connecting. Whilst the engineers are quick to come out and do make an effort to repair faults ,I do question if they are sufficiently trained. I have even had one of the area managers come to view the equipment and installation , who reported back to me that everything was within spec and okay which at the time it was. I was then told that 'Snap-on products are not built as well as they used to be '! I find this totally unacceptable, no where in the brochure does it state that Snap on equipment is made worse than it used to be, its not what you want to hear when you have spent the best part of £50K. That said Snap on did offer to give us £500 of tool vouchers but i don't feel this is anywhere near enough when you consider the amount of money that we have lost due to breakdowns and or waiting for engineers to carry out necessary repairs . I estimate we have lost 20-30 hrs due to poor equipment and or poor repairs .

  27-10-2022
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  Jim Harris

  Not what I would expect from Snap-on.. Service is average at best but the equipment I got was terrible and constantly breaks down.

  27-08-2022
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  Thomas Greatbatch

  27-05-2022
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  Христо Костадинов

  Mn dobri

  27-05-2022
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  Fresh Motors

  27-05-2022
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  Greg McAllen

  UPDATE; 25th March 2021 I am Proprietor of a small company, 4Play Jeep, specialising in Jeep brand vehicles. We have extensively equipped specialist workshops, import/export parts, and carry considerable parts stock for workshop & retail/mail order sale. We have been trading since 1981. UPDATE; 25th March 2021 Two years ago I said I would update this review. I am now in a position to do that. In February 2018 I ordered a second new lift from Snap-on. A specific model, launched in a magazine article as new to their range, by their then Sales Director. Snap-on supplied a cheaper model, and installed it badly, being twisted and out of alignment from outset. To cover their error (if not intentional), a senior manager, changed the ID plate to indicate it was the model I ordered. This was captured on our CCTV system. An inspection of the lift was carried out by a recognised company which deemed it 'unsafe for use'. A NDT test was carried out to evaluate the lift. This showed the lift to be lighter built in comparison to our other lift. Our insurance company refused to cover the lifts use. It has never been used. It has taken me 3 years and the loss of use of a workshop to bring this management regime to book, resulting in me receiving my money back plus £14,500 in damages and £22,500 in legal expenses. Initially, Snap-on admitted problems with the install to my Solicitor. We had 4 differing stories, ‘the lifts are all the same’, ‘there has been a specification change’ (but could not tell me when this was), ‘the lift I ordered was no longer available’ and finally, back to ‘the lifts are all the same’… again. Later, they denied any liability. They sent unconvincing, altered copies of lift manuals in a desperate bid to cover themselves. A 50 page report was commissioned, at a cost to me in excess of £7000.00, for the purpose of providing evidence for a trial. This was done by a forensic engineer and HSE specialist. The findings were conclusive ‘the lift was unsafe and unfit for purpose. Snap-on commissioned their own report, 2 years following install. They refused to produce or disclose their inspector’s findings, presumably it didn't support their stance. Snap-on have never issued an apology or admitted liability but the pay-out says all. Snap-on’s second in command boasts the following; 'Fully responsible for strategy and P&L and an advocate for best practice, I am a hands-on visionary leader who drives business growth and innovation backed by an extensive network and strong relationships internally and externally. A member of the Institute of Directors and an elected Fellow of the Institute of the Motor Industry'. Our experience is ‘best practice’ comes along way down Snap-on’s scale, at the top being business growth and profit margins. Health and Safety has a price it seems. The present management team have been flying the Snap-on flag for many years and their H & S practices are just as dated. The specialist said 'their practices indicate their general work ethics'. If Snap-on were to apologise, I believe they would only be sorry they got caught, and sorry they under estimated our ability to pursue them. Would they do this again to someone else? I believe so, they would be just more careful not to be caught out again. The internet has made the world a smaller place and other parties within the motor trade intend to publish further information showing their ‘innovative’ practices in relation to our case as a warning to other automotive SME’s regarding Snap-on’s management culture when something goes wrong. The damage repair work to our workshop begins on the 6th April 2021 at a cost of £11,500 + VAT. There are many conscientious lift suppliers and installers to choose from other than Snap-on. I have chosen Rotary Lifts. NB. The lift was removed by Rotary Lifts and collected from our premises by Snap-on in November 2020. I have seen lifts advertised by Snap-on as finance repossessions. I am uncomfortable with the thought another small business may purchase this lift under a false description having had another ID plate change.

  27-05-2021